HT201269 could not see the iphone icon in my Dell computer

I have iphone4 and I could not see the iphone icon in my Dell computer when I connected with cable. In addition, it is showing that the MTP Driver is not installed properly in your computer. I wish to transfer iphone photos in to my computer. Please suggest me in this regard. thanks
<Subject Edited by Host>

Hi mallikb4u,
Welcome to the Apple Support Communities!
There are two separate steps you will need to take in this situation. The first thing I recommend you doing is following the first attached article to help you resolve your iPhone not showing in iTunes when connected.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Once you complete the steps listed above and you iPhone is showing in iTunes, I recommend reading over and using the instructions in the next article for importing photos from your iPhone to your computer.
iOS: Import personal photos and videos from iOS devices to your computer
http://support.apple.com/kb/HT4083
Have a great day,
Joe

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edited by host

Hi Omar_a983,
If you are having an issue with the passcode on your iPhone, you may find the following article helpful:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
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ITunes could not restore the iPhone "___'s iPhone" because the backup was corrupt or not compatible

Ok so bear with me here, it is somewhat of a long story.
I had been using an iPhone 4 for a while, with an old iTunes account that has all my stuff from over the years on it, on my computer. A week ago, I dropped by iPhone 4 in the sink and it got covered with water, despite quickly pulling it out, putting it in rice under a lamp, the phone was shot, and I was without a phone. My Dad, who is on the same AT&T plan with me, was using an iPhone 3. He was available for an upgrade, so he got a new iPhone, and gave me the iPhone 3. Now i'm not an apple master or anything but I have a good idea of what I am doing, normally, I backup my phone to my computer every few months. Basically everytime I plug it in to my computer which isn't very often because I just charge it with the wall charger. So got my SIM card with the same phone number and all, and obviously, while still being my number, it had my dads apps, messages, contacts and photos on it. So I bring it home, and plug it into my computer, I cancel the intial sync, and right click on the phone on the left side of iTunes and hit "restore from backup" I look through the list of backups, and the most recent one I see is from Dec 11, 2011. Which is surprsing because i'm pretty sure I had backed up since then, but I say whatever i'll still get contacts apps and most pictures back etc. So I hit it, and go through with it, and it tells me there was a more recent date of backing up, relieved, I click on that and continue, the normal bar comes up it says something like estimated time 30 minutes, so I walk away, come back 5 minutes later, and I get an error message saying, "iTunes could not restore the iPhone "____'s iPhone" because the backup was corrupt or is not compatible with the iPhone." Confused, I go back and try again, however this time I click on "old backup (the dec 11th one rather than the newer one) and the same thing happens after a few minutes. I go back a third time, and select a time from August of 2011. And I hit restore, and it goes through. However, this happened to be a backup I made right when I got my new iPhone 4, and therefore I basically restored my phone, to having nothing. Thats where I sit right now, with none of my contacts or pictures. I'm not sure if I backed up to iCloud or not and i'm not sure how to retrieve that. Some extra things: When I try to sync my iTunes library and apps onto the new iphone 3, I need to greatly reduce the number of songs and apps beacuse this iPhone is only an 8gb while the old one was 16, (I don't think that is the reason I am getting the error message though because when I sync it clearly says "Your iPhone does not have enough space). Also, this is obviously an iPhone 3, not an iPhone 4, updated with the most recent iTunes software, which, I believe is 5.1.
Any help would be greatly appreciated as I have over 1,400 pictures saved on my old phone (very important things to me) and a contact list of over 300 including important friends, coaches, teachers and workers.
Thank you very much, if it doesn't say my email on here try me at [email protected]
Thanks again
-Drew
Edit: The current phone is an iPhone 3G, not a 3Gs.

ashleyfrg2,
you will need to restore your phone as a new device and NOT from backup. If you've been using your phone as recommended, you should have minimal data loss: Photos should have been imported to your computer right after taking them; contacts should be safe in a cloud service or on your computer. You CANNOT downgrade to 4.3.3.

ITunes could not contact the iPhone software update server because you are not connected to the internet...???

Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
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Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
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          Connection attempt to browsing iTunes Store was successful.
          Connection attempt to purchasing from iTunes Store was successful.
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Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
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Deleted iTunes and reinstalled iTunes
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im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.

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As I could create the back up on another PC I suspect the problem is with the PC rather than the iPhone. I do not want to try restoring the iPhone as I don't have a back up so will lose all my info!
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Thanks,
alx7000

Is this 64 bit XP or 32 bit??
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http://support.apple.com/kb/TS2529
http://www.guruguidedvds.com/iphoneblog/common-problems/iphone-backup-problem-ch ecklist/
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Please advise what to do. I did not see any tutorials on Youtube to help me with this.
I look forward to an early response.

Hey joshuafromisr,
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http://support.apple.com/kb/HT1925
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http://support.apple.com/kb/HT1923
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I have iPhone4 with updated software 6.0.1. Voice nevigation for map is not working. I could not see the voice options in setting/mapp.

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Hello,
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i was able to recover all my data via Wondershare Dr.Fone, but it didnt restore the data to my iPhone, it only recovered it to my pc, as (media files, contacts,etc...)
i was wondering if there is any way to fix this problem, or any other way to restore my backup to my iPhone device without using Itunes...
one more thing , can i upload the backup files that i have on my pc to iCloud, then recover it from my iPhone??
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Thank you

Hi revolc,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Cheers,
- Judy

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On April 13, 2013 i plugged my phone in and itunes immediately started an upgrade on my iphone 4 operating system to ios 6.1.3. ONce it completed my phone was restored to factury settings. When i tried restore my backup to the phone, i got the following message
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I am so ****** because i can't figure out a way to at least get my photos from this back...its all lost
I spoke with an Apple rep that day named Jamie who was supposed to help me retrieve my data, but we couldn't figure it out and he asked me to call back in a day or so to get it done. When I called back, i left several messages and got no response. Now i try calling support and they want money before they will talk to me.
Somebody please help.
Thanks

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Tried again with a simulated test.
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Backed up ios 4.3 (8F190) iphone4. Upgraded to ios 5.1 (9B176), and then tried to restore.
No joy, repeated the restore attempts countless times - lost all my data
Tried again with a simulated test.
Created a new itunes account on a new PC (64-bit windows 7), latest itunes(10.6.1.7- 64 bit).
As my data is toast, I'm using the ios 5.1 phone to try to see if it was me or an apple bug, or something elsewhich caused this to happen.
After quite a few more hours at it, it looks like a bug in iTunes / ios. I would be very happy to be wrong, though.
Tried repeatedly restoring an ios 4.3 backup to 5.1 - no joy.
Happy to try again - it does restore partially (got the call register transferred, but no SMS'es or anything else).
Any ideas?

HT201269 could not see the iphone icon in my Dell computer

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