HT201263 my iPod touch (4th generation) will not turn on completely nor will it sync. When I turn it on I get the Apple screen,then navy blue,then white/gray,then black, then Apple again and the loop continues. I tried restarting & resetting. What is goin

I've gone through the trouble-shooting info and can't get the iPod to do anything but run this continual loop.  It won't even turn off properly.  What now?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer                 
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar       

Similar Messages

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    Hi hema87,
    Thanks for using Apple Support Communities.  This article has some troubleshooting steps you can try if FaceTime is timing out:
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    http://support.apple.com/kb/ts3367
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    Apple Retail Store - Genius Bar
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    - There are third-party places like the following that will repair the Home button. Google for more.
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    iOS: Device not recognized in iTunes for Mac OS X
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  • He menu button of the ipod touch (4th generation) is not working and the service center of ipod is asking us to pay for the fixation of the said item even though it's still on warranty. this is the case number 215866894. And the service center said that t

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    As advised, you need to call Apple about this.
    http://support.apple.com/kb/HE57
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  • HELP!!! My ipod touch 4th generation is not charging! The cable that came with the ipod touch is not charging the itouch, I have to use an iphone 3's cable to charge. What should I do?!?!

    HELP!!! My ipod touch 4th generation is not charging! The cable that came with the ipod touch is not charging the itouch, I have to use an iphone 3's cable to charge. What should I do?!?!

    Get a replacement cable. If still under warranty, Apple will replace the cable.

  • HELP!! My Brand New iPod Touch 4th Generation is not Keeping Charge

    On June,28th I bought myself a brand new ipod touch at The Source and it was keeping charge just fine till I charged it the second time. Last night I charged it for 4 and 1/2 hours last night and used it that night for about an hour or two then after I went to bed shutting it off fully and got up the next morning the stupid thing was completley drained it has been getting a lower and lower charge so I consistently have to have it plugged in. Anyone got any soutions for my problem if not I'm bringing it back for a refund.

    See here for different ways to conserve your iPod's battery life.
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  • My iPod touch 4th generation is not responding

    I have an iPod 4g and it's charging, but not fully and it doesn't show up on my computer when I plug it in. I really don't think I will be able to bring it up to apple, but does anyone know how I can solve this? I've tried using a different cable and it's still no use. I plug it into the wall and it only charges a certain percentage over a long time. When it is plugged in to charge, the battery symbol at the top doesn't give any indication that it is charging, and it doesnt make the sound. I've tried resetting it several times and I can't restore it without iTunes.. i think, And I try to upgrade to iOS 6 and it fails everytime.
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    See the not-charging topic of:
    iPod touch: Hardware troubleshooting
    Have you tried another cable?
    Another charging source? Does iTunes see the iPod when you connect to your computer?
    Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, foreign material and cracked or broken plastic.

  • My Ipod touch 4th generation is not working, its frozen, ive tried everything and its not working, its just frozen on an app and i really really need HELP!!!

    My Ipod is frozen!!! Its a 4th generation and its frozen on an app, Ive tried everything like holding down the lock screen and stuff and its not showing the red thing to slid to shut it down....This is my only thing to use to contact my friends and its not working, i dont have a phone and i cant get one, so this is the onlything i have.....PLEASE HELP!!!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT201263 My iPod Touch 4th Generation keeps turning on and off repetitively.

    I've tried using the home and sleep buttons to turn it off but when it turns off it just turns back on when I plug it into the computer. No way I can seem to fix it and I couldn't find a solution.

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My iPod touch 4th generation is not showing up. What Happened?

    The first few times, iTunes said that it could read my iPod and it said to restore that. I hesitated to do that, now my iPod touch says that it is charging but iTunes does not do anything. Any help????? PLEASE!!!

    Try this: http://www.apple.com/support/ipodtouch/assistant/itunes/

  • HT201263 My iPod touch 4th generation is stuck on the apple logo start up screen?

    I took my Ipod of the charger in the morning and it's stuck on the start up logo (The Apple logo) how do I rest it, or get it past that screen?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My ipod touch 4th generation does not have software update option in settings menu

    ipod touch software update

    That comes with iOS 5 and later. To update connect to your computer and update via iTunes
    iOS 4: Updating your device to iOS 5 or later
    You need iTunes 10.7 or later on the computer

  • IPod Touch 4th Generation is not updating to iOS 5.

    I haven't been on iTunes for quite a while, so I have decided to plug my iPod 4th Generation into iTunes to update to iOS 5 (currently my iPod is running on software version 4.2.1.) While I tried to do so, I would go on my iPod and see that there is no "Synching" on the screen, and after 4-6 minutes of downloading (and even once, 2 hours) there would be a pop up message claiming that there was an error in updating my iPod because there was no "network connection". I tried to restore, but it didn't work because it had tried to update first before restoring.
    The popup basically said this:
    "There was a problem downloading the software for the iPod 'Name of iPod'. The network connection timed out. Make sure your network settings are correct and your network connection is active, or try again later."
    Error code = -3259
    Can someone help me out in order to get my iPod to update already?
    Message was edited by: wearevillains

    Hi,
    First of all are you connected to the Internet? Second, updated to the latest version of iTunes. Third, if you are running Windows, disable your antivirus software. Tell me if this helps.
    xxmitchxx90

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