HT201263 Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004). Please help me out. My ipod is locked for one hour
Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004). Please help me out. My ipod is locked for one hour now.
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.
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i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now
Hello there, BundyA.
Error 3 is usually associated to security software settings. The following Knowledge Base article provides some great information and links for troubleshooting the issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
This section should prove useful:
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Hi everybody !
AT&T company is unlocked (factory)my iphone4 before 3 days ago so i want to restore to unlock iphone 4 with itunes but it is not restore.
How can I fix this type of error in iphone 4?- "The iphone could not be restored. An unknown error occurred (3194) "
please help me in nepali language(if posible) or english. thank you.http://support.apple.com/kb/TS3694#error3194
This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue. -
he download was completed the laptop was extracting the software and at the end of the loading line it writes an unknown error occurred (3194) please help me thank you
3194 = https://discussions.apple.com/message/18851577#18851577
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when i sync my ringtone to my phone, it pop up a message" unknown error occurred -54", please help me!! thank you!!!
http://www.lmgtfy.com/?q=The+iPhone+couldn%27t+be+restored.+An+unknown+error+occ urred+(12)
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itunes could not connect to the iphone an unknown error occurred 0xE8000003 please help me with this error any one have idea ?
http://support.apple.com/kb/ts3221
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I have tried to restore my i phone via itunes after doing the update and it keeps giving unknown error occurred (3194) please help
Hello Sam-marchesi,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error3194
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Best of luck,
Mario -
Strange Error on Sync. "An unknown error occurred (-4)" Please Help.
Has anyone else gotten this error from iTunes when they plug in their iPod Video?
"The iPod "NameOfTheiPod" cannot be updated. An unknown error occurred (-4)."
I get this everytime I try and sync my iPod Video (60GB). I've tried reinstalling iTunes, reseting and restoring the unit, changing USB ports, etc.
Thanks,
BillI would suggest following this article :
http://docs.info.apple.com/article.html?artnum=301267
It would seem to relate to your ipod more closely than any other document I have seen.
Let me know,
Matthew -
Itunes error -9808, an unknown error occured. Please Help!!!
I am trying to purchase music on itunes store and every time i try to log in I get the above message. I have followed all the apple and microsoft suggestions for remedies, I have removed and reinstalled itunes, I have laboriously connected and installed itunes on an old desktop which can access the itunes store fine (same antivirus on desktop as laptop), so its not my router causing problems. Firewall is set to allow access, and even when turned off makes no difference. THe following is the details of the networking diagnostic on itunes
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
FUJITSU SIEMENS LIFEBOOK S7010
iTunes 7.4.2.4
Current user is an administrator.
Network Adapter Information
Adapter Name: {BFEC084F-2B13-4637-AE39-65153550F52C}
Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Sep 27 14:44:07 2007
Lease Expires: Fri Sep 28 14:44:07 2007
DNS Servers: 192.168.1.1
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
I have searched all the posts I can find on this issue but no advice seems to help! Any bright spark out there who can try and shed light on the problem>
Please>
Message was edited by: glennvetSorry it did not save all of my message. Here is the full one
Hi,
I am NOT a computer boff at all, but this issue has bugged me for 2 days. I have just resolved it by the following:-
1 Start Internet Explorer.
2 On the Tools menu, click Internet Options.
3 Click the Advanced tab. In the Security section, make sure that the Check for server certificate revocation check box is cleared, and that the Use SSL 2.0 and the Use SSL 3.0 check boxes are selected.
Click OK.
I had just reinstalled MSN Messenger could not sign in. Following their troubleshooting advice I completed the above actions and it resolved the issue.
I then tried Itunes again and it worked !! I have also downloaded a track and it plays fine!!
I don't know how or why it worked, but it did for me !!
I hope this helps -
help me...
Hi ashraf_8900,
Welcome to the Apple Support Communities!
I know that it can be frustrating when you cannot open iTunes or sign in with your Apple ID. There may be a few different troubleshooting steps I would recommend. I would first recommend that you completely uninstall iTunes and all of its related components in the correct order, however. Please use the attached article for information and instructions on removing iTunes from your computer. Once removed as described in the steps below, please install fresh and test. If the issue continues, please let me know.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
Steps
Remove iTunes and related components from the Control Panel.Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.
Happy holidays,
Joe -
HT201210 iPhone could not be updated An unknown error occurred (3004)
iPhone could not be updated An unknown error occurred (3004)
plz help me how to fix itPlease see the More Like This section on the right.
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TS3694 I am unable to restore my iPad. Unknown Error occurred (3004)
I am unableto restore my mini ipad. The message "The iPad, "iPad" could not be restored. An unknown error occured (3004)
Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
Test restoring while connected to a known-good network.
Error 3004: If you're using a Mac, you may be able to resolve an error 3004 by quitting iTunes and using the following command in the command line: dscacheutil -flushcache. -
During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004 again. Latest iTunes and OS updates. I cant use the phone now. I did restart the destop,unplug the usb,...etc. Same iTune logo ,arrow and USB on the screen.THANK YOU SO MUCH,...!
Perhaps the information in this Apple support article will help:
http://support.apple.com/kb/TS3694#error3004
Regards.
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