HT201210 hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me :)
hi i just bought my new iPhone 4s yesterday and when u opened it was not updated so when i tried SO MANY TIMES to update it on the devise and on my new mac it said that there was a unknown error please help me
Please tell us what kind of computer you have, what operating system and what version of iTunes. Not just "the latest version of iTunes", the exact version number.
Similar Messages
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Just upgraded my iPad to IOS5 and when the download was completed, a window said that there was an error and it could not restore. Now I have a black screen with the Apple logo and the circle lines. None of the buttons respond. Help, please!!
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. Maybe this will let the iPad reboot and then you may need to restore again but see if this helps to start the iPad first.
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My iPod touch told me to connect to iTunes because it was disabled, but when I plugged it in, it said that there was a passcode that was needed to be unlocked. But I cant unlock it because it is disabled. What do I do?
Place the iPod in Recovery mode and then connect to yuor computer and restore via iTunes.
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When I wanted to update the programs, it said that there was an error, and it still says so. I cant even see the different programs now
I have exactly the same problem here too. Followed all of the discussions and still unable to access programs
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My daughter had an update for itunes which she did. She said that there was also an update for ipod but it had told her it failed. However, now when she connects USB cord it tells her she must restore. I am assuming that it updated to IOS 6. Is she going to lose everything on the device if she goes ahead and restores it? She does not have anything backuped in the cloud as she was not aware that this update would cause this issue.
If her iPod was backed up, she will lose the data on the iPod, but it could be restored from the backup.
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While syncing my iPad, i was given the message I had to restore, next message said couldn't be restored, unknown error 13. Can you advise me?
Have you tried the troubleshooting on this page : http://support.apple.com/kb/TS3694#error1603 ?
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HELP
I went to two different apple stores and both people looked at it and they said that my phone definitely had major hardware issues and that the dock was broken and that the headphone jack was broken but they said that I was out of warranty so I would have to pay around $200 for a replacement or an upgrade. But I really don't want to go that because I am waiting for the newest iPhone to come out because my contract is up in November. The guy in the 1st store was surprisingly rude to me.
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So the question is..when i get a bigger device..will i get my txt messages back?
Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever. -
Anonymous UUID:
9C671066-2BC8-E27B-D3A4-D412BE7EE736
Thu Jun 12 14:58:27 2014
panic(cpu 7 caller 0xffffff8009adbf5e): Kernel trap at 0xffffff8009ad0c2f, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000002a6696f0, CR3: 0x000000000569b072, CR4: 0x00000000001606e0
RAX: 0x0000003a003a5000, RBX: 0x00000000000000bc, RCX: 0xffffff802d5978a0, RDX: 0x0000000000000000
RSP: 0xffffff81ffbe36a0, RBP: 0xffffff81ffbe36f0, RSI: 0xffffff81ffbe373f, RDI: 0x000000002a6696f0
R8: 0x000000000000001f, R9: 0x000000000000003a, R10: 0x0000000000002000, R11: 0x0000000000000054
R12: 0xffffff802df33016, R13: 0x000000000000005e, R14: 0xffffff81ffbe3720, R15: 0x000000008a3009e3
RFL: 0x0000000000010206, RIP: 0xffffff8009ad0c2f, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000002a6696f0, Error code: 0x0000000000000000, Fault CPU: 0x7
Backtrace (CPU 7), Frame : Return Address
0xffffff81ffbe3330 : 0xffffff8009a22fa9
0xffffff81ffbe33b0 : 0xffffff8009adbf5e
0xffffff81ffbe3580 : 0xffffff8009af3456
0xffffff81ffbe35a0 : 0xffffff8009ad0c2f
0xffffff81ffbe36f0 : 0xffffff8009d59cc7
0xffffff81ffbe37d0 : 0xffffff8009d5dddf
0xffffff81ffbe3940 : 0xffffff8009d91ad5
0xffffff81ffbe3a20 : 0xffffff8009d5d878
0xffffff81ffbe3bb0 : 0xffffff8009d56b4f
0xffffff81ffbe3da0 : 0xffffff8009bff9ec
0xffffff81ffbe3e50 : 0xffffff8009bed716
0xffffff81ffbe3f50 : 0xffffff8009e40653
0xffffff81ffbe3fb0 : 0xffffff8009af3c56
BSD process name corresponding to current thread: Finder
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:
0x0000000009800000
Kernel text base: 0xffffff8009a00000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 2181678285632
last loaded kext at 1832834109366: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f8bea9000, size 49152)
last unloaded kext at 334019743612: com.apple.filesystems.msdosfs
1.9 (addr 0xffffff7f8bea9000, size 57344)
loaded kexts:
com.avg.Antivirus.OnAccess.kext
14.0
com.apple.driver.AppleIntelMCEReporter
104
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.filesystems.ntfs
3.11
com.apple.driver.AGPM
100.14.15
com.apple.driver.X86PlatformShim
1.0.0
com.apple.filesystems.autofs
3.0
com.apple.iokit.IOBluetoothSerialManager
4.2.4f1
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AppleMikeyDriver
2.6.1f2
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.GeForce
8.2.6
com.apple.driver.AppleHDA
2.6.1f2
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleIntelHD4000Graphics
8.2.6
com.apple.driver.AppleHWAccess
1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.SMCMotionSensor
3.0.4d1
com.apple.driver.AppleSMCPDRC
1.0.0
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.AppleIntelFramebufferCapri
8.2.6
com.apple.driver.AppleMuxControl
3.5.26
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleIRController
325.7
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.iokit.SCSITaskUserClient
3.6.6
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.AppleSDXC
1.5.2
com.apple.iokit.AppleBCM5701Ethernet
3.8.1b2
com.apple.driver.AppleFWOHCI
5.0.2
com.apple.driver.AirPort.Brcm4331
700.20.22
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AppleUSBEHCI
660.4.0
com.apple.driver.AppleUSBXHCI
677.4.0
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.driver.AppleIntelCPUPowerManagementClient
217.92.1
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.driver.AppleIntelCPUPowerManagement
217.92.1
com.apple.kext.triggers
1.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.iokit.IOBluetoothFamily
4.2.4f1
com.apple.iokit.IOAcceleratorFamily
98.20
com.apple.nvidia.driver.NVDAGK100Hal
8.2.6
com.apple.nvidia.driver.NVDAResman
8.2.6
com.apple.driver.DspFuncLib
2.6.1f2
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.7fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOSurface
91.1
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.driver.X86PlatformPlugin
1.0.0
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.driver.IOPlatformPluginFamily
5.7.0d11
com.apple.iokit.IOAcceleratorFamily2
98.20
com.apple.AppleGraphicsDeviceControl
3.5.26
com.apple.driver.AppleSMC
3.1.8
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.driver.AppleGraphicsControl
3.5.26
com.apple.driver.AppleHDAController
2.6.1f2
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.iokit.IOHDAFamily
2.6.1f2
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleThunderboltDPInAdapter
3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily
3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter
1.4.5
com.apple.driver.AppleUSBMultitouch
240.9
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice
3.6.6
com.apple.iokit.IOBDStorageFamily
1.7
com.apple.iokit.IODVDStorageFamily
1.7.1
com.apple.iokit.IOCDStorageFamily
1.7.1
com.apple.iokit.IOAHCISerialATAPI
2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.driver.AppleThunderboltNHI
2.0.1
com.apple.iokit.IOThunderboltFamily
3.2.7
com.apple.iokit.IOEthernetAVBController
1.0.3b4
com.apple.driver.mDNSOffloadUserClient
1.0.1b5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.iokit.IOUSBFamily
677.4.0
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.corecrypto
1.0
com.apple.kec.pthread
1
Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.1f175
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: HGST HTS541010A9E680, 1 TB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: Hub
USB Device: USB2.0 Hub
USB Device: USB to ATA/ATAPI bridge
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: USB Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Here is what the report said about the crash. I have not been streeming any videos online or any thing else that is graph intense.
Here are my specks:
Intel i7 2.3
Maverick 10.9.3
Ram 16gb
hd 1tb
graphic Nvidia GeForce Gt 650m 512mbRestart your Mac after uninstalling the a/v software. A/V software is invasive and sometimes hard to uninstall.
If your Mac stil generates a kernel panic, backup your important data then reformat (erase) the disk and restore using OS X Recovery -
One of the features that I miss since uploading 7 is the ability to "Move and Scale" a photo that I want to use as wallpaper. Techie I spoke with said that I should post this on Product Feedback, but I can't find that.
Sorry.
Try this: http://www.apple.com/feedback/iphone.html -
when i downloaded ios7 on my phone it prompted me to connect to itunes. when i did that it said that my phone is up to date, but it still wouldnt let me access my phone. the box under it said that if i am experiencing problems i can restore my phone to its original settings. if i do that will i lose everything on my phone?
You can try to restore it via recovery mode as show in the link below:
http://support.apple.com/kb/ht1808 -
Any idea why upgrading to 5 should cause problems with App Store app. Can I delete it and download it again. How might I do this.
I had an unknown error problem with the Mac App Store, and this is how I fixed:
(1) Inside Mac App Store select 'Debug' menu from top menu bar
(2) Select "Show download folder ...' from drop down menu
(3) It will then take you to the folder in Finder
(4) Press Cmd + I while on highlighted folder to Get Info (or choose 'Get Info' from right-click menu)
(5) Under sharing and permissions click on the padlock to enter admin password and make changes
(6) Now press the plus "+" sign and from the dialogue box add the Administrators (admin) group
(7) When returned to the Get Info box, under sharing and permissions select 'Read and Write' as the option next to the admin group
(8) Close the Mac App Store app, then re-open it. Now try downloading apps. It worked for me.
(note: I'm finding I have to lock and unlock a couple of times with Lion before it lets me change some permissions, so if unresponsive first time try locking again then unlocking) -
btw i am on a beta version of ios 8.0 trying to get back to ios 7!!!!
Obviously you're a develper since you have iOS 8 beta. You agreed to NOT post in these forums. You must post in the Developer Forum for help.
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I had forgotten my password for my ipod touch and followed the steps to put it in to recovery mode now it will not allow me to take it out of recovery mode
Hi, Mandapanda3.
Thank you for visiting Apple Support Communities.
I would need a little more information regarding the exact error you received to better assist you. However, here are the best troubleshooting resources to start with when not being able to update or restore your iOS device.
Resolve iOS update and restore errors in iTunes
Get help with iOS update and restore errors
-Jason H. -
Please can someone pls help me out i had been resetting my apple id passwords a billon thousands times & still can't sign in even it said password had been reset???
i did this on my mac pro n even my hp can't update pls help me out what can i do & am am not good with computer? :\2 How to get back to getting into my screen, without that first (& superfluous - since only 3 people use it & it's a HOME computer, not a business that needs extra protections) screen?
Resetting Password
1. Shut down comp & wait a few minutes.
2. Turn on & at the same time hold down the “command” & “R” keys.
3. Next screen….. In the menu bar click on Utilities (NOT OS X UTILITIES)
4. In the drop down menu, click on Terminal.
5. In the terminal pop up small window: Type exactly—> resetpassword
Hit return key.
6. Reset password window will pop up. Follow the onscreen instructions to reset password. Make sure you select the admin account to reset the password.
7. You can ignore the “keychain” pop up windows, which is what I did. Does not affect anything.
You can do the keychain stuff at your leisure.
8. Quit out of everything & restart your computer.
9. Enter your new reset password.
Once you are back on the desktop, you can go into System Preferences>Users & Groups. Double check to make sure auto login is enabled.
Also, check out the following User Tip: Reset the user password in OS X Lion, Mountain Lion, Mavericks and Yosemite
==========================
I bought this mac in june 2012
My next step is to go to the Store folks to fix all - Call support messed me up & so far
If you have AppleCare & same is still active, suggest that you call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
Be sure to tell them that you have an iMac. Why? Because, under AppleCare, iMacs qualify for HOME tech repair/support when warranted. No need to lug an iMac to a repair facility.
GOOD LUCK!
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