HT201263 Unable to restore using iTunes
I update my operating system as prompted. But when i I tried to restore my iphone 4s many times via iTunes, it won't work. It keeps on giving me as error message. 'an unknown error has occurred (1)'. the 'connect to iTune screen' will then again appear on my iphone. Needless to say, nI could not use my phone at all. Very badly need your help!
Error (1) usually is a hardware failure error. Take your phone to Apple store.
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Iphone crash downloading iOS 6 and unable to restore using iTunes due to error 3253
I'm from New Zealand and woke up this morning to find the iOS 6 was available. So after an hour of downloading onto my iPhone 3GS, it wiped my phone, sent it into restore mode. I connected to iTunes - have been trying for almost 8 hours!!!!!!!! and it is unable to download iOS6 due to error 3252, connection resetting and error 23.
have done everything, all firewalls and anti-virus are switched off, upgraded to latest version of iTunes, turned off computer, re set the internet a million times. Won't downald on anyone eses computer in this house, and friends using other internet have the same problem.
My iPhone is now off and will not turn on! What the **** is going on Apple??? I spend a fortune on these products and these latest updates ahve been nothing but trouble!
Please can anyone help, im getting really p@#$@d off!!!!!!!I had this problem at first initially, and tried it 4 or 5 times. Once I made sure that no other unnecessary software was running, the restore worked successfully. However, it sounds like you've probably tried that. Good Luck.
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My phone has been restored using iTunes. All of my previous photo are downloaded. I'm unable to delete the photos from the phone - no trash bin. It has utilized all my storage and I'm unable to use any of my apps.
Hello there, Jeanne2919.
There is a great Knowledge Base article that is right up your alley:
iOS and iPod: Syncing photos using iTunes
http://support.apple.com/kb/HT4236
Specifically this section:
To delete synced photos and videos
In iTunes, select the device icon in the Devices list on the left. Click the Photos tab in the resulting window.
Choose "Sync photos from."
On a Mac, choose iPhoto or Aperture from the pop-up menu.
On a Windows PC, choose Photoshop Album or Photoshop Elements from the pop-up menu.
Choose "Selected albums" and deselect the albums or collections you want to delete.
Click Apply.
To delete Camera Roll photos and videos
There are two methods to delete items from the Camera Roll:
Import the Camera Roll to your computer, choosing to delete items after import.
or
Delete photos and videos from your device manually. Open the Photos application, open the Camera Roll, tap the Action button, tap each photo to select it, and tap the Delete button.
Note: For photos and videos you want to save for later, import them to your computer before deleting them from the Camera Roll.
Thanks for reaching out to Apple Support Communities!
Cheers,
Pedro D. -
My iPad 2 will not restore using iTunes. It just quit a week or two ago and showed that I had to connect to iTunes.
When I do the "restore and update" it does not complete the "verifying iPad restore with Apple" and then shows the following message:
The iPad "iPad" could not be restored. An unknown error occurred (40).
I have tried it a number of times. Also turned of anti-virus and firewall. Tried on different computers. All resulted in the same message. The iPad is only 2 1/2 years old, so I hope it can be fixed.
Does anyone have a solution?
KandAfromMOFound this thread by searching the forum. I hope it helps.
https://discussions.apple.com/thread/5471311 -
My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
I blocked my ipad and then tried to use find my iphone to restore it but my ipad wasn't connected to the internet so it didn't work. Now it wont restore using Itunes either. How can I fix it because nothing works?!
http://support.apple.com/kb/ht1212
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I have problem in restoring my iphone. I broke the iphone contract in USA and came to India. I got steps to unlock in a mail and i followed those steps. When i try to restore using itunes then it always says some message like "turn off find my phone." How can i get rid of this message.
You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702
Note:
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818 -
i have a classic that seems to be stuck in restore mode, the screen says "do not disconnect'' and i can't restore using itunes. i have tried resetting it and still no good, what can i do to fix this problem ?
Be good to know what the diagnostic results are.
I've also just run into an issue where I couldn't restore an iPod with a corrupt file system, and the "super fix" in that linked article wasn't working for me. I've run across a potentially useful workaround.
iPod Classic went on the fritz today just after syncing. Couldn't restore via iTunes, kept getting 1439 errors, Windows wouldn't format as FAT32, claimed the "Volume is too big for FAT32". Finally tracked down EaseUS Partition Master Home Edition (Free) and formatted as FAT32 with 128k clusters. The iPod is filling back up again. Might be worth a shot here...
tt2 -
IPhone 4 freezes and will not restart or restore using iTunes.
iPhone 4 freezes and will not restart and cannot be restored using iTunes (unknown error 1602). My daughter's iPhone 4 did the same thing 10 days ago. Is this a software glitch? I replaced her phone, but I'm ready to switch to Android.
I am using Sophos Antivirus, but after disabling, still no luck. Tried the other USB port; no luck (same 1602 error). I'll take it to the Apple store tomorrow, but if they recommend replacing the phone I'm switching.
I went through this ~15 years ago when the Apple OS got so buggy and unstable that I had to abandon PowerBooks and switch to Windows. Oddly enough, this was after Jobs left the first time. I hope history isn't repeating itself.
Thank you for the suggestions. -
Forgot passcode iPad, can't restore using iTunes
Changed my screen lock password, wrote it down wrong, now can't unlock screen. Directions on restore using iTunes doesn't work - help?
Here's the guide how to proceed:
http://support.apple.com/kb/HT1212 -
iphone 5 frozen on home screen, wont let me swipe. tried home and sleep/wake botton to no avail still locked. went to restore using itunes but dont want to loose photos on phone. can anyone suggest a way to get photos before i restore
try moisturising your finger a bit if the skin is too dry it can give problems
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Got this iphone from my Ghananian friend.He forgot the email and password used to active the 4s iphone currently running on iOS 7.He did a restore using iTunes and now needs to be activated.Any idea?
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
There is No workaround. -
I Have had 3 devices ask to restore using I tunes in the last 24 hours. Has anyone else seen this lately?
They we're all updated to the new iOS recently. Iphone, iPad and Apple TV.
I Think I know what happened to the first two, but the latter baffles me. -
HT4623 iam getting Error -1 when iam restoring using itune
iam getting Error -1 when iam restoring using itune
Hi LordZc,
Thanks for visiting Apple Support Communities.
You can find more information about iTunes restore errors in this article:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
This information relates to error 1:
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Since you have already tried to restore more than two times, I recommend checking for issues between iTunes and security software using the steps in the article below:
Resolve issues between iTunes and security software
http://support.apple.com/kb/TS3125
After doing so, see this article for the steps to restore when your device is in recovery mode:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Best Regards,
Jeremy -
My iPod Classic which I rarely uses. I try to refresh it and put new song into it.
As I try with iTunes, it runs very slow and show that it had problem, need to restore it.
When I tried, it will not and hangs, also slows my HP Win 7 system immensly.
I tried to reset, pressing the middle and menu botton, now it hangs on the apple screen and remains there forever.
What is the problem and how can I solve it?The screen is telling you to connect the iPod to your computer and restore via iTunes.
iTunes: Backing up, updating, and restoring iOS software
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