HT201272 I changed my account info at the app store now when I try to purchase something it says cannot connect to iTunes. Whats up with that!
Help!!!!
You go to the bottom of store page and hit sign in, it will ask for three questions and answers after that you receive an email thanking you for joining iTunes, then your set to go!
Similar Messages
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I need to update my apps in the App Store, but when i try to update, the Sign Up Apple ID pop up box came out with different Apple ID. How can I change it to mine? My iTunes Store already log in with my own Apple ID.
Just now you said the other Apple ID stored inside it, is that mean all my data back up in that the other ID?
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HT4059 When I tap on the store on my iBooks it says cannot connect to iTunes, what is wrong?
When I tap store on my iBooks it says cannot connect to iTunes, what is wrong?
Hi Kath50OCD,
Thanks for the question. When troubleshooting iTunes Store connection issues, the following articles provide the best information:
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
Thanks,
Matt M. -
An app which I have never purchased shows as an update on the App store. When I try to deal with it shows as being purchased by someone with a different apple id than me. No one else uses my Macbook Pro. A "Genius" at one of my local Apple stores spent over 2 hours trying to fix this and could not do it. His last suuggestion was to go home, back up all the data an take the computer back to the Apple store to reinstall the operating system. Any simpler ideas to solve this problem.???
Post in the App Store forum:
https://discussions.apple.com/community/mac_app_store -
Before I updated my iPad to ios7, I had the Nationwide Mobile Banking app. Once the update was completed, the app would not open properly. On advice I deleted the app, and now, when I try to reinstall it from iTunes app store, I get this 'no results found for natiowide mobile banking'. Why is this happening??
Are you sure your AppleID is NOT tied to the US store? If you are trying to buy an app from the Swedish store you will be unable to do that. Some apps are only available on certain stores. That is why you get the "Cannot connect to the iTunes store" message when trying to buy that app. Your updates are being done from the US store ; thats why you can update sometimes and sometimes not.
If you keep encountering problems contact iTunes support. They will help you sort it out. -
I cannot log in to the apps store. When I try to log in I get "An unknown error has occurred."
I cannot log in to the apps store. When I try to log in I get, "An unknown error has occurred."
So this is on your iPhone 5?
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I live on an island (Guernsey) under the jurisdiction of the UK. But when i try to purchase anything it says postal code not accepted!
Please help!As I say, I haven't done this in a long time, so not sure if it still works, but it's just the postcode that causes the problem. The Apple system doesn't appear to get upset that the billing address isn't strictly correct, as the card details still work for them to get your cash....... I think any UK postcode will work, it just happens that I used "GU" instead of "GY"......
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Need help Changing the previous owners settings for the app store. I can't buy any apps. Because it asks for previous owners information.
I had this same problem, and it was erased.
For some really odd reason iPads sometimes retain the last user iTunes account on first visit to the iTunes store.
I am thinking it is actually the iTunes store recognising the iPad, and so 'helping' by showing the last log in settings.
So I would also recommend Erase All Content and Settings to start.
If that was done then what you need to do is log in, or create your own itunes account.
This is in Settings, Store.
create your own iTunes account (or log in with an old one).
Purchase something.
Then (as long as you don't have any app from the last owner on) it should never ask for the old account again. -
I meant to pose this as a question.
It's OK that you didn't pose it as a question because the answer is very plain and simple. You can't go back to where you were in the App Store. That's just the way it works unfortunately. you can be twenty screens in to your current browsing experience, and more often than not, you will go all the way to the beginning once you quit looking at the one app that were investigating.
If you hate this feature, or lack therof - you can send feedback to Apple here.
http://www.apple.com/feedback/ipad.html -
I just can not load the netflix app. I touch the load app and na da.
It appears that you have apps that need updating that were pruchased from more than one account
- Go to settings>Store and sign out and sign into your account.
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account. -
I have tried to write reviews for both temple run 2 and tiny monsters and they both didn't work but I just thought it was because the review was too long so I tried it again with a shorter review but it still didn't work and then just on a random other app that I didn't really want to review and it still didn't work. Can anyone please help me, Thanks.
Make sure you are signed into the account that purchased it. If the app is on your phone but you are signed into an account that didn't purchase it then it won't let you review the app.
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HT1879 I want to buy Apps from de App Store and when I try to purchase The billing registre fails
Grettings for Costa Rica! I need a little help with the iTunes Store! Im try to buy an App
In The USA Market but my bank account is here in Costa Rica? How could I do register my local billing addres in The USA App Store?What country/store are you using? Are you in the country whose store you are trying to use?
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I cannot go the iTunes store to purchase because it is still pulling up my old email. Has this ever happened to any one and do they have any ideas.
I cannot go the iTunes store to purchase because it is still pulling up my old email. Has this ever happened to any one and do they have any ideas.
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I reset my phone , made a new account even deleted all my apps but nothing works . How do I remove the restrictions if any for the 17+ apps ? Pleasee help !
It's set in Settings/General/Restrictions. You will need the Restrictions passcode to access the setting. Presumably someone placed the restriction on your phone. You need to talk to whomever set the restriction if it wasn't you.
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