HT201303 How do you reset your security questions?

I forgot the answers to my security questions and want to reset them. Apple has been no help. Any have any ideas?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

Similar Messages

  • HT201303 How do you reset your security questions if you do not know the answers?

    How do you reset your security questions if you do not know the answers?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • TS1424 hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

    hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 how do you reset your security questions when the rescue email address no longer exists?

    how do you reset your security questions when the rescue email address no longer exists?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
    (90823)

  • TS1424 How do you reset your security question?

    How do you reset your security questions? Please help.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT1689 How do you reset your security question answers?

    How do you reset your security question answers???

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID

  • HT4990 how can you reset your security questions if you have forgot them

    How can you reset your security questions if you have forgot them.?

    You may find solutions if you look under More Like This at the right of this page. If not, this forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store and hence not the best place to get assistance with this problem. You'll be most likely to get additional help with this issue if you ask in the general iTunes forums where this question has been asked and answered in a number of other threads.
    Regards.
    Message was edited by: varjak paw

  • How can you reset your security questions??

    how can you reset your security questions if you forgot them???????????

    You can go to appleid.apple.com, sign in, click on password and security and if you have a rescue email on file you can select to send an email to reset them. If the option is not there you will need to visit expresslane.apple.com to request to have them reset.

  • HT201363 How can you reset your security questions if you can't remember the answers?

    Hello! my question is how can you reset your security questions if you don't remember the answers?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106484)

  • HT201303 How do you change your security question?

    How do you change your security question for iTunes?

    If you can remember them then you can login here and change them : https://appleid.apple.com
    If you don't know them and you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • TS2446 How do you reset your security questions when you don't remember them

    How do you rest your security questions if you forgot them ?

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions. (Resetting security questions)
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • How do you reset your security question on App Store ?

    I Have been trying to buy things on my Apple Store on my phone because I have $15.00 on the account but when I try to buy thing it asks for the security questions but I don't rememover the answers to them how do I reset my security questions with that $15.00 still on my account?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114711)

  • How do you reset your security questions if you don't remember the answers?

    How do I reset my security questions if I don't remember my answers to the original quesitons?

    I have the same problem. I didn't set a rescue email for some reason. To find out weather you hav a rescue password: Go to appleid.apple.com, sign in, go to manage account and then password and security if you do there will be a link below telling you that you can send an email to it. If not the link won't be there. Hope this helps.

  • TS2446 How do you reset your security question answers

    I have forgotten my answers to my apple id security questions

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, then go to manage your account > Password and Security and set your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • TS1424 How do you reset your security question answers if you forgot them?

    I need help resetting my answers to my security questions so I can purchase things on my account.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97286)

Maybe you are looking for