HT201263 i have gone through all the steps above and the connect to itunes symblo never went away, it finished downloading and im still logged out im not sure if i recovered it or not. Please help.

i changed my ipod lock screen password and the locked my device (ipod touch 4th generation) and i tried to get back into my ipod to check a message and i had my password wrong i tried as many variations as i could think and it wouldnt accpet any of them. i contacted apple support and went through what i though was the recovery process to recover my ipod and set it back to factory mode and get back to everything and itunes said i was downloading something that i assumed was recovery mode. so now i turned my ipod back on and it still has the password on it and has not reset anything i do not know what i did wrong please help me.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

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TS1538 I have gone through all troubleshooting steps and can't find a solution. My iPhone is no longer showing up in iTunes. Can anyone help?

I have gone through all of the troubleshooting steps and still do not see my iPhone 4 (6.1.3) when I connect with USB to iTunes. Can anyone help?

I'd try removing and then re-installing iTunes. An uninstall will not remove your music etc. That should re-install the usb drivers etc. I don't think you can separately delete and install the drivers.

HT3529 Can't activate I messaging on my iPad. I have gone through all the steps but can only receive can't send. Can anyone help please

Can't activate I messaging on my iPad. I have gone through all the steps but can only receive can't send. Can anyone help please

Hi sambanyc,
What version of Adobe Reader have you installed on your Mac?
Please try installing on a different Admin user account and check if that makes a difference.
Regards,
Rave

My itunes won't recognize my ipod touch. I have gone through all the steps 2 times and still nothing., My itunes won't recognize my ipod touch. I have gone through all the steps 2 times and still nothing.

My itunes won't recoginiz my ipod touch. I have gone through all the troubleshooting steps 2 and still have the problem.

Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem

My ringer is no longer working for text and email notifications. Only working for phone calls. I have gone through all the settings to see where something is off. Not finding anything. I have tried changing the tone and it just vibrates on everything.

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I am a new ipod touch user; have gone through all the dowload/install stuff, plugged the device into my computer but ipod screen still shows plug in to tunes. I am totally computer useless - how can I get my ipod to work, please? Charles Jones.

I am a new ipod touch user; have gone through all the dowload/install stuff, plugged the device into my computer but ipod screen still shows plug in to tunes. I am totally computer useless - how can I get my ipod to work, please? Charles Jones.

You did install the latest iTunes (10.5) right? If the problem was that iTunes does not see the iPod try:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

My ipod touch version 4.2.1 is not recognized by Windows 7 after upgrading i tunes to 11.2. I have gone through all the trouble shooting suggestions twice

My ipod touch version 4.2.1 is not recognized by Windows 7 after upgrading i tunes to 11.2. I have gone through all the trouble shooting suggestions twice

Did it work with previous ii.x version?
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar
Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem

TS1538 help, my ipad is not being recognized in itunes and I have gone through all the troubleshooitng above with no success.

I need to update my ipad and I have not synced in quite some time. When I attempted to sync it does not appear in itunes. I have gone through all the suggestions posted on your website and still have no luck

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: “Not enough free space” alert when trying to sync
http://support.apple.com/kb/ts1503
You may need to delete iTunes on your computer and then reinstall.
How To Completely Uninstall and Remove All Traces of iTunes
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
 Cheers, Tom
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: “Not enough free space” alert when trying to sync
http://support.apple.com/kb/ts1503
You may need to delete iTunes on your computer and then reinstall.
How To Completely Uninstall and Remove All Traces of iTunes
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
 Cheers, Tom

TS3989 the uploading and downloading of photos in photostream is not working, it used to work. have gone through all the setups. checked that everything is on. using windows7 pc. any ideas ??

photostram has stopped working between iphone and pc, uploading and downloading. I have gone through all the setups, made sure everthing is on but still no luck. Any ideas??

Frank-
Thanks for the suggestion -- I hadn't tried that but just did and it still doesn't seem to work. Would the binding cache AttrDefs separately from results?

HT204406 i am still unable to play or download a song that is already matched on my imac. i have gone through all of the recommended checks, author/reauthorized, turned match on/off, etc... but still asks to locate song as it cant even though its already

i am still unable to play or download a song that is already matched on my imac. i have gone through all of the recommended checks, author/reauthorized, turned match on/off, etc... but still asks me to locate the song, even though its already matched. granted, the file is missing on my mac, but having been matched previously, why cannot i access it to play and/or download?

i am still unable to play or download a song that is already matched on my imac. i have gone through all of the recommended checks, author/reauthorized, turned match on/off, etc... but still asks me to locate the song, even though its already matched. granted, the file is missing on my mac, but having been matched previously, why cannot i access it to play and/or download?

I have an iPhone 5. It says I have 537 songs on it but every song shows the cloud icon. I have gone through every suggested step I've googled and deleted songs but settings still shows them. When it's plugged into my mac itunes shows it only has 42 songs.

I have an iPhone 5. It says I have 537 songs on it but every song shows the cloud icon. I have gone through every suggested step I've googled and deleted songs but settings still shows them. When it's plugged into my mac itunes shows it only has 42 songs.

Hi ellafromva,
From your description, it sounds like you may have iTunes Match activated; you may find the following article helpful:
Apple Support: iTunes Match on iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5637
Regards,
- Brenden

HT1212 My sons old iPad 1 is rarely used, but, when i charged it up the message was "iPad is disabled try again in 22,824,852 minutes" sorry but thats a bit of a wait! I have gone through all the various reset methods but can't get around the disabled s

Hello,
My sons old iPad 1 is rarely used, but, when i charged it up the message was; "iPad is disabled try again in 22,824,852 minutes" sorry but thats a bit of a wait!
I have gone through all the various reset methods but can't get around the disabled status??
Can't see another way to reset it.
Could it be for the bin.
Only wanted to give the youngest daughter the iPad to take to school.
Hope someone can help
Thanks
Jonny Burns.

Is this how you do it?
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad

I cannot get my Iphone 4S to appear in Itunes and have gone through all troubleshooting guides

I have gone through all the troubleshooting guides, ensured its 64 bit version I have downloaded, the PC is recognising the phone but Itunes will not

I will assum that you are using the latest version of iTunes 11. Do you even see the devices heading in the sidebar or do you even see the sidebar? If not, go to View>Show Sidebar from the iTunes menu so that it is visible.
If you have done all of that and the iPad still doesn't show up.....
iOS: Device not recognized in iTunes for Mac OS X - Support - Apple
Not knowing if you are using WiFi or cable syncing, you can simply try, quitting iTunes, reboot the Mac and restart the iPad and see if that helps.

I have written a book with the ibooks application and I have gone through all the steps of publishing it to the itunes book store, but how can I be sure it went through? I got the big green check and it says it was uploaded, but what do I do now? How do

I have written a book with the ibooks application and I have gone through the process of publishing it through itunes to the itunes book store. Everything seems to work and i get to the end of the process and get a big green check. However, what now? How do I check to see if it actually got through to the book store or not?
Thanks.

Hi khicks48,
Welcome to the Support Communities!
The article below will explains the publishing process for the iBookstore:
Apple - iTunes - Partner Programs - Book Publishers
I hope this information helps ....
Have a great day!
- Judy

HT201272 I cannot view a movie I rented on iTunes. I have gone through all the troubleshooting and have reset my computer with no luck. My account had been debited and when I go to the movie's site, the price for the rental had increased. Help please!

I recently downloaded "Inequalirt For All," a movie by Robert Reich. I loaded $20 onto my iTunes account and there was a special where I could rent the movie for $0.99. I rented the movie but have not been able to download and play it. The error message says that there was a problem with my download even though it charged my account. I have gone through the troubleshooting steps and have reset my computer. The rental does not show up on my iPad or iPhone either. I would like to watch this movie! Please help! Thank you!

Hello Yazan1,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Best of luck,
Mario

HT201263 i have gone through all the steps above and the connect to itunes symblo never went away, it finished downloading and im still logged out im not sure if i recovered it or not. Please help.

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