HT201210 I was in the middle of installing the new update using the wifi at a local restaurant when I lost the wifi signal and my iPhone shut down, and now I can't get into the phone. I only get the iTunes logo with the cable pic. What are my options now?

I was in the middle of installing the new update using the wifi at a local restaurant when I lost the wifi signal and my iPhone shut down, and now I can't get into the phone. I only get the iTunes logo with the cable pic. What are my options now?

Your only option is to connect your iPhone to your computer via USB (as the diagram indicates) and restore using iTunes.

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  • HT1414 hi yesturday i tried to put photos of my phone,and its frozed on me,on the screen its got itune logo,with a cable on the screen,ive tried to switch it of but it goes on again,i cannot use the phone,please help lol

    Hi yesturday,i was tranfering my photos of my phone to my computor,and the phone has froze on me,i cannot switch the phone on or of,what i can see on the screen,is the itunes logo with a cable on the screen,its looks the one you put the cable into one of the ports,there is no way possible to switch of or on please help,im stressed out lol,thankyou francis01224

    Aug 15, 2012 8:28 AM (in response to EricaP1234)
    Try:
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    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • I had a itunes logo with usb cable ? can anybody help me

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    If the  Apple Mobile Device driver is not the problem or you need more help see:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    or
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  • Just bought an IPod nano 7th generation.  I have a Mac computer OS X v10.5.8 with 10.6.7 iTunes player. To use the new IPod nano I need a OS X v10.6.8 or later and iTunes 10.7 or later. What are my options to upgrade the Mac?

    Just bought an IPod nano 7th generation.  I have a Mac computer OS X v10.5.8 with 10.6.7 iTunes player. To use the new IPod nano I need a OS X v10.6.8 or later and iTunes 10.7 or later. What are my options to upgrade the Mac? 
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    Click here, check that your computer meets the requirements, purchase and install the DVD, and run Software Update.
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    I plugged my Ipad3 in order to update the software to version 6.1 but I got an error message and my Ipad is locked now, it's showing the Itunes logo with USB cable on the screen. What should I do now?

    You will probably need to restore using Recovery Mode. You can read about it here.
    http://support.apple.com/kb/ht4097
    Or you can follow these Recovery Mode Instructions
    Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
    Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
    If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
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    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
    If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
    Use iTunes to restore iPad.

  • My imac is a 2009 model. It won't turn on. I have been told it could be the video card.What are my options?, My imac is a 2009 model. It won't turn on. I have been told it could be the video card.What are my options?

    My imac is a 2009 model. It won't turn on. I have been told it could be the video card.What are my options?, My imac is a 2009 model. It won't turn on. I have been told it could be the video card.What are my options?

    It could also be the power supply.  Do you have a backup of the OS. If you have a near by Apple Retail Store I would bring it in and let them do a diagnostic on it to find out for sure. Once you know what it is for sure, you can decide whether to fix or replace.

  • I can't get my iTunes together with my Library onto my new user.

    I am having a lot of difficulty getting my iTunes together with my Library onto my new user that I just created on my XP. I can get my iTunes and Library folders over there, but once there, I can neither open my Library nor put it onto my iTunes. I am getting very frustrated. Can someone help me, please?
    hp   Windows XP  

    You need to goto control panel>user accounts>change the way users log on and off and UNCHECK "Fast User Switching"

  • HT1414 Can someone PLEASE help me???? I did the restore and now my phone just pops up an iTunes logo with an arrow pointing at it. What do I do?

    I got my iPhone 4 yesterday. I almost immediately had issues with it. I contacted Apple and was told to do a restore via iTunes online. I completed the restore and now my phone has an iTunes logo on it with an arrow pointing at the logo and a picture of a USB cable beneath the arrow. I can't get the phone to do anything else and I can't contact support because my phone isn't working. Can someone please tell me what I'm doing wrong? I listed the operating system below as "Other OS" because I don't know what operating system I have.

    you do as the logo suggests:  connect your iPhone to your computer and restore using iTunes.

  • Using Mac OSX 10.7.1: recently replaced our DSL modum & wireless router and suddently I can't get some web sites to load. Many do, but Twitter and others often do not. I've reset the browsing historty, forms, cookies and cache but it continues to happen.

    Using Mac OSX 10.7.1: recently replaced our DSL modum and wireless router, suddenly I can't get some web sites to load. Many do, but Twitter and others often do not. I've reset the browsing history, forms, cookies and cache but it continues to happen.

    Ok, first thing, why are you doing anything with WAMP or XAMPP when you're running a Mac? MAMP should be what you want unless you're not explaining part of what you are trying to do.
    2nd thing, I haven't used MAMP in a while, but there are two possibilities for not seeing what you want to see once you have MAMP turned on. One possibility is that you already have "Web Sharing" turned on in your Sharing Preference Pane. If that is the case, port 80 will already be taken and you'll be seeing the default Apache install (files are stored at /Library/WebServer/Documents/). This would push MAMP to either not turn on it's web serving capabilities, or to push it to another port. The other possibility is that MAMP defaults to another port anyway. So instead of localhost, you might have to type in localhost:8080 or something similar. I believe the control panel that gets installed can take you to the currently MAMP-served page, and it can also help you change which port your serving on.
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  • HT4623 I updated my phone today on a shared itunes account ( with my daughter ).  We are both getting each other's messages now.  Seems to be tied to I message.  Any suggestions?

    I updated my phone today on our family itunes account.  I currently have the iphone 4 and needed updates. At the end of the update I got a message that my phone info would now be the same as my daughter's ( who usually uses the itune account). I didn't have a yes or no option. It was a statement.  Now I am getting her text messgaes and she is getting mine if the other person has imessage.  I also got her app's when my phone updated.... HELP!

    Hi, jandmmiller. 
    Thank you for visiting Apple Support Communities.
    This issue would be caused by both devices sharing an Apple ID for iMessage and FaceTime.  I would recommend signing out of iMessage on his device.  Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out.  Once this is done, I would recommend creating a new Apple ID specifically for iMessage and FaceTime here.  Then he would need to sign in to iMessage and FaceTime with the new Apple ID.
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
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  • My iPad isn't playing music and shuts down by its self can I get it fixed?

    My nephew knocked my iPad off the bed and now the volume is not working also it shuts down by its self i have warranty for it can I get it fixed? Or do I get a new one?

    The warranty is a limited manufacturer's warranty, not insurance. The warranty does not cover accidental damage.

  • My mail shuts down constantly. I can't get it to work

    After I tried to send a movie this morning by email, my mail has shut down everytime and won't let me do anything. Any ideas to fix it?

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    Version:         3.6 (936)
    Build Info:      Mail-9360000~1
    Code Type:       X86 (Native)
    Parent Process:  launchd [71]
    Interval Since Last Report:          224 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  110 sec
    Per-App Crashes Since Last Report:   1
    Date/Time:       2012-07-01 09:39:27.130 -0400
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    Report Version:  6
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
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  • Can not get on iTunes app with iPad mini ISO 7.0.2 get blank screen????!

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    Hi Pault412!
    I have an article here for you that can help you troubleshoot this issue with your iTunes app:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

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