HT201303 How do I reset my security questions for my Apple I d ?.
I can't make purchases since I can't remember my security answers !?
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
Similar Messages
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How do I change my security questions for my Apple acct. I have forgotten mine and need to reset them. Someone please help. I have changed my passcode several times but the security questions are killing me. Thanks for your help in advance.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
How can i reset my security questions for my apple ID
I would just like to see if anyone would know how to reset apple ID security questiond because my questions are outdated and my answers are irrelivent
Hi James,
The article below will help you with your AppleID question:
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622?viewlocale=en_US
Can I change the answers to the security questions for my Apple ID?
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your Apple ID. Sign in with your Apple ID name and password, go to the section Password and Security and click Reset your security information.
Hope this helps ...
- Judy -
How do I reset my security questions in my apple account, I don´t remember the answers!
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
Hi, How do I reset the security questions on my apple id?
Hi, How do I reset the security questions on my apple id? i know my username and password but have forgotten the answers to my security questions, please help
Security questions:
https://discussions.apple.com/docs/DOC-4551 -
HT5312 How do I reset my security question for my account?
How do I reset my security question for my account?
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT4623 How do I reset my security questions for my iTunes account?
How do I reset my security questions for my iTunes account?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures contact Apple. See: http://www.apple.com/support/itunes/contact/ -
HT1420 How do I reset my security questions for my Aple ID
How do I reset my security questions for my Aple ID?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How do i reset my security questions without contacting apple customer support as i forgot them?
If you have Rescue Email. If you do not have Rescue Email, you need to call.
http://support.apple.com/kb/ht5312 -
HT5312 how do i reset my security questions without Calling Apple support?
how do i reset my security questions without Calling Apple support?
You need to ask Apple to reset your security questions; ways of contacting them include filling out and submitting this form.
(96738) -
How can I change my security questions for my Apple ID. I can't seem to get the questions correct at the moment
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
How do I change my security questions for my apple ID if I do not remember the answers to my current security questions?
If you have a rescue email address (an alternate email address is different) on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
How can I change my security questions for my apple/itunes account?
How can I change my security questions for my apple/itunes account?
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95224) -
Hello, how can i change my security question for my apple ID
Hello, please can you tell me how can i change my security questions for my apple ID. thanks UdoH
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
HT5312 please i need to reset my security questions for my apple id
please i need to reset my security questions for my apple id
http://support.apple.com/kb/HT5312
If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466, and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
HTH
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