HT201263 i have just purchased a used iphone 4 but i cant connect to itunes as it is already linked to an account. how do i remove the linked account

i have just purchased a used iphone 4 but am unable to activate as it is still linked to the previous owners i tunes account. how can i erase so i can strat using the phone

If this is what you're talking about: http://support.apple.com/kb/PH13695
Then you get the previous/original owner to unlock it or you get your money back ASAP.

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I have just purchased a 5S iphone, when I tried to sync with my Imac it comes up with "...requires iTunes version 11.1 or later.." my iTunes version is 10.6.3, I rechecked software updates but says there is no updates required. help

I have just purchased a 5S iphone, when I tried to sync with my Imac it comes up with "...requires iTunes version 11.1 or later.." my iTunes version is 10.6.3, I rechecked software updates but says there is no updates required??? I checked when last auto update was done which was 01/07/12 I also tried downloading from web iTunes version 11.1.5 but it wont load because I don't have min version 10.6.8. What can I do to sort this out? Note: I am a not computer savy so be easy on me.

If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing!

I have recently purchased a used iPhone 4, when i plugged it into my pc a skull came up instead of the apple icon. My pc does not recognise the iPhone, I have tried everything that I can think of. Has anybody any ideas on how I can fix this?

I have recently purchased a used iPhone 4, when I pulg it into my pc a skull icon appears instead of the apple. The pc also does not recognise the iPhone. The phone was originally purchased in March of this year, so it is under 12 months old. Has anybody encountered this problem and or know how I can fix the phone? Thanks

You have apparently purchased a jailbroken phone. You can try to get it into recovery mode, then restore as new, but no guarantee it will work.
http://support.apple.com/kb/ht1808

I have just purchased a new iphone 5, just wanted to know that what is the best way to insure my iphone

i have just purchased a new iphone 5, just wanted to know that what is the best way to insure my iphone

Contact yor carrier. Your carrier may have some Mobile Insurance that you pay a certain amount per month to insure your device. Most carriers require you have the device less than 30 days in order to insure it. If your carrier is AT&T, AT&T has mobile insurance for only $6.99 per month. AT&T has open enrollment for their mobile insurance now. So anyone has an AT&T line can get insurance coverage for their device.

I have just purchased a used MacBook Pro. Should I use a virus protection program on this computer? I can get Norton for free through my cable provider. Thanks, funkro

I have just purchased a used MacBook Pro. Should I use a virus protection program on this computer? I can get Norton for free through my cable provider. Thanks, funkro

See my Mac Malware Guide.
This issue is more complex than some of the responses you have gotten are indicating. You definitely should avoid Norton, but there actually IS malware out there, and all anti-virus software is NOT "snake oil." Don't listen to anyone who tells you otherwise, as they don't know what they're talking about.
Although you should be able to do without anti-virus software just fine, there are some perfectly good reasons to install it and some good anti-virus apps to use if you decide to do so. Further, even if you do avoid anti-virus software, you need to understand what the threats are so you don't end up thinking you're totally safe and do something you shouldn't.

I have just purchased a used 3gs and the previous owner hadnt reset it.

I have just purchased a used 3gs and the previous owner hadnt reset it.
So i did the reset and left it over night as this can take a few hours.
This morning 10 hours later there is stillthe cirlcle going round in the centre of the screen.
There is no sim card in the phone.
What do i do now? please help?

To make this phone truly yours, do a Restore as New...
See this Support Article on Restoring your phone...
http://support.apple.com/kb/HT1414

I have just purchased a new iphone 4 from apple and they advised that it was sim free however, when I put my 3 sim in it says invalid sim, apple aren't helping any suggestions??

I have just purchased a new iphone 4 from Apple which they advised was sim free however, when I fitted my 3 sim it advises invalid sim, any ideas whats wrong, Apple not being very helpful???

Yes Iphone 4 in UK. What is the pop up message if phone blocked? Are iphones provided by Apple direct sim free?

I have just purchased a Canon 7d Mk2 but the raw files will not open in Cs5 and downloads of Adobe Camera Raw 8.7 will not install. What can I do?

I have just purchased a Canon 7d Mk2 but the raw files will not open in Cs5 and downloads of Adobe Camera Raw 8.7 will not install. What can I do?

Alternatively, install & use RawTherapee instead to develop your raw files instead (free and open source).
http://rawtherapee.com/

TS4268 I have just had a new iphone 5c but i can't get imessage or facetime to work on my new phone, help please!

I have just had a new iphone 5c but i can't get imessage or facetime to work on my new phone, help please!

what have you done so far to troubleshoot?
what carrier are you using? in what country are you?
Can your phone send & receive a text message?
Do you have cellular service where you are right now?

I have just purchased a book on iBooks but it was the wrong book. How can I get a refund?

I have just purchased a book on iBooks but it was the wrong book. How can I get a refund?

Try using the Report a Problem link on your Receipt.

I Just purchased a used MacBook Air but it has no OS, how can I re-load the OS?

I Just purchased a used MacBook Air but it has no OS, how can I re-load the OS?

It depends on which operating system was on it when it was released. Older MBAs need disks or a special thumb drive to boot for OS recovery.
Let’s assume it is new enough that it has a recovery partition built in. You can try this and see if it works and if it doesn’t work then it is old enough to need he aforementioned recovery media.
It is simple. First you format the system disk and then you install OS X.
You will need to be in an area with a good wireless Internet signal.
Boot in Recovery Mode:
Power it on and when you hear the bong hold down the Command and R keys simultaneously.
Format the system disk:
> Disk Utility
> Select your system drive.
> Partition
> Partition Layout: 1 Partiton
> Options...
> GUID Partition Table
> OK
> Name: Macintosh HD
> Format: Mac OS Extended (journaled)
> Apply
> Disk Utility > Quit Disk Utility
Install OS X:
> Click on Install OS X and follow the instructions.

I have just purchased Photoshop Elementar in Swedish, but can not open the program.

I have just purchases Photoshop Elementar in Swedish, but can not open the program. Why?

what file(s) (name and extension) did you download?
what are you clicking to start installation?
what do you see after clicking?

HT1351 I have just purchased an ipod classic 160GB and decided to sync my itunes music and videos that I purchased via itunes. All the music sunk but it didnt sync my videos. It said that they were in the wrong format. What to do??

I have just purchased an ipod classic 160GB and decided to sync my itunes music and videos that I purchased via itunes. All the music sunk but it didnt sync my videos. It said that they were in the wrong format. What to do?? I would have thought if I bought the films from itunes it would be compatible with an ipod classic?? How do you change the video format?

My mistake, it was nothing to do with format. It woldn't sync because my movies were HD. HD movies won't sync to an iopd classic 160 GB but when you purchase a HD movie, itunes gives you a SD vervsion of the movie which is compatible with the ipod. Just needed to go to store, click movies, click purchased and untick the HD box and there you have the SD versions. Download the SD versions and then sync your ipod and bobs you uncle, movies are on the ipod

I have just got a replacement iphone 5 but I can't restore my old backup that is ios7 because the replacement is ios6 I have changed my UDID on the developer site but still no luck any suggestions anyone?

I have just got a replacement iphone 5 but I can't restore my old backup that is ios7 because the replacement is ios6 I have changed my UDID on the developer site but still no luck any suggestions anyone?

You are in breach of your Developer agreement by posting in a Public forum

Howdy. I've just purchased a new iPhone 4, but my Mac's version of iTunes won't support it. I need to upgrade iTunes to the latest version. But, alas, when I downloaded it, my Mac won't support it. My Mac's details are; 10.4.11 Processor Dual 2 GHz PowerP

Howdy.
I've just purchased a new iPhone 4, but my Mac's version of iTunes won't support it. I need to upgrade iTunes to the latest version. But, alas, when I downloaded it, my Mac won't support it. My Mac's details are; 10.4.11 Processor Dual 2 GHz PowerPC G5. I need to get up to 10.5.
Can I download the higher operating system? If so where from? Or must I buy it from the shops?
Your help would be greatly appreciated.
Andy.

Mac OS X 10.5 Leopard installation system requirements
http://support.apple.com/kb/TA24950
Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
MB427Z/A Leopard 10.5.1 install DVD
MB576Z/A Leopard 10.5.4 install DVD
MB021Z/A Leopard 10.5.6 install DVD (single user)
MB022Z/A Leopard 10.5.6 install DVD (5-user family pack)
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
The DVD should look like this
Caution - Leopard does not support classic mode. So, if you currently open OS 9 apps in classic mode, you won't be able to do this if you upgrade to Leopard.
 Cheers, Tom

HT201263 i have just purchased a used iphone 4 but i cant connect to itunes as it is already linked to an account. how do i remove the linked account

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