HT201263 I just got my iPhone 4 yesterday, and I went through the very first steps you have to when first setting up your iPhone, and I finish and it says I have no service and i have to restore my device? But my phone has been stuck on the Apple logo?Why

My iPhone has been "frozen" for two hours now on the Apple logo, after me seeing a notification pop up and tell me I have to restore my device. And my device has been stuck since I started and does not seem to be making any progress besides vibratingf every three or so minutes. Why is this?

I'm having this EXACT same problem with my iPhone 4, and I have the same computer stats (I have a Samsung Series 7)

Similar Messages

  • HT201210 how long is this restore supposed to take? my phone has been stuck on the same screen for 15 minutes

    i plugged up my phone and it said i needed to restore it to factory settings so i did and now its stuck on a screen that shows i need to plug my phone up to itunes and restore it but my phone is already connected to itunes. ive tried resetting my phone and it just goes back to that screen and i have also tried to unplug and plug my phone back but it still keeps getting stuck at the 'preparing iphone for restore' bar thing at the top. how long is this process supposed to take? i was only trying to put one song on my phone and i had done it yesturday with no problem and the day before that. please help

    I had this issue also. My last restore took 2 hours, despite restores under 1.x taking something like 20 minutes.
    I don't think it's the videos/podcasts, as those don't show up until synchronizing after the restore anyway.
    I asked this same question a while ago, but no one responded. I'm not sure if its normal.

  • TS3694 I downloaded and installed the ios 6 software last night and now my phone has been stuck on the silver apple and loading place for hours. Please tell me how i can turn my phone back on as soon as possible!!

    Last night on my phone i insalled the neew software ios6 and this morning when i woke up and it has done was show the silver apple and the loading symbol thing. The loader hasnt moved from its position since its been on. I dont know what to do to get my phone to turn back on and i need it extremely bad. Please help me!

    Hello Elliiee,
    The steps detailed below can help stabilize your iPhone.
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Cheers,
    Allen

  • My iphone4 has been stuck on the connect to itunes logo for a few hours.I connect it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes.I'm afraid that if I restore it I will loose everything help

    My iphone4 has been stuck on the connect to itunes logo for a few hours. I connected it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes. I'm afraid that if I restore it I will loose everything help please!!

    AT this point whatever data you have on yoru phone is already gone since it is in recovery mode. 
    However you can restore from your backup, when your phone reboots from recovery.
    YOu do have a backup right?

  • HT4910 Hi, i have an iPad4 and for the last two days it has been stuck with the iCloud Backup pop up.  I cant click on OK or turn it off.  It has been connected to a wifi network and left locked and plugged in all day. Any one got any ideas please?

    Hi, i have an iPad4 and for the last two days it has been stuck with the iCloud Backup pop up.  I cant click on OK or turn it off.  It has been connected to a wifi network and left locked and plugged in all day. Any one got any ideas please?

    Reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.

  • HT201263 when i try to reset my ipod it stops at 10minutes and the ipod turns itself on and acts like ive done nothing to it, it has been stuck on the "connect to itunes screen" and it wont reset. why?

    when i try to reset my ipod it stops at 10minutes and the ipod turns itself on and acts like ive done nothing to it, it has been stuck on the "connect to itunes screen" and it wont reset. why?

    After you place the iPod in recovery mode using
    iOS: Unable to update or restore
    You have to then connect the iPod to your computer and restore via iTunes. Are you doing that?

  • HT5731 I have pre-bought an album for a March 25 release. But a single has been released from the album and i cant seem to download it, its says $0.99. Do i need to buy the single aswell? Shouldnt I have access to the song becasue i already pre-bought the

    I have pre-bought an album for a March 25 release. But a single has been released from the album and i cant seem to download it, its says $0.99. Do i need to buy the single aswell? Shouldnt I have access to the song becasue i already pre-bought the album?

    Hello, Edgarflo. 
    Thank you for visiting Apple Support Communities. 
    Here is some helpful information regarding preorder albums in iTunes.  I would recommend checking to see if you can download the single directly from the preorder album as some artists release a single that is separate from the album and will be a different purchase. 
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Cheers,
    Jason H. 

  • I tried to download IOS 7.1.2 but my phone has been frozen on a screen with an apple and a bar that hasn't progressed for 11 hours

    I tried to download IOS 7.1.2 but my phone has been frozen on a screen with an apple and a bar that hasn't progressed for 11 hours I have an Iphone 5S

    Hold down the home button and the power button for about 25 seconds or until you see the apple logo. Thats a hard reset and it should restart the phone and bring it back to the slide to unlock.

  • My macbook has Itunes and I am trying to download some songs that I bought on my Ipad onto the macbook. It has worked in the past, but one song has been downloading for the last day. No more will download it seems stuck downloading.

    My macbook has Itunes and I am trying to download some songs that I bought on my Ipad onto the macbook. It has worked in the past, but one song has been downloading for the last day. No more will download it seems stuck downloading. I don't need the song. But I want the others to download.

    Hi there,
    You may find the information in the articles below helpful.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    -Griff W. 

  • HT201365 Does find my phone have a history that shows where your phone has been like in the last 24-72 hours?

    Does find my phone have a history that shows where your phone has been like in the last 24-72 hours?

    All you may infer is the device hasn't been turned on where it can connect to Wi-Fi.
    The phone may be jailbroken if there is no lock passcode to prevent access. However, the phone can be completely erased and restored as new. In this case you will have no ability to locate it or prevent it from being jailbroken.
    What To Do If Your iDevice Is Lost Or Stolen
    If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

  • HT1414 I am unable to restore my device as my ipad has been disabled.

    I am unable to restore my device as my ipad has been disabled. This was caused by enetering the incorrect security code too many times. However, i know that security code entered was in fact correct so do not understand why it would not unlock.

    No i actually locked my screen straight away after creating the code just to test it. That's what makes it so frustrating is that there is no way the code i entered was wrong. I ended up trying 0000 incase their was a sort of default code but nothing. When setting up the code you have to enter it twice to make sure you don't make an error, so i know i have been entering the right code.

  • HT6114 My iMac seems to have frozen during the update- how long should I expect the update to take? The 'installing software update' bar is still showing itself working but has been stuck in the same position for over an hour.

    My iMac seems to have frozen during the update- how long should I expect the update to take? The 'installing software update' bar is still showing itself working but has been stuck in the same position for over an hour. Any thoughts?

    Update2: There is something very wrong with wireless on mountain lion recovery. I don't know what the problem is, but this link may explain:
    http://osxdaily.com/2012/08/10/os-x-mountain-lion-10-8-1-beta-released-for-dev-t esting-may-include-wi-fi-fix/
    Wireless recovery would start out with over 25 hours estimated and kept on failing. It turns out to be a two step process of downloading a few Mbytes then a 4Gbyte .dmg file, but I couldn't even download the Mbyte file. I bought the thunderbolt to gigabit ethernet adapter, plugged it in, restarted recovery and download of a little more than 4Gbytes took less than an hour. My limiting factor was probably comcast home internet rate of 12Mbps. The wi-fi wireless connection should be able to do over 100Mbps, so wireless shouldn't be much slower than wired, except wi-fi wireless is broken. Now that ML is installed and updated, wi-fi seems fine now, as I am using it right now, but I haven't tried downloading a big file yet.
    Don't use wi-fi wireless for Mountain Lion recovery.

  • HT5262 hello i have a ipod 2g and it has been stuck on the connect to itunes for 3 days straight now what should i do

    I need help on my ipod touch 2g it has been frozen the last two days it froze on the connect to itunes logo

    Try a restart (I've had to do this myself, yesterday).
    If that doesn't work, try connecting it to iTunes (as it suggests).
    If that doesn't work, you could try waiting for the battery to drain and then the iPod will turn off. Then put it on charge as see if that sorts it out. (It should).

  • Went to update my software for my ipad 2 and it has been stuck on the conncet to itunes screen for hours. Can anyone help?

    I went to update my software for my iPad 2 and my ipad has been frozen for hours on the connect to itunes screen. I unplugged it and tried to recover it but it doesn't work. When I connect it back to my computer it says ITunes has detected an ipad in recovery mode. You must restore this ipad before it can be used with itunes.
    Can anyone out there help?

    kokodeelish wrote:
    When I connect it back to my computer it says ITunes has detected an ipad in recovery mode. You must restore this ipad before it can be used with itunes.
    If this message appears - did you try to restore it with iTunes?

  • I was updating my phone to iOs 6 and an error occured on my computer. My phone has been frozen on the apple logo with the loading bar right below it. I cannot restart my phone because my power button doesn't work. HELP!!

    After the error occured, my phone was stuck on the apple logo with the loading bar below it. I cannot restart it because my power button is broken, and it will not be recognized on my iTunes. Any help how i can get my phone off or back to working again?! HELP PLEASE!!!

    Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...
    Be sure to make an appointment first...

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