HT201272 I have deleted a song from my library and want to re-download it.  When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?

I have deleted a song from my library and want to re-download it.  When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?

While you can redownload most past purchases without charge, you can't redownload movies without paying again.  See Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

Similar Messages

  • HT1296 I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

    I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

    You copy them from your old computer or your backup copy of your old computer.
    The iphone is not a backup/storage device.

  • I have downloaded music on my iPhone but when I go onto iTunes to update my iPod its not in my library and won't let me redownload. Any suggestions?

    I have downloaded music on my iPhone but when I go onto iTunes to update my iPod its not in my library and won't let me redownload. Any suggestions?

    Skippy2121 wrote:
    I have downloaded music on my iPhone but when I go onto iTunes to update my iPod its not in my library
    Sync your iPhone to iTunes to copy the iTunes purchases to the computer.
    Or iTunes prefs > Store.
    Tick Show iTunes in the Cloud purchases then click the Cloud icon after the song names to download them.

  • A number of songs I downloaded from the iTunes store are not playing the whole way through.

    Some of the songs are only playing for a couple of seconds, them others I have purhased around the same time are playing the whole way through. Is there any way to fix this?

    Hey maddielou2,
    Thanks for the question. The following article outlines a resolution to your issue:
    Songs in iTunes may not play back completely
    http://support.apple.com/kb/TS4357
    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
    Resolution
    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
    - Delete the purchased song that is exhibiting the problem from your iTunes library.
    - Click on the Purchased link in the iTunes Store to view your previously purchased music.
    - Download your previously purchased song from this list.
    Thanks,
    Matt M.

  • I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?

    I have an iTunes gift card and I have redeemed it. However, I am unable to purchase things from the iTunes Store. How do I purchase an app with my gift card?

    Very very likely that tax is applicable and tax is more than $0.01. You need to add a payment method for the tax. If you add a credit card, the girft card balance will be used up first.

  • HT1819 I noticed that some of my podcast are missing from the iTunes store. What is the cause of that?

    I noticed that some of my podcast are missing from the iTunes store. What is the cause of that?

    That suggests that the tracks are damaged.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • The Mrs. and I are receiving "The iTunes Store is unable to process purchases at this time. Please try again later." message whenever we try to update apps or purchase new apps. This is on two separate iPhone4's running 4.3.3

    I haven't updated the iOS this week because I'm still working on resolving a separate issue, syncing playlists back to iTunes from the iPhone after a Snow Leopard restore.
    FWIW-- The Mac Store on my MacBook also returns a similar error message when I try to update pixelmator and evernote. I get "The iTunes Store is unable to process purchases at this time.  Credit card processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later."
    After that error in the Mac Store, I immediately get the following error message: "We Could Not Complete Your Request.  There was an error in the App Store. Please try again later. (100)"

    Try contacting iTunes via email to check if there is an issue with the account. go to apple.com/support/itunes
    Click on iTunes Store account and billing and select inquiries. On the right side click on "email us".
    Before doing that trying viewing your account information first. Open the iTunes on you mac, look at the menu and select store and select view my account. Try removing the card (this is only applicable if you don't have a pending charges with iTunes) and hit done. Sign out, quit iTunes and sign back in and try updating the apps again.

  • How do i log out off the app store as it has the wrong email and I can't do my updates as i don't know the password

    How do i log out off the app store as it has the wrong email and I can't do my updates as i don't know the password

    Go to Settings > iTunes & App Store, tap on the Apple ID, and choose 'Sign Out'.
    However, logging out of the iTunes & App Store won't change the Apple ID you need to use to update an app.  It only affects what Apple ID you're using to download a new app.
    Apps always have to be updated using the Apple ID that was used to download it originally.  Go to iforgot.apple.com to reset that password.  If you cannot do so, then contact Apple Account Security, or delete the app and redownload it using an Apple ID and Password that you know.

  • I have itunes version 8.2 and would like to avoid downloading a newer version. The iTunes Store will not leave the page for iTunes 10. How do I fix this?

    The iTunes store will not leave the page for downloading iTunes 10. I just deleted iTunes 10 because of errors to purposely go back to version 8.2. Now I would like to keep 8.2 and not upgrade. How do I get this page to go away, or just keep 8.2? I would like to only have a version before 9.0. Please help!

    The iTunes store will not leave the page for downloading iTunes 10. I just deleted iTunes 10 because of errors to purposely go back to version 8.2. Now I would like to keep 8.2 and not upgrade. How do I get this page to go away, or just keep 8.2? I would like to only have a version before 9.0. Please help!

  • When I log into the iTunes store my screen shows the marker go half way across the loading indicator, the screen show a blank screen with the heading accessing  iTunes. If I go to the right side and search the store the names drop down. Nothing happens

    When I log into the iTunes store my screen shows the marker go half way across the loading indicator, the screen shows a blank screen with the heading "accessing  iTunes". If I go to the right side and search the store the "search names" drop down. Then nothing happens. My iTunes store account info is shown on the right side
    I am using a Dell Vostro 3400, with 8 GB RAM, Windows 7 64bit Ultimate OS. ITunes version 10.5? (Latest)
    What I have tried:
    Uninstalled iTunes,
    Removed firewall and protection.
    Re-installed iTunes 64bit (still get the same issue)
    Restarted firewall, added apple.com etc.
    I have created a new user profile to no vail.
    Still the same issue. I can access using my iPod 

    I am having the same problem ever since I upgraded.  Have received four emails from Apple support on the
    issue and nothing has worked.  Unloaded 10.5 and went back to 10.3 which worked fine but it would not allow
    me to sync my Iphone with the ios 5 upgrade.  Went back to 10.5 and sometimes get exactly what you do when
    I try an access the store.  It looks like something is clearly missing.  Have done just about everything I have seen
    on threads but nothing works.  Really need help.

  • HT201398 I'm unable to re-install Whatsapp as the iTune Store keeps appearing the terms and condition, once i click the iTune Store. While on the term T&C page, there's no button for proceed. Cant do anything. Has anyone experienced it ?

    I'm unable to re-install Whatsapp as the iTune Store keeps appearing the terms and condition, once i click the iTune Store. While on the term T&C page, there's no button for proceed. Cant do anything. Has anyone experienced it ?

    Hi umawi,
    I understand that you are trying to reinstall an app from the App Store, but you are unable to accept the new Terms and Conditions for using the App Store. I have a few suggestions for you that may help you resolve this issue. First, I would like to recommend that you restart your iPhone and then see if the issue persists:
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    http://support.apple.com/en-us/HT201559
    If the issue is still present, try clearing the Safari History and Website Data, which is explained in the following article:
    Safari web settings on your iPhone, iPad, or iPod touch - Apple Support
    http://support.apple.com/en-us/HT201265
    To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.
    If it is necessary to take the above step and clear Safari information, you may want to restart the phone again before checking to see if the issue is cleared. Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • The search function in the itunes store does not work.  It will accept a request and suggest searches but then it locks up and will not search.  Clicking on the magnifying glass or a suggested search does nothing.  Re-installing itunes has not helped.

    The search function in the itunes store does not work.  It will accept a request and suggest searches but then it locks up and will not search.  Clicking on the magnifying glass or a suggested search does nothing.  Re-installing itunes has not helped.

    everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help

  • I purchased the TV FRIENDS in HD on iTunes (the iTunes store stated with every HD purchase you get the SD version as well) and want to download on my I Pod Classic and get error message the I POD can play this video.  How do I download?

    I purchased the TV FRIENDS in HD on iTunes (the iTunes store stated with every HD purchase you get the SD version as well) and want to download on my I Pod Classic and get error message the I POD can not play this video.  How do I download?

    I see there's no answer.
    This issue has ****** me off for a long time, and I am fed the **** up with it.
    I DO NOT WANT TO DOWNLOAD the Movies and TV shows to every *^&%^$%# Apple device, ONLY the MUSIC!!!
    COme on Apple!!!  FIx this!!!

  • Downloading a movie from the iTunes Store after it has been deleted

    I accidentally deleted a purchased movie I was downloading from the iTunes Store. Now when I click on the movie by going to Purchased and clicking on the movie I don't get a button that lets me download the movie from iCloud; instead, there is a button that says "Watch." How can I start downloading the movie again?

    Does anyone know how to do this?

  • Why won't the iTunes Store allow me to make purchases and view my account information?

    Hello,
    I'm having several issues with my iTunes store account and was wondering if someone could help me. This is basically what happened...
    Problem #1 - iTunes store will not let me purchase music:
    I signed into iTunes (i.e. entered my Apple ID and Password). I looked up some music and pressed "Buy." A pop-up appears and says, "Are you sure you want to buy and download "Song Name?" As a response, I press the "Buy" button. Then another pop-up appears and says, "Improve Apple ID security - To help ensure the security of your Apple ID, choose 3 security questions and answers" and it also requires my Apple ID and Password. I enter my Apple ID and Password and press the "Continue" button. Another pop-up appears saying, "Sign in Required - enter your Apple ID and Password" (Note: I am already signed in at this point). So, I enter my Apple ID and Password again. However, the "Sign in Required - enter your Apple ID and Password" appears again. I'm signed in, but the iTunes store apparently believes that I'm not. Why is this happening and how do I solve this?
    Problem # 2 - iTunes store will not let me view my account information:
    While signed in, I click the button at the top right corner of the iTunes store (i.e., the button with my Apple ID on it - [email protected]). Then I click "Account." A pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." So I enter my Apple ID and password and click the "Account Info" button (Note: I am already signed in at this point). Then another pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." Once again, I enter my Apple ID and password, then press the "Account Info" button. Then, the same "Sign in to view account information" pop-up appears again.
    Basicially, I can sign into my iTunes store account, but when I want to make purchases or view my account information, iTunes continuously asks me to sign in even when I am already signed in.
    Also, it might be helpful to note the following:
    - I want to change my account info because my old credit card expired and I now have a new one (and would like to change my payment info accordingly)
    - Also, I changed my password in hopes that it would help solve these problems. However, this did not help in the least.
    I hope someone can help me out because I do not want anyone else to access my account (and spend my money) due to its apparent malufunctioning. And thanks in advance for your help!
    Cheers,
    K.E.K.

    I had similiar problems with my itunes account and after some searching found a response that helped me - perhaps it will help you also...
    It has to do with the cookie settings in Safari (of all things!)
    https://discussions.apple.com/thread/3559322?start=0&tstart=0
    I had the problem where when I started up itunes I was constantly prompted for my password regarding something about "automatic downloads". No matter how many times I typed it in, the prompt would just keep re-appearing (I tried about 8-10 times).
    When I tried to resolve the issue (based on another thread) by viewing my itunes account (in the top left drop down window where your user name is), I was getting odd messages about "make sure the date is correct", and itunes would not let me view my account.
    By turning OFF the option to block ALL cookies in Safari, the problem(s) have gone away.
    Open Safari - go to prefs - click on Privacy tab - make sure "block cookies" is set to "from third parties..."
    Good luck.
    key search terms:
    can't log into itunes
    sign in to view account
    can't access account in itunes

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