HT201303 The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password. I have tried to reset the password, update the billing info and it still won't let me make any purchases.
The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password. I have tried to reset the password, update the billing info and it still won't let me make any purchases.
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?
Similar Messages
-
HT1918 I update my payment info and it still doesn't let buy stuff
I up dated my info and can not buy anything
What happens when you try to buy something, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
My ipad has a black screen and the apple logo and won't do anything else. I have tried to reset to no avail.
Try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.
Sorry- edited:
How do I remove my credit card from my account? Right now I have no* debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase. So take it back and unlock my ability to DL free apps. -
I know my apple ID password but apple will not let me make any purchase without my security Questions, which I can not remember the answers to which is crazy as I have already made purchase and have £10 on my account still to be redeemed!! Please help
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312 -
I can't log into the Itunes store. I type in my Apple ID and my password and the message "This Apple ID cannot be used for the iTunes Store." "Enter another Apple ID." I need help on fixing this.
Yeah I'm starting to see a ton of forums posts right now about the same thing :/ I wonder what's going on
-
Under settings my phone has my apple id logged in, when I go to update on the app store it asks for a friends apple id, how do i fix this?
The app must have been purchased using your friends account. This means that the app belongs to your friend.
You need to buy your own copy. -
when i go to buy a cd it asked me to update my billing info and all my info is correct yet it still says its wrong...whats going on?
juturna916 wrote:
when i do it it doesnt go through and all it says is to contact iTunes support. What do i do?
Contact -> iTunes support. -
I tried to reset my settings in my iPhone 4 and now it won't restore my iPhone. I tried connecting it to iTunes and it won't work. How can I fix this?
Did you try to connect in recovery mode, explained in this article?
iOS: Recovery mode -
When I am abroad (living in Norway) the phone only temporarily (and seldom) connects to a network. Most of the time is says "no service" in top left corner...From advice I have tried to turn it on/off...with and without sim installed...roaming makes no diff. Can anyone help me?
You're welcome.
If she has full reception and connection with the same cell phone carrier where you don't - with you both using a SIM card provided by the same carrier while in Norway with an unlocked iPhone, then make an appointment at an Apple Store if there is one nearby to have a diagnostic test run on your iPhone.
In the interim, I would contact this cell phone carrier in Norway to ensure your iPhone is provisioned properly. They can run a reset for your account that will require powering your iPhone off, so call them with your wife's iPhone for this. -
What does mzcommerce.credit balance mean? I can`t buy anything on the app store because I get this message?
Read more: What does mzcommerce.credit balance error mean on itouch? - Getting this message while trying to download apps all of the sudden :i just received the same error.. checked everything in my account and cant find anything wrong.. i have also been getting some weird imap.gmail server not found i looked through all the boards and nothing is working.. i just recently upgraded to ios 5 and thats when the issues started
-
My airport seems not to be working anymore. I have internet but now I can't play music through Itunes remotely. Airport kept flashing amber. Now I have tried to reset it it only flashes briefly amber and then no more light and it seems disconnected?? Any help out there?
Unfortunately the Netgear DG834N router is rubbish with Macbook Pro's. I've had a few netgear routers, which were all good with my mac, which is why I bought the 'N' series one as an upgrade to the 'G' version, but basically it crashes my Mac constantly. I get the fade up grey screen forcing my to hard power off my book. everything freezes. It plain just doesn't work. wireless 'N' is still just in draft form and the difference between the Netgear and Mac version on the macbook pro just clash. Netgear haven't updated the firmware on the router since last year, so hopefully the will soon, but I've just gone back to my old 'G' version, and stuck the DG834N on ebay. I tried all the configs, with and with out security and no luck, it always disconnected, froze and crashed.
-
Iphone 4s touchscreen stops responding after a minute or so, I then have to wait at least a minute before the touchscreen works again but soon after it stops responding. I have tried hard reset, turning it off over night, etc
Hello,
I had that problem as well and the apple support suggested to turn off the LTE-mode to have a running system and try to exchange the micro-sim by my provider.
THAT was not an option!
BUT it seems to solve my problem in the following way after trying a lot of possibilties:
In the menue properties/help (don't know the exact english word, because I run my phone in german)
I switched on the nice feature 'flash LED' by incomming calls, msgs, and push infos.
Today the flash feature was responding to different push notes very slowly.
By switching this feature off the LTE-mode-tochscreen-not-responding-problem disappeared.
We tried this on a other iphone, not having the metioned problem, and switched the LED-flash:
the problem appeared. Switching the LED-flash off: problem disappeared!
It seems to be a bug that the LED will hint Calls and MSGs in combination with the LTE mode!
treated my phone very hard today to double check, but its still ok.
@Apple:
Please fix that issue in the next update.
Hope, this helps you guys as well. -
Tried to change my billing info and got an error message 413.
How about supplying a phone number and a real person instead of the inpersonal online activity that apparently does not work.Hello Dennis,
please give us feedback, whether you had been successful. If not, maybe we can interest a qualified and educated employee of Adobe's staff.
Nevertheless I normally I would use Contact Customer Care = http://helpx.adobe.com/contact.html, by clicking through the headlines.
If none of the conditions is fulfilled, and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter -
My ipad2 isn't allowing me to download any apps. When I try to download a app it prompts me too update my billing info. I did that and it said invalid security code for my credit card. It just started this two days ago, before I had no problems. Please help my apple friends
See Here > http://support.apple.com/kb/TS1646
Maybe you are looking for
-
When i update my backeup my all softower are missing in my phone
when i update my backeup my all downlood softower are missing in my iphone phone. now i an out of UK. please call me 008801712793730
-
HP LaserJet 2420n and Queue Based Printing?
I'm looking at a new workgroup printer and am leaning towards the HP LaserJet 2420n The price is about right, I'm sticking with HP, and this seems to be the replacement for the 2100, 2200, and 2300 series which I liked a lot. It has a built in JetDir
-
Enable Reader extensions in Acrobat XI on a form created in LiveCycle.
A couple weeks ago I created a form in Acrobat XI, added an image field using LiveCycle (because Acrobat doesn't have that feature), then went back into Acrobat and "Saved As Other" "Reader Extended PDF" so that people can save a filled out form usin
-
BAPI/Function Module for Debtor Creation
Hi Friends, Could you pls let me know the BAPI or Function Module for Debtor Creation. Thanks Ravindra
-
I'm using date, but all the methods are depreceted. private boolean canExecute() if(lastDate != null) Date now = new Date(); Date changeSession = new Date(now.getYear(), now.getMonth() , now.getDay() , 3 , 0 ,