HT201303 How do I get a refund from Apple for an album that did not download?  But they still charged me?

How do I get a refund from the I tunes store for an album that did not download?

See if you are able to redownload the album by clicking "Purchased", under Quick Links, at the top right of the iTunes store.
Download past purchases:
http://support.apple.com/kb/HT2519

Similar Messages

  • How do I get a credit from ITunes for an album that is now on sale?

    I bought the new John Mellencamp album last week for $11.99 and now it is listed for $7.99. Is there a way to get a credit for the difference? Very annoying that it came out last week and is now on sale

    As with any item you buy that later goes on sale, you may not be able to get a credit. But you can contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page and ask.
    Good luck.

  • How do i get a refund for a song that did not download entirely

    How can I get a refun for a song that did not download entirely??

    Look under the Store menu in iTunes for the "Check for available downloads" command and run that. You may find the track there to be downloaded.
    If not, contact the iTunes Store Customer Service department from their Support page (click "Contact Support" and follow the instructions to get to the contact form) and explain the problem to them.
    Regards.

  • How can i get a refund from iTunes gift card?recipient is not in my region!

    Dear Sir/Madam,
    I just wonder how i can get my refund according to recipient's region. my friend subcribed his Apple ID as US and mine is in Thailand, as a result, my friend cannot download application i sent and it asked my friend to put in a Redeem Code everytime. Again, i just report a problem from itunes but when i clicked it didn't appear as an email. How can i report a problem? how can i get my money back? please help..
    Regards,
    Ampha

    You probably will not be able to get a refund. The iTunes Store makes it pretty clear that gifts are redeemable only in the same country, and the terms of sale say that all sales are final. But you can contact the iTunes Store and ask:
    http://www.apple.com/support/itunes/contact.html
    For future reference, you will not get responses from Apple to any question you ask in these forums. We're all just fellow users here. And you posted in a forum for questions about the Communities themselves. You usually will get the quickest and most applicable answers if you ask in the forum dedicated to the product or service about which you are asking.
    Regards.

  • How can I get a refund for an app that did not download/do not now want

    I decided to buy an app that cost £39.99. It did not download & still has not 24 hours later. Meanwhile iTunes have emailed a receipt for the payment. I have clicked on Report a Problem on the receipt but it does not lead anywhere. Suggestions please.

    Once you buy it you have bought it and Apple generally does not do refunds.  You can ask but it will have to be an exception.
    How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
    What can be done is try to redownload the app.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "... back up your iTunes library. " (http://support.apple.com/kb/ht2519). Additional tip at https://discussions.apple.com/message/24176756#24176756 Select the iTunes Store on the left side of iTunes if you have the sidebar displayed, or with the button at the top right. Click on Purchased on the right side under Quick Links (see https://discussions.apple.com/message/26364186#26364186) You can re-download your available previous purchases.

  • How do I get the songs from my ipod 1st generation, that are not in my music library, onto my iPhone 4

    How do I get the music from my iPod 1st generation onto my iPhone 4... the problem is the music is not on my iTunes library and will not swap over? HELP please x

    See this post by forum regular Zevoneer on transferring files from the iPod to your computer.
    tt2

  • Had to have my hard drive rebuilt in my PC (not Mac). When I reinstalled my music library from iTunes, several of the songs did not download properly - they appear in light colored ink on my library list but the songs will not play and will not synch

    Had to have my hard drive rebuilt in my PC (not a Mac).  When I reinstalled my music library from itunes, some of the songs did not properly download.  They appear in light colored ink, but will not play and will not synch with my iPod.  How can I get all of my songs back?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • How can I get a refund from an App that I bought?

    How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.

    I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

  • How do i get a refund from the apple store?

    how do i get a refund from the apple store. I hate the Final Cut Pro. I tried to contact costumer service and all it does is send me in circles

    You need to let go of everything you ever knew about using editing software and look at few tutorials. After years of using Final Cut Express, I looked at FCPX and didn't understand it at all, but a few months later I finally decided to give it a second try knowing that it is an entirely different animal, and that I would have to start from scratch. I bought it, read a few tutorials, explored the menus, panes, functions, read this forum extensively, then tackled my first project. It took some diligence and patience, but I got it and I will never look back. My experience is that FCPX is far better than the previous Final Cut.
    Read this: https://discussions.apple.com/thread/5251066?tstart=210

  • HT4437 I want to develop a software with AirPaly service for business things. How can I get the permission from Apple?

    I want to develop a software with AirPaly service for business things. How can I get the permission from Apple?
    This one is used in Windows laptop, and I want it support AirPlay service, but Apple doesn't publish the AirPlay protocol.
    Many thanks.

    Create a developer account, then access he developers forums and see if you can find the information that way 
    The other option would be to simply contact Apple directly.

  • TS1702 How do I get a refund for an app that did not work/deliver well at all?

    How do I get a refund for an app that did not work/deliver well at all?

    You may not get a refund, but you can try contacting itunes support and asking.
    Click Support at the top of the page, then click the link under Contact Apple Support.

  • I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?

    I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?

    From the App Store meny bar click Store > Check for Unfinished Downloads
    And check your Applications folder for the app.
    Apple's policy > All Sales Are Final >  iTUNES STORE - TERMS AND CONDITIONS
    Note... it would help to tell us which Mac OS X you have installed when you post for help.

  • Hello. I have bought an iMac in Ft.Lauderdale but now i'm in Ukraine. I lost the receipt and in order to get my iMac fixed they told me to get an invoice from Apple. So how can i get an invoice from Apple?

    Hello. I have bought an iMac in Ft.Lauderdale but now i'm in Ukraine. I lost the receipt and in order to get my iMac fixed they told me to get an invoice from Apple. So how can i get an invoice from Apple? Thank you!

    If you bought it from an Apple Store you will need to contact the Apple Store to see if they can help you. This forum is a user to user forum and frankly I've never seen a question like yours come up. If you purchased it with a credit card then it should be pretty simple to get a copy of your statement and see if the "they" you are referring to will accept that as proof of purchase.
    Good luck!

  • HT4009 How do I get a refund on an in app purchase that I did not receive

    I would like an answer as to how I can get a refund on an in app purchase that I did not receive on the sims freeplay

    You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 How do I get a refund on an in app purchase that was never delivered?

    How do I get a refund on an in app purchase that was never delivered?

    If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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