HT201272 Hi there! today i wanted to buy some gems so i charged my acc with 10 dolars and try out to buy gems. problem is i m getting "your purchase could not be completed" error... I have tried all possible solutions i found on internet...my restrinction
Hi there! today i wanted to buy some gems so i charged my acc with 10 dolars and try out to buy gems. problem is i m getting "your purchase could not be completed" error...
I have tried all possible solutions i found on internet...my restrinctions are disabled...tried reinstaling, relogging, restarting phone.. nothing seems to help...
normally i would contact custommer support but i m using US account and i m not from US. anyway my US account is charged with money and it workes perfectly for all my other friends using this method ( we got some free US vouchers so we needed US accounts)
Any advice?
thanks in advance
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
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I want to pay 4.99 for my game, however, it shows "your purchase could not be completes." I have no idea how to solve it. btw I just changed my location and payment option for my APPLE ID.
If you are getting a message to contact iTunes Support then to do so (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
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I have tried using multiple cards but still get the same error. Some help or explanation would help a lot please and thanks!
Is it telling you to contact iTunes Support? If so, that is what you will have to do.
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'Your Purchase Could Not Be Completed' Error
Hi,
I get this error maybe for 20th time. Last time I send an e-mail to support and they fix it. But now It’s happening again. Some of support team members say something about terms&conditions, some of just fix it. How can I remove that error completely? I’m tired of sending e-mails before my purchases. Please help me, I need permanent solution.
I get that error on my iPad and Macbook, but not on my iPhone. I make purchases with my iPhone without any problem. What’s the reason of this?
Thank you.We are fellow users, we won't know why you are getting the message, only iTunes Support might know and be able to stop it reappearing/.
If store's terms of use have been mentioned then you haven't, and aren't, tried to access another country's store when not in that country ? One of the store's terms is that you have to be in a country to use its store. -
I have rebooted my phone twice already and also have turned off my wifi and turned it back on. Is their any solution for this error?
Sounds like a case for the iTunes store support.
Go to http://www.apple.com/support/itunes/contact/ and click the blue link next to the green shopping bag. Follow the steps and send the iTunes store support en email explaining your situation. They should be able to look into it.
Good luck -
When i buy geams in clash of clan they writ to me msg wrote on it your purchase could not be completed what i have to do plz help me
If you alsoare getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I get "your purchase could not completed" whenever I try to buy anything
I get, "your purchase could not be completed" every time I try to buy anything. I tried two different credit cards.
Try contacting the store support staff and see if they can sort out the account: http://www.apple.com/emea/support/itunes/contact.html they are very good at these kinds of issues.
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My Experience With "Your Purchase Could Not Be Completed"
About two months ago, the Apple store hit me with the, "Your Purchase Could Not Be Completed" message when I tried to rent a movie. I tried the obvious remediation steps, like switching the credit card, changing the device, and even trying a different Apple ID. Nothing worked. I contacted Support, and initially, I was told that I violated one of the T&Cs in the Apple Store agreement. I pressed a bit on Support because I was confused (what did I do wrong?), and then I received a message to try my purchase again in 30 minutes. After 30 minutes, the problem went away. Hurray!
Since then, I have run into the problem perhaps 15 times. Each time, I have contacted Support, and each time, I am told to wait for 30 minutes as the appropriate changes had been made to my account. I've asked, but so far, I haven't received an answer to my question about the core of the problem.
One thing to add -- when the problem pops up, usually one week after the previous occasion, the problem affects every device and Apple ID in the house. I wonder if the problem is related to me.
When this probem first occured, there were very few mentions of it on the Internet. Now, two months later, there are 2 pages of Google hits.
I hope this helps! Hopefully the good folks at Apple get enough support calls that they triage this weird problem.
Good luck from me, my MBP, iPad, iPhone, Apple TV, and iMac!
paulusually the message says something like "your purchase could not be completed. for assistance contact itunes support"
in any case, doing so is going to be the best thing / http://www.apple.com/support/itunes/contact/ -
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I have a problem I'm trying to buy in a particular application, but show me a message as the picture We have allowed the purchase of applications and still show me message " your purchase could not be completed " for assistance contact itunes
Then do as the message says and contact Apple
ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action -
Details:
i have 15 dollar but i cant by gem on clash of clansgame
when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction
please help me to solve problemYou will want to contact iTunes Store Support from expresslane.apple.com or call Apple Care to see whats wrong with your billing information or why its being blocked.
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Details:
i have 15 dollar but i cant by gem on clash of clan game
when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction
please help me to solve problemرائد wrote:
please help me to solve problem
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i have 292 dollar but i cant by gem on clash of clan game when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction please help me to solve problem
You need to contact iTune Support
http://www.apple.com/support/itunes/contact.html -
i have 99 dollar but i cant by gem on clash of clan game when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction please help me to solve problem agen !!
halep meIf I were you, I would "Contact iTunes support to complete this transaction."
http://apple.com/emea/support/itunes/contact.html
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