HT201303 i need to be set up so i could use my account, can u call me so i could explain. i have a new mac and i need to put in security answers cuz it is first purchase on new computer. help!!!!!!!!!!!!!!!!
the CAR security question is not matching up, so i am not being permitted to purchase a song, as this is a brand new MAC, and it will be first purchased song. PLEASE HELP
<Edited By Host>
These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your phone number from your post's title.
If you can remember them then you can login here and change them : https://appleid.apple.com
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - Apple were recently reviewing their security processes so it was taking longer than 24 hours, and I don't know if that review has now finished.
Similar Messages
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I have done my back up using time machine, now I have a new mac and I need to access the files that I had saved from my old mac. How can I do that?
Use Migration Assistant on your new Mac:
Click Continue:
On the next screen, choose your Time Machine backup disk.
Don't bother to migrate Applications unless you know they will work on your new Mac. For example, PowerPC applications won't work. Just migrate your user account which will copy all your photos, music, movies, and other documents.
Note: you will not be able to migrate the information to same account in which you are already logged in. Migration Assistant will tell you that and recommend what to do. It can migrate the information to a new account, but you will have to give it a name you might want to change later. One way around this is to create a temporary account, log in to it, and run Migration Assistant which will replace your normal account. Then, log out of the temporary account, log in to your usual one, verify everyting works as you expect, and delete the temporary one.
All this can be avoided when you set up a brand new Mac by running Setup Assistant which essentially does the same thing to create your new account, but most people are too excited to do that and elect to migrate later. -
Hi, I have the new mac, and I cant find how to download all the audiobooks I've purchased? I've gone to purchased, but they are no where to be seen,m can anyone help. Robert
You cannot redownload audiobooks at all. The audiobook industry does not allow this.
As always have been the case, you should copy everything from your old computer, or your backup copy of your old computer, to your new one. -
I forgot my security answers to be able to purchase a game on big fish how do I fix this I should have wrote it down but I didnt
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten
Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose. -
HT201303 I'd like to reset my security answer cuz I forgot it.
I'd like to reset my security answer cuz I forgot it.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
I can't downloamd Things just because I forgot the security questions and I I'm putting the security questions the wrong answers and they blocked me how can I unblock it
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89136) -
I bought a brand new mac and follow through setting up process with my apple id but when I open App Store I don't see lion into the purchases list. why?
Updates come through Software Update not the App Store. If you have to reinstall Lion that is done via Internet Recovery.
OS X Lion- About Lion Recovery
OS X Lion- Run Software Update to use Lion Internet Recovery
Lion maintenance and recovery operate via the Recovery HD. It's possible to create a separate recovery disk on a flash drive using OS X Lion: About Lion Recovery Disk Assistant.
To boot into the Recovery HD:
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button. -
I brought Pages, and it showed in the purchase history. But in my new Mac pro, It needs me to buy again. I register already, it didn't show "downloadable". How can I do?
Sorry, I bought the Pages App in March. Now I can't download.
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I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I purchased 2 large bags of cell phones at a surplus/lost and found auction. The owner of this phone lost it, and didn't pick it up at the lost and found within 90 days and the phone was put up at auction. By law I am the new legal owner of the phone. The person who lost it locked their phone but didn't bother going to look for it. Not my problem. I went to the Apple store with my auction receipt and they said they still can't erase the old owner's account from the phone, and I need their receipt and their permission. There has to be some way around that. I legally purchased it after they lost it and neglected to pick it up within the time frame the law gave them to pick it up. Basically the Apple Store employee told me I was **** out of luck and the phone is basically garbage.
You were correctly informed. You are the new, legal owner of a beautiful paper weight. There is no way around it. This is a security protection to prevent people who steal them from getting value from the stolen item.
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how do you transfer Apple IDs from one ipad to another iPad? I got the new ipad and gave my ipad 2 to my wife who had the first version and now I can't get my Apple ID off so she can use her Apple ID.
You don't transfer Apple ID's from one device to another one. You sign out in the settings, )the App Store and iTunes if necessary) and then sign in with the other ID.
Settings>iTunes & App Stores>Apple ID>Sign out. Them sign in with the other ID. You can sign out of the app store and iTunes as well by going to the featured Atab in the App Store and the music tab in iTunes, swipe to the bottom and access the Apple ID in there.
You should have erased the iOad before you gave it to her in Settings>General>Reset>Erase all content and settings. That way she could set up the iPad as new with her own Apple ID.
Be aware of the fact that if you use each others ID's in order to download past purchased content to your own iPads, you will lock yourself out of your own ID as you will have associated your iPad with the other person's Apple ID.
In other words, if you sign into your wife's ID on your iPad so that you can download an app or an album so that you don't have to pay for it again, you will lock yourself out of your Apple ID for 90 days. -
I just bought a new iPad and I want to bring over all my apps from my first iPad but I don't have a computer, do I just set up an icloud account and upload all the things from my first iPad and then connect the new iPad to the icloud using the same account and sync it?
No. You configure your new one to use the same Apple ID. Then re-download from iTunes:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have os 10.5.8 software on my mac and I need to update the software on my mac so I can update my iphone 4s, every time I try to update my mac with the 6.0 it says it doesn't need any updates, but my mac still has 10.5.8.... any help?? Please...
You must first buy Snow Leopard from Apple: 800-MY-APPLE (in the US)
Make sure your system meets Snow Leopard's requirements:
Mac OS X 10.6 "Snow Leopard" System Requirements
To install Snow Leopard for the first time, you must have a Mac with:
An Intel processor
An internal or external DVD drive, or DVD or CD Sharing
At least 1 GB of RAM (additional RAM is recommended)
A built-in display or a display connected to an Apple-supplied video card supported by your computer
At least 5 GB of disk space available, or 7 GB of disk space if you install the developer tools
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