HT201210 i need help!??? i just tried to update my ipod and now its making me restore it on itunes and it wont complete the restoring process. Its giving the warning that the updated software server couldn't be reached. Can anybody help????
i need help!??? i just tried to update my ipod and now its making me restore it on itunes and it wont complete the restoring process. Its giving the warning that the updated software server couldn't be reached. Can anybody help????
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem
Similar Messages
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I get this error message when trying to upgrade software "The Iphone update software server could not be contacted" Can anyone help?
I'd start with the following document:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
By accident i removed the charger while updating and now my iPhone shows me connect to iTunes and i am but my Phone doesn't show Help
You need to restore the iPhone via recovery mode. To do this follow the link below to guide you:
http://support.apple.com/kb/HT1808
Because you need to restore to factory settings all data on the iPhone will be erased. Because the iPhone was never backed up most of the data you won't be able to get back. -
i tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore the phone
by reset option do you mean the DFU restore? worked for me, have you tried that?
if not - hold the lock and home button until the power down bar comes up. then hold the lock button for ten seconds - next continue to hold the lock button and press the home button for ten seconds - next release the lock button and hold the home button for 10 seconds. this should be done with the phone tethered. If done right and your itunes is configured as such, the phone will reload the drivers and start up itunes, and then prompt for a restore/update. -
I updated my iPod and now, two movies, which were purchased in iTunes and have/show both HD and SD versions are no longer syncing to or playing on my iPod.
Which version of iTunes are you using?
What is your iPod firmware number as shown in the iTunes summary page?
Is there any error message when you try to sync the vidoes?
Have a nice day! -
My daughter has managed to forget her new passcode and now it says iphone disabled connect to itunes, but it wont let me....help!
Hi there esbrewer,
You may find the troubleshooting steps in the article below helpful.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
If the device is not being recognized in iTunes, take a look at the article below for some additional troubleshooting steps.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
I Installed windows with bootcamp on my imac, with the support software(drivers,etc).
Windows works perfectly appart from the usb hubs.
Can anyone help me?Hello,
Are these the built in hubs, or external ones?
If external, are they bus powered or do they have their own AC power? -
how do i get back into my ipod after i had it locked up it is saying to go to itunes but its not connecting to my laptap tobl please help.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Can anybody help me with iSight
Hi all … I'm new to this, but have been a mac user for years. Just recently had my eMac go on me so I have bought the iMac 17' Widescreen… I updated everything from my old mac to this one and then the computer wouldn't start… so I blanked the hardrive and start again by just transfering the email and settings over… updated to the latest patches from apple and instant my messengers from Yahoo and MSN and now my iSight camera doesn't work… doesn't turn on via the green light on boot up either… it just say when I launch Photo Booth or the others that uyuou can use it with, that it's being used by another program. Can anybody help me? Please save me?
Cheers DaveGood plan, Dave.
Sorry iSight is still not working. You have been certainly been thorough in your efforts.
Before you visit your Apple Service Technician, you may want to check this Apple KBase article. Be certain that none of the apps that can use iSight are launching automatically because they have been set as System Preference... > Accounts > Login Items.
If that does not correct your problem, and if you did not use the "Combo Updater" after you reinstalled your system software, repair permissions and apply this Mac OS X 10.4.8 Combo Update (Intel) now. Finish with another Permissions Repair and check your iSight again.
Using the appropriate Combo Updater (there are different ones for iNtel and PowerPC Macs) to update to the most current version of Mac OS X often seems to correct problems that may persist after updating via OS X via the "Software Update..." feature.
If the above suggestions do not help, I can think of no better suggestion than the visit to the Apple Service Tech that you suggest.
It is very good of you to consider others that may share your problem. We will be watching for your report on how you get sorted.
Cheers,
Jim -
Once I've deleted a purchased program accidentally and now I get it back from my iTunes, but doesn't move to my phone even it looks like on the phone by iTunes.
How can I syncronize it to get back really the app to my phone?go to settings>general>restrictions and turn facetime ON
-
I have tryed to connect an AirPort Express to my wireless network. But I alwais get the errocode -4. Can anybody help. I have reset the AirPort Express and updated the software.
The ZyXEL P-2601HN-F1, as you know, is a combination DSL modem & 802.11n wireless router (or gateway device).
For your goal you will want to take a look at this Apple Support article for details on how to configure an AX for iTunes.
If you are still having difficulties with the AX joining the ZyXEL's wireless network, you can try the following:
Temporarily disable wireless encryption.
If you are hidding the SSID, disable that feature.
Change the Mode Select setting to: 802.11g Only
Change the Channel Selection from "Auto" to a set channel, like 1, 6, or 11 -
About three days ago my ipod said i needed to sync and so i did . when i did it stop working and the wifi is grey out and says no wifi . Ive tried rebooting it , reseting , restarting but nothing seems to work . Can anybody help me ? Please !
Hello Philly,
I believe that when you reset your ipod(command given from the computer, right?) touch WHILE the ipod was updating, It cleared the system in the middle of writing files, thus corrupting(equivalent of cutting of in the middle of a sentence) the basic running system.
I suggest you go to an apple store and ask for a technical diagonosis in person. they may offer to help if the problem is fixable. If your ipod is still under warrenty, i would guess it would be free/low cost.
~Remember, I am just giving an educated guess on limited information -
i am trying to download snow leopard, but with around 46 mins to go, a message appears saying, my coup is going to restart,it does but with just the apple logo,and white screen, nothing else,can anybody help? jib.
I think we need more clarification.
What do you mean by "download"? Only updates are available as downloads, the System software has to be installed from a DVD. -
Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {8140112A-43D0-41D6-8B36-BE146C811173}
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address: 10.5.7.196
Subnet Mask: 255.255.0.0
Default Gateway: 10.5.0.1
DHCP Enabled: Yes
DHCP Server: 172.18.255.2
Lease Obtained: Tue Apr 23 10:14:40 2013
Lease Expires: Tue Apr 23 22:14:40 2013
DNS Servers: 121.97.59.7
121.97.59.2
121.97.59.3
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.
-
I have recently done the update to my iphone and then tried to backup my iphone to itunes and an error meesage has occured and now my phone isn't responding to anything and is stating that it needs to be restored back to manufacturers settings, Can anyone help?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari
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