HT201210 I,m trying to restore my phone but I keep getting Error code 21.... help please

I,m trying to restore my phone but I keep getting Error code 21.... help please     iPhone 4S

Take a look at this Apple doc -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
You could just update or uninstall the security software on your computer and then test again.

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    2011-08-16 04:16:12.856 [3892:7a4]: iTunes: iTunes 10.4.0.80
    2011-08-16 04:16:12.857 [3892:7a4]: iTunes: Software payload version: 8L1
    2011-08-16 04:16:42.861 [3892:13b0]: iTunes: Specifying UOI boot image
    2011-08-16 04:16:42.890 [3892:13b0]: *** UUID FCE7312C-9ACA-AB48-88F5-3634DF38AC34 ***
    2011-08-16 04:16:42.891 [3892:13b0]: requested restore behavior: Erase
    2011-08-16 04:16:42.905 [3892:13b0]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\cpmpu\AppData\Local\Temp\Per2208.tmp\amai\debug\tss-request.plist
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    2011-08-16 04:16:46.826 [3892:10dc]: iBoot build-version = iBoot-1072.61
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    2011-08-16 04:16:46.828 [3892:10dc]: AMDeviceIoControl: GetOverlappedResult failed
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    2011-08-16 04:16:46.829 [3892:10dc]: USBControlTransfer: error 31, usbd status c0000004
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    2011-08-16 04:16:46.829 [3892:10dc]: radio-error not set
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    2011-08-16 04:16:46.831 [3892:10dc]: <Recovery Mode Device 06D88720>: production fused device
    2011-08-16 04:16:46.832 [3892:10dc]: interface has 1 endpoints, file pipe = 1
    2011-08-16 04:16:46.832 [3892:10dc]: <Recovery Mode Device 06D88720>: operation 4 progress -1
    2011-08-16 04:16:46.879 [3892:10dc]: bootstrapping restore with iBEC
    2011-08-16 04:16:46.890 [3892:10dc]: <Recovery Mode Device 06D88720>: operation 31 progress -1
    2011-08-16 04:16:47.890 [3892:10dc]: <Recovery Mode Device 06D88720>: Recovery mode succeeded
    2011-08-16 04:16:48.104 [3892:870]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#becb75
    2011-08-16 04:16:48.107 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x06c8d880, notify: 2, connected: 1
    2011-08-16 04:16:48.107 [3892:870]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#becb75, inst: 0x6c8d880
    2011-08-16 04:16:48.107 [3892:870]:                                IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#becb75, inst: 0x6c8d880
    2011-08-16 04:16:48.132 [3892:870]: _AMRecoveryModeDeviceFinalize: 06D88720
    2011-08-16 04:16:48.162 [3892:870]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#becb75
    2011-08-16 04:16:48.164 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x06c8d880, notify: 2, connected: 0
    2011-08-16 04:16:53.139 [3892:870]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a39013 6
    2011-08-16 04:16:53.139 [3892:870]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a39013 6
    2011-08-16 04:16:53.165 [3892:870]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a39013 6, inst: 0x70344d8
    2011-08-16 04:16:53.165 [3892:870]: WinAMRestore::AddAppleDeviceToDeviceList, new device
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    2011-08-16 04:16:53.165 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x070344d8, notify: 1, connected: 0
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    2011-08-16 04:16:53.193 [3892:870]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a390136
    2011-08-16 04:16:53.217 [3892:870]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
    2011-08-16 04:16:53.217 [3892:870]: AppleDevice::SetDeviceID: AMD_INTERFACE_DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a390136, inst: 0x70344d8
    2011-08-16 04:16:53.217 [3892:870]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a390136, inst: 0x70344d8
    2011-08-16 04:16:53.217 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x06c8d880, notify: 2, connected: 0
    2011-08-16 04:16:53.217 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x070344d8, notify: 1, connected: 1
    2011-08-16 04:16:53.217 [3892:870]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
    2011-08-16 04:16:53.217 [3892:870]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a39013 6, inst: 0x70344d8
    2011-08-16 04:16:53.218 [3892:870]:                             IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a390136, inst: 0x70344d8
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    2011-08-16 04:16:53.249 [3892:7a4]: device software does not support nonce generation
    2011-08-16 04:16:53.249 [3892:7a4]: iTunes: SCEP 2
    2011-08-16 04:16:53.251 [3892:1740]: iBoot build-version = iBoot-1072.61
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    2011-08-16 04:16:53.253 [3892:1740]: AMDeviceIoControl: GetOverlappedResult failed
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    2011-08-16 04:16:53.253 [3892:1740]: radio-error not set
    2011-08-16 04:16:53.253 [3892:1740]: <Recovery Mode Device 06D88720>: operation 44 progress -1
    2011-08-16 04:16:53.254 [3892:1740]: requested restore behavior: Erase
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    2011-08-16 04:16:53.261 [3892:1740]: <Recovery Mode Device 06D88720>: production fused device
    2011-08-16 04:16:53.264 [3892:1740]: interface has 1 endpoints, file pipe = 1
    2011-08-16 04:16:53.264 [3892:1740]: <Recovery Mode Device 06D88720>: operation 4 progress -1
    2011-08-16 04:16:53.312 [3892:1740]: <Recovery Mode Device 06D88720>: operation 42 progress -1
    2011-08-16 04:16:54.352 [3892:1740]: <Recovery Mode Device 06D88720>: operation 5 progress -1
    2011-08-16 04:16:55.405 [3892:1740]: AMDeviceIoControl: GetOverlappedResult failed
    2011-08-16 04:16:55.405 [3892:1740]: AMDeviceIoControl: pipe stall
    2011-08-16 04:16:55.405 [3892:1740]: USBControlTransfer: error 31, usbd status c0000004
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    2011-08-16 04:16:58.661 [3892:1740]: <Recovery Mode Device 06D88720>: operation 6 progress -1
    2011-08-16 04:16:59.675 [3892:1740]: <Recovery Mode Device 06D88720>: operation 7 progress -1
    2011-08-16 04:16:59.950 [3892:1740]: <Recovery Mode Device 06D88720>: operation 8 progress -1
    2011-08-16 04:16:59.951 [3892:1740]: <Recovery Mode Device 06D88720>: operation 9 progress -1
    2011-08-16 04:16:59.951 [3892:1740]: <Recovery Mode Device 06D88720>: Recovery mode succeeded
    2011-08-16 04:17:01.947 [3892:870]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a39013 6
    2011-08-16 04:17:01.950 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x06c8d880, notify: 2, connected: 0
    2011-08-16 04:17:01.950 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x070344d8, notify: 2, connected: 1
    2011-08-16 04:17:01.950 [3892:870]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4a39013 6, inst: 0x70344d8
    2011-08-16 04:17:01.950 [3892:870]:                                IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a390136, inst: 0x70344d8
    2011-08-16 04:17:01.984 [3892:870]: _AMRecoveryModeDeviceFinalize: 06D88720
    2011-08-16 04:17:02.001 [3892:870]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4a390136
    2011-08-16 04:17:02.003 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x06c8d880, notify: 2, connected: 0
    2011-08-16 04:17:02.003 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x070344d8, notify: 2, connected: 0
    2011-08-16 04:17:06.802 [3892:7a4]: afc> received kAMDeviceAttached action, device 07132F28, AFC error 0XE8000028
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    2011-08-16 04:17:09.874 [3892:142c]: <Restore Device 06F6D7A8>: operation 28 progress -1
    2011-08-16 04:17:29.253 [3892:142c]: <Restore Device 06F6D7A8>: operation 11 progress -1
    2011-08-16 04:17:31.397 [3892:142c]: <Restore Device 06F6D7A8>: operation 12 progress -1
    2011-08-16 04:17:32.441 [3892:142c]: <Restore Device 06F6D7A8>: operation 12 progress -1
    2011-08-16 04:17:43.502 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 0
    2011-08-16 04:17:53.520 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 1
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    2011-08-16 04:18:02.586 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 13
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    2011-08-16 04:18:03.228 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 14
    2011-08-16 04:18:03.228 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:03.793 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 15
    2011-08-16 04:18:03.793 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:04.581 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 16
    2011-08-16 04:18:04.581 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:05.127 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 17
    2011-08-16 04:18:05.127 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:06.340 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 18
    2011-08-16 04:18:06.340 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:07.300 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 19
    2011-08-16 04:18:07.300 [3892:142c]: ASR progress: Sending payload
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    2011-08-16 04:18:08.221 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:09.122 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 21
    2011-08-16 04:18:09.122 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:10.054 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 22
    2011-08-16 04:18:10.054 [3892:142c]: ASR progress: Sending payload
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    2011-08-16 04:18:11.172 [3892:142c]: ASR progress: Sending payload
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    2011-08-16 04:18:11.828 [3892:142c]: ASR progress: Sending payload
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    2011-08-16 04:18:12.407 [3892:142c]: ASR progress: Sending payload
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    2011-08-16 04:18:17.220 [3892:142c]: ASR progress: Sending payload
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    2011-08-16 04:18:19.369 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:20.719 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 36
    2011-08-16 04:18:20.720 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:21.520 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 37
    2011-08-16 04:18:21.520 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:22.279 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 38
    2011-08-16 04:18:22.279 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:23.048 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 39
    2011-08-16 04:18:23.049 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:23.736 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 40
    2011-08-16 04:18:23.736 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:24.297 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 41
    2011-08-16 04:18:24.297 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:25.171 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 42
    2011-08-16 04:18:25.172 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:25.934 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 43
    2011-08-16 04:18:25.934 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:26.750 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 44
    2011-08-16 04:18:26.750 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:27.616 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 45
    2011-08-16 04:18:27.616 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:28.721 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 46
    2011-08-16 04:18:28.721 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:29.827 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 47
    2011-08-16 04:18:29.827 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:30.920 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 48
    2011-08-16 04:18:30.920 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:32.102 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 49
    2011-08-16 04:18:32.102 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:33.219 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 50
    2011-08-16 04:18:33.219 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:34.206 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 51
    2011-08-16 04:18:34.206 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:35.447 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 52
    2011-08-16 04:18:35.447 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:36.536 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 53
    2011-08-16 04:18:36.536 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:37.815 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 54
    2011-08-16 04:18:37.815 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:39.243 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 55
    2011-08-16 04:18:39.244 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:40.276 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 56
    2011-08-16 04:18:40.276 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:41.190 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 57
    2011-08-16 04:18:41.190 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:42.157 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 58
    2011-08-16 04:18:42.157 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:42.866 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 59
    2011-08-16 04:18:42.866 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:43.620 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 60
    2011-08-16 04:18:43.620 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:44.278 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 61
    2011-08-16 04:18:44.278 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:44.790 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 62
    2011-08-16 04:18:44.791 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:45.455 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 63
    2011-08-16 04:18:45.455 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:46.560 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 64
    2011-08-16 04:18:46.560 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:47.265 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 65
    2011-08-16 04:18:47.265 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:47.947 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 66
    2011-08-16 04:18:47.947 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:48.744 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 67
    2011-08-16 04:18:48.744 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:49.448 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 68
    2011-08-16 04:18:49.449 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:50.132 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 69
    2011-08-16 04:18:50.132 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:50.838 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 70
    2011-08-16 04:18:50.838 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:51.476 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 71
    2011-08-16 04:18:51.476 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:52.126 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 72
    2011-08-16 04:18:52.126 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:52.771 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 73
    2011-08-16 04:18:52.771 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:53.398 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 74
    2011-08-16 04:18:53.399 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:54.012 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 75
    2011-08-16 04:18:54.012 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:54.517 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 76
    2011-08-16 04:18:54.517 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:55.265 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 77
    2011-08-16 04:18:55.265 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:55.871 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 78
    2011-08-16 04:18:55.871 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:56.609 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 79
    2011-08-16 04:18:56.609 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:57.364 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 80
    2011-08-16 04:18:57.364 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:58.379 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 81
    2011-08-16 04:18:58.379 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:59.282 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 82
    2011-08-16 04:18:59.282 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:18:59.904 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 83
    2011-08-16 04:18:59.904 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:00.564 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 84
    2011-08-16 04:19:00.564 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:01.241 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 85
    2011-08-16 04:19:01.241 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:01.896 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 86
    2011-08-16 04:19:01.896 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:02.681 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 87
    2011-08-16 04:19:02.681 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:03.300 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 88
    2011-08-16 04:19:03.300 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:03.870 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 89
    2011-08-16 04:19:03.870 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:04.610 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 90
    2011-08-16 04:19:04.611 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:05.427 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 91
    2011-08-16 04:19:05.427 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:06.407 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 92
    2011-08-16 04:19:06.407 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:07.251 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 93
    2011-08-16 04:19:07.251 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:07.842 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 94
    2011-08-16 04:19:07.842 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:08.416 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 95
    2011-08-16 04:19:08.416 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:09.194 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 96
    2011-08-16 04:19:09.194 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:10.014 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 97
    2011-08-16 04:19:10.014 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:10.754 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 98
    2011-08-16 04:19:10.754 [3892:142c]: ASR progress: Sending payload
    2011-08-16 04:19:11.462 [3892:142c]: <Restore Device 06F6D7A8>: operation 13 progress 100
    2011-08-16 04:19:11.462 [3892:142c]: ASR progress: Finished
    2011-08-16 04:19:12.253 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 2
    2011-08-16 04:19:12.691 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 4
    2011-08-16 04:19:13.131 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 6
    2011-08-16 04:19:13.571 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 8
    2011-08-16 04:19:14.066 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 10
    2011-08-16 04:19:14.506 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 12
    2011-08-16 04:19:14.947 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 14
    2011-08-16 04:19:15.385 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 16
    2011-08-16 04:19:15.824 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 18
    2011-08-16 04:19:16.319 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 20
    2011-08-16 04:19:16.758 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 22
    2011-08-16 04:19:17.198 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 24
    2011-08-16 04:19:17.638 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 26
    2011-08-16 04:19:18.077 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 28
    2011-08-16 04:19:18.572 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 30
    2011-08-16 04:19:19.011 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 32
    2011-08-16 04:19:19.450 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 34
    2011-08-16 04:19:19.889 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 36
    2011-08-16 04:19:20.335 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 38
    2011-08-16 04:19:20.824 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 40
    2011-08-16 04:19:21.264 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 42
    2011-08-16 04:19:21.707 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 44
    2011-08-16 04:19:22.143 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 46
    2011-08-16 04:19:22.582 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 48
    2011-08-16 04:19:23.081 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 50
    2011-08-16 04:19:23.515 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 52
    2011-08-16 04:19:23.955 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 54
    2011-08-16 04:19:24.395 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 56
    2011-08-16 04:19:24.834 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 58
    2011-08-16 04:19:25.330 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 60
    2011-08-16 04:19:25.805 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 62
    2011-08-16 04:19:26.244 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 64
    2011-08-16 04:19:26.684 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 66
    2011-08-16 04:19:27.125 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 68
    2011-08-16 04:19:27.619 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 70
    2011-08-16 04:19:28.059 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 72
    2011-08-16 04:19:28.498 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 74
    2011-08-16 04:19:28.937 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 76
    2011-08-16 04:19:29.376 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 78
    2011-08-16 04:19:29.871 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 80
    2011-08-16 04:19:30.310 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 82
    2011-08-16 04:19:30.751 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 84
    2011-08-16 04:19:31.190 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 86
    2011-08-16 04:19:31.630 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 88
    2011-08-16 04:19:32.125 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 90
    2011-08-16 04:19:32.565 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 92
    2011-08-16 04:19:33.004 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 94
    2011-08-16 04:19:33.444 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 96
    2011-08-16 04:19:33.885 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 98
    2011-08-16 04:19:34.328 [3892:142c]: <Restore Device 06F6D7A8>: operation 14 progress 100
    2011-08-16 04:19:34.412 [3892:142c]: <Restore Device 06F6D7A8>: operation 15 progress -1
    2011-08-16 04:19:47.495 [3892:142c]: <Restore Device 06F6D7A8>: operation 16 progress -1
    2011-08-16 04:19:47.561 [3892:142c]: <Restore Device 06F6D7A8>: operation 15 progress -1
    2011-08-16 04:20:03.776 [3892:142c]: <Restore Device 06F6D7A8>: operation 16 progress -1
    2011-08-16 04:20:03.854 [3892:142c]: <Restore Device 06F6D7A8>: operation 27 progress -1
    2011-08-16 04:20:05.621 [3892:142c]: <Restore Device 06F6D7A8>: operation 27 progress -1
    2011-08-16 04:20:05.842 [3892:142c]: <Restore Device 06F6D7A8>: operation 17 progress -1
    2011-08-16 04:20:06.398 [3892:142c]: <Restore Device 06F6D7A8>: operation 25 progress -1
    2011-08-16 04:20:06.496 [3892:142c]: <Restore Device 06F6D7A8>: operation 35 progress -1
    2011-08-16 04:20:07.088 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 0
    2011-08-16 04:20:07.164 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 8
    2011-08-16 04:20:07.237 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 16
    2011-08-16 04:20:07.302 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 25
    2011-08-16 04:20:07.363 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 33
    2011-08-16 04:20:07.431 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 41
    2011-08-16 04:20:07.501 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 50
    2011-08-16 04:20:07.565 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 58
    2011-08-16 04:20:07.625 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 66
    2011-08-16 04:20:07.686 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 75
    2011-08-16 04:20:07.746 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 83
    2011-08-16 04:20:07.809 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 91
    2011-08-16 04:20:07.899 [3892:142c]: <Restore Device 06F6D7A8>: operation 18 progress 100
    2011-08-16 04:20:17.662 [3892:142c]: <Restore Device 06F6D7A8>: operation 46 progress -1
    2011-08-16 04:20:17.669 [3892:142c]: <Restore Device 06F6D7A8>: operation 46 progress -1
    2011-08-16 04:20:17.686 [3892:142c]: <Restore Device 06F6D7A8>: operation 19 progress -1
    2011-08-16 04:23:13.839 [3892:142c]: recv(2128, 4) failed: connection closed
    2011-08-16 04:23:13.839 [3892:142c]: unable to read message size: -1
    2011-08-16 04:23:13.839 [3892:142c]: unable to read message from device
    2011-08-16 04:23:13.839 [3892:142c]: AMRAuthInstallDeletePersonalizedBundle
    2011-08-16 04:23:14.037 [3892:7a4]: afc> received kAMDeviceDetached action, device 07132F28
    2011-08-16 04:23:14.228 [3892:142c]: removed personalized bundle
    2011-08-16 04:23:14.228 [3892:142c]: <Restore Device 06F6D7A8>: Restore failed (result = 9)
    2011-08-16 04:23:14.444 [3892:7a4]: iTunes: Restore error 9
    2011-08-16 04:23:21.365 [3892:870]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#becb75
    2011-08-16 04:23:21.365 [3892:870]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#becb75
    2011-08-16 04:23:21.389 [3892:870]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
    2011-08-16 04:23:21.389 [3892:870]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#becb75, inst: 0x6c8d880
    2011-08-16 04:23:21.389 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x06c8d880, notify: 1, connected: 0
    2011-08-16 04:23:21.389 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x070344d8, notify: 2, connected: 0
    2011-08-16 04:23:21.389 [3892:870]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
    2011-08-16 04:23:21.389 [3892:870]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
    2011-08-16 04:23:21.466 [3892:870]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#becb75
    2011-08-16 04:23:21.466 [3892:870]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#becb75
    2011-08-16 04:23:21.492 [3892:870]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
    2011-08-16 04:23:21.492 [3892:870]: AppleDevice::SetDeviceID: AMD_INTERFACE_DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#becb75, inst: 0x6c8d880
    2011-08-16 04:23:21.492 [3892:870]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#becb75, inst: 0x6c8d880
    2011-08-16 04:23:21.492 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x06c8d880, notify: 1, connected: 1
    2011-08-16 04:23:21.492 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x070344d8, notify: 2, connected: 0
    2011-08-16 04:23:21.493 [3892:870]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
    2011-08-16 04:23:21.493 [3892:870]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#becb75, inst: 0x6c8d880
    2011-08-16 04:23:21.493 [3892:870]:                             IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#becb75, inst: 0x6c8d880
    2011-08-16 04:23:21.511 [3892:7a4]: device software does not support nonce generation
    2011-08-16 04:23:21.511 [3892:7a4]: device software does not support nonce generation
    2011-08-16 04:23:21.511 [3892:7a4]: iTunes: SCEP 2
    2011-08-16 04:27:23.401 [3892:870]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#becb75
    2011-08-16 04:27:23.404 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x06c8d880, notify: 2, connected: 1
    2011-08-16 04:27:23.404 [3892:870]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#becb75, inst: 0x6c8d880
    2011-08-16 04:27:23.404 [3892:870]:                                IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#becb75, inst: 0x6c8d880
    2011-08-16 04:27:23.425 [3892:870]: _AMRecoveryModeDeviceFinalize: 06D887A8
    2011-08-16 04:27:23.425 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x070344d8, notify: 2, connected: 0
    2011-08-16 04:27:23.447 [3892:870]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#becb75
    2011-08-16 04:27:23.450 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x06c8d880, notify: 2, connected: 0
    2011-08-16 04:27:23.450 [3892:870]: WinAMRestore::ProcessDevNodesChanges: device: 0x070344d8, notify: 2, connected: 0

  • HT201210 I'm trying to restore my phone and it keeps saying that this iphone cannot be restored at this time because the iphone software update server could not be contacted or is temporarily unavailable

    I've been trying to restore my phone the whole day and every time that's about to finish the extration this message comes up " The iphone cannot be restored at this time because the iphone software update server could not be contacted or is temporarily unavailable"
    Do anyone know if there's a way to fix this? It's in DFU mode so I can't do anything with it anymore, i have no phone.
    Please help.

    Windows user? Maybe you should check your HOSTS file to make sure nothing is stopping you from contacting Apple's servers - though if you're not looking to update you might still be out of luck. Also, maybe disable IP blacklist apps like PeerBlock just in case they're interfering with your connection to Apple.

  • HT201274 trying to restore my iphone 5. i keep getting error 21. i tried on 5 different computers

    I am trying to restore my iphone 5. I keep getting error 21. I have tried on several computers . What do I do?

    Either your antivirus/firewall is blocking access to Apple's servers, or all of those computers you tried have been used to hack or jailbreak some iOS device in the past.

  • Trying to restore 8 gig iPod Touch, keep getting error 1621

    i recently updated my ipod touch 8 gig to the latest software (4, I believe). however, it caused my ipod to crash and i lost my backup. i decided to restore to factory settings. however, now when i plug my ipod touch into itunes, it starts the restore process and gets through the extracting software part, but then gives me an error message: "the ipod software update server could not be contacted. an unknown error occurred (1621)." this keeps happening. i tried connecting through wireless and through ethernet, but i keep getting the same message. i have a connection, and am able to access the itunes store, but can't restore my ipod. right now all i have is the silver apple logo w/ the status bar as if it's starting, but that's it.
    has anyone encountered this problem and if so, any advice/help they can offer?
    thanks.

    my post will offer little help, i know, but i thought i'd put it out there. restoring my itouch on my pc was not working after many attempts and much online researching. ultimately, i took it back to the apple store and they restored it there. when i brought it home, my problems were not solved-- i simply inherited a new set of them. i have yet to try the restore on my macbook, but i think i'll hold off on the upgrade for as long as i can. doesnt sound like a good deal.

  • HT201210 i am trying to restore my phone but its coming up with an error.

    i am trying to restore and backup my iphone 5 but its comung up with an error!

    If you are using an iphone, take it to your nearest apple shop if you have one available.  However make sure your current phone info ie, applications have been stored on your computer.  This happens automaticlly in the first phase of restoring your phone when it is retrieved from your phone. That way you don't lose your vital info and contacts once your phone has been restored.  Basically do not opt for restore as a new phone on your return from the Apple shop.  I had the same experience last Thursday.

  • TS3694 i am trying to restore my iphone4 but i keep getting an error 3194 message, what do i need to do?

    My phone crashed during a software update and when i try to restore it on the itunes site, i keep getting an error 3194 message. It is an iphone4, what can i do?

    This usually means you previously used an iPhone hacking utility such as tinyumbrella which altered your computer hosts file, blocking access to the Apple server, gs.apple.com:
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Help, I am trying to download a fresh copy of photo shop 10 onto my desktop but i keep getting error codes

    I  originally had  photo shop 10  on my laptop but my laptop no longer works, so I am trying to download a copy onto my desktop. .  I keep getting an error code and a message that reads:Access Denied  You don't have permission to access "http://trials3.adobe.com/AdobeProducts/PSE/10/win32/PhotoshopElements_10_LS15.7z" on this server. Reference.  I was even given a link by adobe customer service chat and the link they gave me still gives me that message. I was told to come here and someone would help...

    Try this link and see if it works any better:
    Download Photoshop Elements products | 11, 10

  • When trying to create an acct. I keep getting error code 403 forbidden

    I am setting up my new 6510-e and when I try to create an account I keep getting an error code 403 forbidden.
    I cannot get far enough to enter my printer code.
    This question was solved.
    View Solution.

    Hi UrGramps,
    I just viewed the website on my computer, and it appears to be working okay on my end. It's possible that there's a setting in your web browser responsible for what you're seeing. I would recommend trying the following steps:
    1. Try to view the site in a different web browser to see if that's the issue. Normally, Internet Explorer, Google Chrome, Firefox, and Safari all display the website properly. Try one or two of those (other than the one you've been using) and it should do the trick.
    2. If that doesn't work, try resetting Internet Explorer's default settings by clicking "Tools" (on the top menu bar), "Internet Options" (usually at the bottom of that list), "Advanced" (far-right tab), and "Reset" (towards the bottom-right of that box). After resetting the defaults, try viewing the ePrint Settings area again.
    Let me know if you need any further assistance with your issue. Thanks Again!!
    If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • HT4367 I am trying to activate home sharing but I am getting error code 5506. ID not  recognized.

    I am trying to activate home sharing for Apple 2tv, and getting error 5506.My ID is not being recognized. to enable me to share. Yet I can sign.Any answers.

    Yes, the store didn't properly activate the card. If the store is nearly then you could try going back and asking them to do so, if it isn't (or if they can't/won't help) then try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

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