HT201210 PPlease help. I've lost some of my contacts and cant get into my hotmail account. Catherine Taylor

Hello.....can you help me please?

"Hmmm. I would have thought it was. That's exactly what professional IT people do when they have an issue like this. It's a very professional step. Seems to me the major FAIL is here:"
So do you actually enjoy troll through forums to waste everyone's time?  Or do you just have no life?  How is use your backup a professional answer?  Is it because all of the IT guys have such a high IQ that they are inadequate of engaging in a human conversation?
"Do you actually think there's a computer system somewhere where that advice doesn't hold?"
Yes all the previous Mac OS I never had to backup before transition into newer version.

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