HT201250 i am using for first time the time machine and an external hard drive because I want to erase my macbook and start from zero files. do i keep my files in the portable hard disk when I connect it again with the macbook or the time machine will era

i am using for first time the time machine and an external hard drive because I want to erase my macbook and start from zero files. Am i keeping my files in the portable hard disk when I will connect it again with the macbook or the time machine will erase all?
I would like to know if after I erase all my data, empy hard drive inside the macbook, the time machine will erase all my files that I have saved in my "WD "My passport" external hard drive

Welcome to Apple Support Communities
Time Machine has to erase the external disk in order to make backups. Before setting Time Machine up, copy the files of your external disk to the hard disk of the Mac in order not to lose them, and then, set up Time Machine. The first backup will start automatically.
If you want more information about Time Machine, read the Pondini's site > http://pondini.org

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How can i save my individual playlist on itunes on my external hard drive because i want to buy a laptop and install itunes and move all my music and playlist thats on my desktop to my laptop and almost all my music is from a bunch of cd's i own

how can i save my individual playlist on itunes on my external hard drive because i want to buy a laptop and install itunes and move all my music and playlist thats on my desktop to my laptop and almost all of my music is from a bunch of cds i own

Hello ryane84
The easiest and most efficient way to copy your music is to follow the steps under the External drive section. Make sure that you have organized the iTunes library first before you copy it over. Then put the copied iTunes folder in the same Music folder on your computer.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Regards,
-Norm G.

My computer didn't reconize my ipod, it tell me I hav conect with another biblio,but I never put it in another computer.How I can't lose all the game on my ipod because itune want to erase my ipod and sync.What I can save the game in my Ipod to computer

My computer didn't reconize my ipod, It tell me I have syncr with a another biblio, but I nerver put it in another computer. How I can't lose all the game on my ipod because itune want to erase my ipod and sync, What I can do tosave

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I have a WD 2 tb hard drive that I want to use to back up my Mac Pro quad core. How do I create a back up startup disk? Also, when I used Time macine, it only backed up users and not the system or library folders. Ideas?

Welcome to Apple Support Communities
Time Machine should be enough to make a backup of your files. Also, it should back up all folders, so open System Preferences > Time Machine > Options, and make sure that there are no folders included in the excluded items list.
If you want to create a bootable clone of your hard drive, you need to use an app like Carbon Copy Cloner or the Disk Utility's Restore feature > http://pondini.org/OSX/DU7.html

HT5052 i am struggling to download new software update for ipad 2 using itune: The problem is that im getting an error saying time out!!! and when i start downloading again it starts from zero!!

The problem is that im getting an error saying time out!!! and when i start downloading again it starts from zero!!

Their alternative option is for you to bring it into the store
You could google and look for some download helpers (presuming they still exist, haven't used them in years) but they're freeware or adware that caches your download to help you recover from timeouts.
the timeout is possibly caused by your ISP, if they regularly cycle routers or the such it 'burps' your connection causeing it to cut out.
You might try taking your laptop to your local library which may have wifi. Or, as the others have suggested, a friend's house with cable internet.

I was given the wrong macbook when I gave mine in for repair. I want to complain. Also, they wiped ALL my data off the hard drive. I want to complain to someone in authority. How?

I am extremely disappointed and angry with Apple service. I am a writer and booked three weeks in Spain so that I could finish my book. On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz. Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day. I have since learned she should not have deleted my data without even running a diagnostic. She told me she was going to 'restore' the drive. I took this to mean she was going to restore my work. But no! She erased the lot.
I complained and eventually was put in touch with a supervisor, who I was told had authority to resolve the issue. She said she would get the shop to phone me. That was ten days ago and I'm still waiting.
Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the hard drive on this laptop is still faulty. I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work. This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it.
This is an appalling service I have encountered from Apple, and I am not going to ignore it. I have contacted the young chap whose laptop I was erroneously given, and the repair of which I paid for! (although I did eventually get a refund), to ask him if he had been given mine as well. He said he had been completely unaware that his laptop had been given to me and he is furious as he had loads of "sensitive material" on it." I have no idea in whose hands my laptop has been either, or indeed what damage it sustained while it was supposed to be in for repair.

Contact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing!

I recently had the genius bar change my imac hard drive because it crashed. For some reason Time Machine didn't back up some of my important files. Can I get my damaged hard drive back from the genius bar to see if I can access that info?

I recently had the genius bar change my imac hard drive because it crashed. For some reason Time Machine didn't back up some of my important files. Can I get my damaged hard drive back from the genius bar to see if I can access that info?

Unfortunately, that drive is long gone, probably back to the mfr. Drives are not returned when they are exchanged. You can go by and ask them, but the chances are slim to none.

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Hi there,
I was using MacPro with older snow leopard just now i install OS X LION,before install i backup all deta to time machines about 70GB,now when i connect i dont know how can backup the old deta to OS X LION,but it just backup the recent deta to time machine,pls guide me how i can backup my old deta to my computer??
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Thanks.

>Step 1. Backup existing data using time machine.
Time Machine is nice, but you have very little in terms of ability to verify that your data is all backed up. I find Time Machine is better for the occasional recovery of previously written data at specific times. A good backup solution that survives an erase and install (there is no clean install in Mac OS X), is a clone, and preferably TWO clones. See my FAQ*:
http://www.macmaps.com/backup.html
Time Machine can work as good as a clone, and in fact I once had to rely on it because my hard drive died. Thankfully it did recover everything. But I had my clone just in case it didn't work. Now I feel more comfortable since clones allow you to boot themselves, and thus prove all the important system information got saved, and not just the user data.
Clones are also easier to import with the migration assistant.

Just set up iTunes for windows but when I try to sync my iPhone to this it says I have another iTunes library on my power book. It than asks if I want to erase this iPhone and sync with this iTunes library. I used the same library on the windows is blank

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Read here.
https://discussions.apple.com/message/18565125#18565125

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Start with B5/6 in the 1st linked article.
Time Machine Troubleshooting
Time Machine Troubleshooting Problems

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many thanks Carl.

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Try starting up with Snow Leopard DVD inserted and C depress. That should get you booted from the DVD. Then start Disk Utitlity from DVD and erase the disk then you should be able to install Snow Leopard.
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Allan

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Assuming there is no hardware problem try reinstalling Yosemite. If this does not work then take it back to the Apple Store.
Reinstalling OS X Without Erasing the Drive
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Reinstalling OS X Without Erasing the Drive
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Reinstall OS X: Select Reinstall OS X and click on the Continue button.
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Also see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

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I have a new MAcBook Air and my photos don't fit on the internal hard drive. I want to store my photos on an external hard drive which I will connect to my Air when using Iphoto. How do I set an external hard drive as the default drive in Iphoto?

Make sure the drive is formatted Mac OS Extended (Journaled)
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4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Regards
TD

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In Finder's Menu, select Go menu>Go to Folder, and go to "/volumes". (no quotes)
Volumes is where an alias to your hard drive ("/" at boot) is placed at startup, and where all the "mount points" for auxiliary drives are created for you to access them. This folder is normally hidden from view.
Drives with an extra 1 on the end have a side-effect of mounting a drive with the same name as the system already think exists. Try trashing the duplicates with a 1 or 2 if there are no real files in them, and reboot.
If it does contain data...
http://support.apple.com/kb/TS2474

When using my iMac the screen turned blue and so I turned the compute off. When I turn on again power does get to the computer but there are no chimes and the screen remains black. Any advise please. David

When using my iMac the screen turned blue and so I turned the compute off. When I turn on again power does get to the computer but there are no chimes and the screen remains black. Any advise please. David

Hello DJJOC,
Thanks for using Apple Support Communities.
To start troubleshooting this issue where your iMac's screen will not illuminate, please reset your SMC by following the information outlined below.
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Note: For Intel-based Xserve computers that are not responding, you can shut down locally, or by using remote commands, or by pressing and holding the power button for five seconds.
Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
Take care,
Alex H.

HT201250 i am using for first time the time machine and an external hard drive because I want to erase my macbook and start from zero files. do i keep my files in the portable hard disk when I connect it again with the macbook or the time machine will era

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