HT201272 My Windows PC has lost some music files I purchased in iTunes. If I try to use iTunes to restore them it just shows that they are already downloaded. How do I reclaim them?
My Windows PC has lost some music files I purchased in iTunes. If I try to use iTunes to restore them it just shows that they are already downloaded. How do I reclaim them?
iTunes: Finding lost media and downloads
Hope this helps.
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I just upgrade from the 4 to 5s. Are my apps supposed to transfer over and perhaps it just takes time to load like my email and pitures are? I tried to install apps and it showed that they are already installed. What do I do to get them to show up?
Hi, Twilavegas3.
Thank you for visiting Apple Support Communities.
If your restored from a backup and the apps that are missing on the device show "Open" in the App Store, then they are located on other pages on your iPhone or are in folders. Also, with the iOS 7 update most developers have changed icon badging. This can cause some applications to be difficult to find.
iPhone User Guide
Cheers,
Jason H. -
I synced a movie from my laptop 2 my iPad but lost some music video I purchased from iTunes store. How can I get them back ? Thxs
Sorry, but movies cannot be downloaded more than once without charge, so if you don't have a viable backup, you may be out of luck. You can, however, contact the iTunes Store, explain the situation, and see if they can make an exception for you.
http://www.apple.com/support/itunes/contact/
Regards. -
When copying songs to my itunes some of the songs don't show up in the library. I can see that they are being downloaded/copied to my itunes, but I cannot locate them in my library?
Do you have a Recently Added playlist? Can you see them there?
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Nearly every time I buy a VPP app and download the spreadsheet there are multiple redemption codes that say that they are invalid! HOW can a code I am getting directly from apple be invalid!!!!!!!! Seems like your system has A LOT of flaws.
I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.
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I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help
Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
please help. I have deleted all my photos and videos from my i phone 5 sometime ago and I have just relaised that they are very imortant for me, can I recover them at all. the pictures dates back to some time in June 2013
ozyyy wrote:
Thank you for your reply. I do not think it was connected to internet and saved in I Tunes or I cloud
Sorry... but... No Sync + No Backup = No photos. -
i try to transfer mp3 files; not purchased from itunes, from my ipod nano to my new laptop/itunes/itouch. i dont have the original files/cd;s anymore and no backup! can somebody help please
http://support.apple.com/kb/HT1329 How to use your iPod to move your music to a new computer
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Itunes has lost all music file locations
Itunes has lost the location of ALL the music files in the library. I have not moved my files so I believe it may have happened when Itunes updated a few days ago. If this is the case, it is not very smart of the programmers! When I locate individual songs, Itunes only finds the other songs that are in the same subfolder, that leaves about 5000 files missing! I realise I can import my whole music folder but this will revert a lot of incorrect track information that I have manually edited over the months.
I would love some help as all the other posts seem to refer to slightly different problems and can never get around the problem of files being in various subfolders.
Thanks.Hey Lhatcher1987,
That can definitely be stressful, but there's an article that can help you find the media you expected to appear in iTunes. I'd read through it and see if that helps you find the missing music:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
All the best,
David -
I have just put an audio book into my iTunes music library. When I tried to transfer it to my iPod Shuffle it put the chapters in the wrong order i.e. Chap 1, Chap 10, Chap 11 etc. rather than Chap 1, Chap 2, Chap 3 ... How can I get it to put them in the order they appear in the book?
First, we need to know if the audiobook chapters are being treated by iTunes as music files or as audiobooks. If they are not audiobooks purchased from the iTunes store, they might be getting "shuffled". You will need to look at "File" - "Properties" (I think - I don't use iTunes under Windows - or right-click on the file and choose "properties") and look at the media type. If it is "Music", change it to "Audiobook". If this is not the problem, or does not fix anything, please post back.
Actually, looking at your post again, a second thought occurs to me - assuming there are less than 100 chapters in the book, just renaming them with a leading zero on the first nine chapters might do it. A computer will alphabetically sort filenames in the order you quote (1, 10, 11, 12, 13, ... 2, 21, etc.) but a leading zero will fix that (01, 02, 03 ... 10, 11, 12) -
ok, so two of my devices have lost sound the first was about 2 years ago, but i kept the device because i could still use it for other things, then i got a " new to me" ipod about 6 months ago, and it too has, within the last two days, lost sound, and while trouble shooting these issues i have been trying to restart/refresh/whatever one of them and now none of the 4 devices that i have is shouing up on my itunes!!! this is verry upsetting since the others didnt have any problems, and i really dont want to pay $ for a fix. do not have the money for that, nor do i expect this kind of thing to happen to me more thann once.
i have gone through all the diagnostic tests with my computer and each ipod multiple times, even trying to reverse the order in which i perform the steps, as a last resort, making no progress. i have downloaded new versions of itunes 5 times within the last 3 hours and restarted my computer 7 times. my devices do not show up in "my computer" but they do display as charging when i plug them into the usb port, and to wrap up i have tried using all 3 usb ports on my computer to do this.
please do not post that i should restart my computer or that i need to restart my device! please do not tell me to go to an apple store or buy a new device! but all other help/ ideas will be greatly appriciated.
thank youClean the dock connectors.
Try different sync cables. -
how can i remove videos and music that have been deleted from the ipad but are still showing in settings as still being on the ipad?
I believe that I have the same issue with iPad Mini with Retina Display, iOS 8.1. No matter which way I delete videos from my iPad, they will still show as "deleted", yet the space is not cleared up. I tried restore and then a full restore (clean setup as a new iPad) and it still does this to me. I can solve it by doing a restore each and every time I download a video and delete it. Rather frustrating. Has been a problem since day 1 of iOS 8. I'm yet to try the power+home button reset. It may very well work, but I am surprised that a "fresh setup" of an iPad didn't resolve it from ever occurring.
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lost all my songs in itunes all i see is the titles will not play says song is not found?
Restore from iTune Backup
1. Settings>General>Reset>Erase all content and settings
2. You will be asked twice if you want to erase iPad
3. Slide to set up
4. Select Language
5. Select Country
6. Enable Location Service
7. Choose Wi-Fi Network
8. Enter Wi-Fi password
9. (a) Setup as new (b) Restore from iCloud Backup (c) Restore from iTune Backup
10. Select "Restore from iTune Backup"
11. You will be instructed to connect to iTune (computer)
On computer
12. Two options offered
13. (a) Set up as new iPad (b) Restore from backup (a list of backup will be shown)
14. Select Restore from backup and select the backup
15. Continue
16. Restoring iPad from backup
17. The settings for iPad restored -
Hi,
I've been charged twice for downloading music off itunes, how do I go about resolving the issue in order to claim my money back,
thanks,
NickYou can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I got a new macbook pro but i have lost some music, tv shows and films. How can i get them back?
Click here and follow the instructions, or move them from the old computer. Any movies you've previously rented aren't transferable.
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