HT201269 I have encrypted back up of my iphone on my laptop, forgotten the encryption key. want to delete the old backup, remove encryption option and resynch with my iPhone in none encrypted. Have deleted the old back up but can't get ride of the encrypt

have an encrypted copy of my iPhone back up on my laptop. forgotten the access code. I have deleted the back up and want to remove the encryption option and resynch with my iphone none encrypted, what are my options other than removing iTune from my laptop and reloading it

1) You asked "Does she need to reconnect to that itunes/computer and if so what do we need to do to remove this folder of pics from her ipod?" Yes, you have to connect the iPod to that computer and go to the Photos pane for the iPod in iTunes and uncheck sync photos and the click on synce/apply. In the future do not check sync photos.
iOS and iPod: Syncing photos using iTunes
2)
Create a NEW account for using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Then on the iPod go to
- Settings>Messages>Send and receive and sign out your ID and sign into hers. Make sure that only her ID email address is listed.
- Settings>FaceTime sign out of your ID and sign into hers. Make sure that under You can be reached at only her ID email address is listed
- Settings>iCloud and sign out and sign in with hers
Contnue to use the commpn ID/account for Settings>iTunes and App stores.

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HT201269 I have encrypted back up of my iphone on my laptop, forgotten the encryption key. want to delete the old backup, remove encryption option and resynch with my iPhone in none encrypted. Have deleted the old back up but can't get ride of the encrypt

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