HT201210 Unable to sync my phone to my iTunes on my computer.  Also receive this error message when trying to reload my ipod or iphone.  #42404

Have been unable to use my ipod, so tried to sync my iphone to use for audio books and music.  Now it won't sync my iphone either and I get this error message which isn't one of the ones listed in help #-42404
debrah012946

Hi debrah012946,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots. 
iTunes: "Error 42408" or "Error 42404"
http://support.apple.com/kb/TS3258?viewlocale=en_US
Cheers,
- Judy

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