HT201303 In store app purchase wifi says please contact iTunes store cannot confirm this purchase. Made 5previous purchases. Hit ok and says cannot connect to ITunes store called cc company AOK on there end
? Why
Have you contacted iTunes support ? http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
Similar Messages
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When I purchase chips in "poker" app, i see message "Please contact ITunes support to complete this transaction".What I have to do?
um, you would have to "contact iTunes support to complete the transaction". Is there something that you don't understand?
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Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase. It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.
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???????????????/in the process of trying to purchase an app, it pops up and says please contact itunes to complete this tranaction
You probably need to contact iTunes store support: http://www.apple.com/emea/support/itunes/contact.html.
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When i buy , in game ( diamond dash) , (bable witch) ... App stor say , please contact itunes support to conplete this transaction
You can contact iTunes support by going to this page, selecting iTunes > iTunes Store and sending them the details. Just so you know, the people on these forums are just other Apple product users like yourself, Apple does not generally answer questions here.
Best of luck getting things straightened out. -
HT201304 in app purchases - please contact itunes support to complete
clash of titans - in app purchase - please contact iTunes support to complete this transaction. What does thsi mean - cant find where to contact?
It means exactly what it says - contact iTunes support. There is some issue that only they can resolve for you.
http://www.apple.com/emea/support/itunes/contact/
Click on the Contact iTunes Store Support on the right hand side at the top and go from there.
Or you can try here if you prefer.
https://expresslane.apple.com/Issues.action -
Error "Please contact itunes support to complete this transaction" when in-app purchases
Dear Sirs,
As frequent customer buying iTunes Gift Card, I would appreciate your kind clarification on below points, for my best reference:
- I'm using Apple ID Canada and playing a game (i.e. Clash of Clans from http://www.supercell.net) which identifies each game account by their GameCenter account. Hence in case of using only this Apple ID, for how many account game I can buy in-app purchases?
http://itunes.apple.com/ca/app/clash-of-clans/id529479190?mt=8
- I use my Apple ID buy gem ( intem of this game ) for 2 anccout game ( 2 iDevices) , but now I can't buy more Error "Please contact itunes support to complete this transaction" .How I can fix it ?
For ex: My Apple ID is [email protected] and share to a friend. Both of us log to this Apple ID "[email protected]" to download a game on 02 different iDevices namely "acc1" and "acc2". Is it possible to use only this Apple ID to buy in-app purchases for both account games "acc1" and "acc2".
Looking forward to hearing from you soon.
Thanks and Regards,noobdoon wrote:
... "Please contact itunes support to complete this transaction" .How I can fix it ?
Contact iTunes Customer Service
Apple Support iTunes Store Contact Us
noobdoon wrote:
... Is it possible to use only this Apple ID to buy in-app purchases for both account games "acc1" and "acc2".
See Here http://support.apple.com/kb/HE37
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs. -
Error message "Please contact iTune support to complete this transaction" when I was trying to purchase an app????
Help!! Any one experience this issue???
iTune support, "You are violating the iTunes Store Terms and Conditions specifically, however we're unable to speculate. You are not authorized to purchase from the US iTunes Store. From here please continue to review the terms and conditions in detail for further information."
Do you guys even read the "Terms and Conditions" ? There are thousands of words. who know what term I am violating. It works fine before 12/01/2012...I bet they don't even know what caused this problem...They keep asking me to read it without solving the problem..."Dose that just happen after December 2012??"
No. It has always been that way.
"So people who live in USA and while travel to other country are not allowed to buy anything? "
Correct.
"how about people who work oversea for long term?"
They would need an itunes account based in the country in which they live.
"The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance."
http://www.apple.com/legal/itunes/us/terms.html#SERVICE
It is the same for all countries itunes stores. -
why dose it keep saying(conot connect to your itunes account please contact itune support)every time i need to purchase any thing ,now i cannt purchase any thing from itunes??!!
We are fellow users here on these forums, we won't know why you are getting that message. If you haven't already done so then you can contact Support via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Shortly my problem when I'm trying to buy any thong there is massage says "Please contact itunes support to complete this transaction????????"
Hi ..
Use the email form here > Apple - Support - iTunes Store - Contact Us -
i cant buy in-app purchase! but the message said that "Your purchase could not be completed! please contact itunes support.... how to fix?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Can someone help me... I tried to purchase something from a game clash of clans and its says purchase can not be completed... Please contact iTunes...
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (most of us on these forums are fellow users, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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When I afford an in-app purchase for a game.It`s always show me " please contact itunes support to complete this transaction"
These are user-to-user forums, you can contact iTunes support via this page and ask why you are getting the message and how to resolve it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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When i'm trying to send an application as gift using "send gift via email" option, it is not allowing me to buy the app. A pop up appears with message "Please contact itunes support to complete this purchase"
Okay, so do as it says, contact iTunes customer support.
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In-App Purchases denied "Please contact iTunes Support to complete transaction" when trying to buy Gems in a game.
I want to gem In-app very much. I need to do.Now. I contract itune support. But I have not received the email from Itune support.
about 2 days.
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