HT201210 trying to update iphone message keeps stating firmware incompatible

Presently on 4.1.1 but stuff needs 5+ therefore thought should update but getting message above

make sure itunes it up to date

Similar Messages

  • HT201210 Trying to update iPhone 3GS to iOS 6

    I am unable to update my iPhone 3GS from the phone itself to iOS 6. I have no idea how to do it directly from the phone?! My husband has the 3GS and I have the 4. I have successfully updated mine to the new iOS 6, but his doesn't have the option for downloading/installing the new software. PLEASE HELP!!

    Do you have the latest itunes (10.5)?

  • HT201210 Trying to update iphone 5 to ios 7 via itunes.

    ios 7 is downloaded and update begins by extracting software. When that is done it starts a backup. Get an error message "Cannot backup phone because there was an error. Cannot get it past this.

    Sorry, the terms of use here prohibit support for Beta software. Go to the iOS developer forum or use Gooogle.
    Good luck.

  • I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

    I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know?  I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

    Hi Kathy,
    Welcome to Apple Support Communities.
    See this article for some steps to troubleshoot your iTunes installation:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    Jeremy

  • Getting message "we are unable to complete your activation at this time" when trying to update iphone 3gs to ios5

    After downlaoding ios5 and installing I get the message "we are unable to complete your activation at this time" when trying to update iphone 3gs to ios5 using itunes. Can anyone help?

    Hi David,
    any luck later?
    I'm experiencing the same issue and I see that you're also posting from China. Not sure is location-related but if you managed to activate you iPhone: how did you do it? Just keep on trying?
    I'm a bit fed up of trying. It's already two full days...
    Thanks, ciao.
    Stefano, Shanghai

  • When trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?

    when trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?

    If you dont have none option then you must own itunes some money. So you have to enter the payment like a itunes giftcard. you can contact itunes by email by going to expresslane.apple.com

  • I am trying to update iTunes and keep receiving the message "The folder path "My Music" contains an invalid character

    I am trying to update iTunes and keep receiving the message "The folder path "My Music" contains an invalid character.
    The folder where everything is stored isnt even called My Music, it is just called Music.
    I gave up on trying to update my itunes and removed it and am trying to re-download but receive the same message. Now I have no itunes on my computer at all.
    Short or wiping my computer and starting again I have no ideas left.
    Please help!

    That message isn't referring to the location of the music, it's referring to the location of the iTunes programme.
    So the message is either referring to the download location or the folder it is trying to install the programme in. I think (I wouldn't put money on this) that invalid characters will be things such as * ^ % and so on. When you get the message, look for the location that your computer is trying to use. Are there any strange characters in the "file path" that your computer is using?

  • Trying to update iPhone to 6.1 and the message says to first transfer my purchased itunes to the computer. how do I do that?

    trying to update iPhone operating system on our Mac. I think iPhone is on 4.2 or so. Verizon store mgr tried and said he could not do it on his limited computer. He said to update using iTunes at home. I keep getting an error msg box. The update cannot be completed. At beginning of process, we get a box that instructs us to transfer iTunes purchases to computer before doing the update. Not sure how to transfer. Any guidance?

    In the iTunes menu at the top File > Transfer Purchases

  • I tried to update itunes but keep getting the message download corupted

    I tried to update itunes but keep getting the message download corupted.  Try later to download the update.  I have tried 5 times.  I looked for the corupted download to delete but could not find it. What is the best way to proceed?

    I'd try updating using a .dmg installer downloaded from the Apple Website:
    http://www.apple.com/itunes/download/

  • TS3694 Does anyone know what error message 6 means?   No detailed explanation of 6 on this page.  Got that msg when trying to update iPhone (4S) OS software.

    Does anyone know what error message 6 means?   No detailed explanation of 6 on this page.  Got that msg when trying to update iPhone (4S) OS software.

    http://support.apple.com/kb/ts3694#error6
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, 9006
    Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • Trying to update iphone to 5.0 and after going through the entire download, I get the message that "the Network Connection timed out".  Check my network settings.  Help!

    Trying to update iphone to 5.0 and after going through the entire download, I get the message that "the Network Connection timed out".  Check my network settings.  Help!

    I have been having this problem for many many months. I switched off my firewall and windows firewall and i am still having the same problems.
    Apple store were not helpful in anyway and im at my wits end :-(
    Any help welcome

  • HT201210 I am trying to update iphone 4 from ISO 5.1.1 to ISO 6.0.1

    I am trying to update iphone 4 from iSO 5.1.1 to iSO 6.0.1.  The phone says it needs a software update, but when it's almost finished downloading it says Update failed.  I am connected to Wi-Fi.  Any suggestions?

    Are you updating over the air or using iTunes on your computer? If you're doing it over the air, use iTunes instead. It's a little more reliable as far as the download goes.
    If you're doing it via iTunes, disable your antivirus and firewall software. It can interfere with the update.

  • HT201210 trying to update my iPhone 4 to latest 5x ios and getting a "cannot update due to firmware not compatible

    Trying to update iPhone 4 to the latest iOS 5, the error "cannot update due to incompatible firmware" prevents install. Any idea on where to find firmware update or resolve?

    The correct way to upgrade the firmware is to first assure that you have the latest version of iTunes, then connect the phone to your computer. Click on the name of the phone in iTunes, then "Check for Updates" on the iPhone Summary screen. It should tell you there is a new version, and ask if you want to upgrade to it. If you are using any other method, or you downloaded a firmware file from a web site, you are asking for trouble.
    The only thing you might want to do is to delete any .ipsw files on your computer before doing the above, in the unlikely event that the update file was corrupted during download.

  • While trying to update iphone softwear in itunes, why do i get the error the netowork connection timed out

    while trying to update iphone softwear in itunes, why do I keep getting the message that the network connection timed out?

    i had this problem and had to disable a few things on kaspersky, file anti virus and firewall. To feel safer do this just before the update has finished and you'll be protected while its downloading

  • I am trying to update itunes but keep getting 'The feature you are trying to use is on a network resource that is unavailable - Click OK to try again, or enter an alternate path folder containing the installation package 'itunes64msi' in the box below'. ,

    I am trying to update itunes but keep getting 'The feature you are trying to use is on a network resource that is unavailable - Click OK to try again, or enter an alternate path folder containing the installation package 'itunes64msi' in the box below'.
    I am unable to install and also i cannot uninstall itunes, can anyone HELP PLEASSSSSSEEEEEE!!

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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