HT201303 Apple ID says my security answers are incorrect

I received an email saying that my Apple ID information had been changed, so I went in to my account and saw that there was a different credit card number and expiration date, as well as a different city and state attached to my street address. I immediately changed my password and updated my account information, but when I go to security settings and I'm asked security questions like where my least favorite job was, all of my answers are coming up as incorrect. Could someone have changed my security answers? How could they have done this without knowing the original answers?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
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It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96912)

HT4436 Can not buy apps on iPad. Keeps saying my security answers are wrong. I went to the reserve email account to retrieve and reset questions and still will not let me make a purchase

I can not buy apps on my iPad. Says my security answers are wrong. When clicked on I forgot it sent email to my reserve email account. Which went in and changed my questions. When back to make purchase on iPad still can not buy songs or apps!

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312

HT201303 I have not answered security questions before. So because of this it's saying the security questions are incorrect. What should I do?

Security questions. I have not answered security questions before but, it telling me that the answers are not correct. What should I do?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

My security answers are right but it says they're wrong!

I can't buy anything from the store because it says my security answers are wrong... but they arent! I wrote them down, I know they're correct. But it keeps telling me it's the wrong answer, and it won't let me buy anything on the store because it's the first purchase on this computer.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT201303 How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten

How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten

Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.

My security answers are not working

i am trying to authorize a new computer for my itunes - of course in a hurry and my security answers are not working

Hi suejom,
Did you set up a Rescue email when you set up the Security Questions? If so, go into Manage AppleID, Password and Security, and click on the "reset info security email" at the bottom.
If you did not, before calling Apple Support (which you will have to do if you can't get the answers to go), go back and make sure that the security questions being asked are the ones you think they are (I made that mistake once, giving the answer to my first car when the question was what was my first concert.....)
Also, make sure you put in the entire answer - case isn't relevant, but all of the words are....
If all else fails, you have no choice but to contact Apple Support!
Good Luck,
GB

My security answers are not accepted when downloading movies. Why

My security answers are not accepted when downloading movies.TRIED restting the security question that did not work. Called apple support --- no help.
I'm at a lost PLEASE HELP

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT5312 the email that my resetting security answers are sending too isn't the same as the one verified.

The email that my security answers are sending to isn't the same as the email I have verified. What do I do. it won't let me change it etiher.

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset follow the instructions on the HT5312 page you posted from for how to change it

HT201303 Why does is keep saying my security code is incorrect when it is not?

Why does is keep saying my security code is incorrect when it is not?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

My apple id/password work on my iPhone, iPad and new iMac, except when I try to access the cloud, then it says the id/password are incorrect. same id and password works on everything else. Help

my apple id/password work on my iPhone, iPad, and on my new iMac, except for the Cloud that says the id/password are incorrect. works on all the other iMac apps, just not the cloud. Help

Go to settings>store and make sure the new apple ID is logged in at the bottom of the page.
If not, log out of the old one and sign in with the new one.

Forgot Apple ID password, also security answers and failsafe email is inactive

i have Forgot Apple ID password, also security answers and failsafe email is inactive, what do I do?

Click here and contact the Account Security team without going through AppleCare.
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When I add my billing info it says my security cold is incorrect. But its not. Now I am not able to purchase what can I do?

I m unable to purchase songs because when updating my billling information it says my security code is incorrect. what can I do to fix this problem?

You can try re-entering all the information again. Or you can contact Apple at [email protected] Hope this was helpful(:

HT201303 my security answers are not correct...(but they are)

when i try to purchase something from itunes it says i need to answer my security questions, which i do, but they tell me they are incorrect..

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

I am trying to change my Apple ID password but it keeps telling me that my security answers are wrong

I keep trying to change my Apple ID password but I can't get past the security questions. Is there another way to get thru because I don't remember my exact answer from 8 years ago.

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107280)

HT201303 Apple ID says my security answers are incorrect

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