HT201303 Trying to download a song from iTunes. Message claims I need to "update" my billing info because I am "using a new device". I am not using a new device. How do I know this is genuine?

Trying to download a song from iTunes, I get a message asking me to update payment details because it claims I am "using a new device." I am not using a new device. How do I know if this is genuine?

(Typing all in capitals is considered shouting, makes posts difficult to read and may mean that people are less likely to reply.)
There isn't a phone number for iTunes Support.
If you've forgotten your answers to your security questions then you can get them reset : If you forgot the answers to your Apple ID security questions
If you have a credit card on your account then its details have to complete - and asking for their details is also a way of checking that you have a valid billing address in that country. As long as you are buying content for yourself and not trying to gift content (you can't use your balance for gifting) then the purchase price (plus any applicable taxes) should be deducted from your balance. If it's not then you contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT1212 I am trying to download a song from iTunes, and it is asking security questions that I don't remember ever setting up. can you help me

I am trying to download a song from iTunes and it is asking security questions that I don't remember setting up. Therefore I do not have the correct answers. Any help?

You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
(95884)

Ipod touch is trying to download a song from itunes and an app from the store. Both are waiting, and won't dowload. Is there a way I can stop them dowloading? Doesn't seem to be an option to

My ipod touch is trying to download a song from itunes and an app from the store. Both are waiting, and won't dowload. Is there a way I can stop them dowloading? Doesn't seem to be an option to

Create a iTune and App Store account without credit card
1. Go to App Store and select a free app
2. Tap INSTALL APP
3. Create New Apple ID
4. Confirm Your Country
5. Agree with Terms and Conditions
6. Fill in your Apple ID and Password (must be a valid email address)
7. Create and answer your secret question e.g. What is the name of my dog?
8. Select NONE for Payment Method
9. Fill in Billing Address i.e. your address
10. Submit application for new Apple ID
11. Wait for verification email
12. When email arrive, verify your account
13. Start downloading your free apps

HT1657 We just downloaded a movie from Itunes but the picture is completely scrambled. Audio is fine but all you can see are funny color pixels on the screen..how do we fix this?e

We just downloaded a movie from Itunes but the picture is completely scrambled. Audio is fine but all you can see are funny color pixels on the screen..how do we fix this?

The movie is from iTunes. You would think that a download from iTunes to a MacBook could be watched on an HDTV using Apple TV without any headaches bit this does not appear to be the case.

TS3297 Are you kidding me? I'm trying to download "one song" from iTunes and have to do the whole album or send it to myself as a "gift." Don't understand and really don't like this new interface. Actually I hate it!!!! I just want one song from various a

This whole thing is very confusing and I'm not happy about having to input my password
FIVE count them . . . Five times.
I want to revert back to the last ITunes i had. How do I do that? I'm not happy with
the new interface. It's too confusing. Not sure how to make songs "shuffle" etc. . .
but that is the least of my problems.
What's going on with you guys?
Let's keep things simple please.
Thank you!
Shelley

Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library.

I am trying to download a song from i tunes to my iMac and it isnt working. My password is correct but it just won't work.

I am trying to download a song from itunes to my mac. I have done this hundreds of times but every time i do this now it doesnt work...can anyone suggest what the problem could be?

You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
(95884)

I'm downloading a song from iTunes, but the download will not complete

I'm trying to download a song from iTunes, but it starts downloading but it won't complete the process. I've already downloaded 4 songs without a problem.
I'm just having a problem with Thunderstruck by AC/DC

Hi Dlewisn01!
Here is an article for you that deals with interrupted downloads:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
Thanks for coming to the Apple Support Communities!
Regards,
Braden

HT1414 I just got a new iPhone 4 and I tried to download some songs from my itunes account and it bricked my phone so now my new phone is locked and I can't use it. What can I do to resolve this?

I just got a new iPhone 4 and i tried to download some songs from my itunes account onto my phone and it bricked my phone! So I can't use my phone, it's locked. It shows a plug going into an adaptor frozen on my phone. How can I resolve this problem? I got my phone at Verizon yesterday so I went back to see if they could help me today and they didn't know anything about it at the Verizon store. Theyy said to try IMac store here in town...

Ask the Verizon store to exchange your iPhone for a different iPhone 4.
UPDATE - Sure, try ckuan's solution first. Then use mine if that fails.
Message was edited by: sberman

I downloaded several cds to my external hard drive in .mp3 format. Later, I copied them to iTunes. The songs only play when the external hard drive is plugged in. I tried to load the songs from iTunes to my iPhone and the songs don't play.

I downloaded several cds to my external hard drive in .mp3 format. Later, I copied them to iTunes. The songs only play when the external hard drive is plugged in. I tried to load the songs from iTunes to my iPhone and the songs don't play. I thought iTunes allowed me to transfer music to my iPhone and play it. What am I doing wrong?

Hi skoorb1,
When adding music to iTunes, you can set it to either make a local copy of the file, or simply point to the original location of the file (for example, on an external hard drive). If it is set to do the latter, it will not be able to play or transfer those files when the external hard drive is not plugged in. You may find the following article helpful:
iTunes: About the Add to Library, Import, and Convert functions
http://support.apple.com/kb/ht1347
Regards,
- Brenden

I backed up my ipod and i lost all my music. And its not letting me put my music back on my iPod and i also tried to buy a song from iTunes but it didn't download to my IPod. So now i dont have any music on my ipod now

i backed up my ipod and i lost all my music. And its not letting me put my music back on my iPod and i also tried to buy a song from iTunes but it didn't download to my IPod. So now i dont have any music on my ipod now

What exactly happens when you try to sync?
Does iTunes see the iPod?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod

I am trying to download a song from my 4s iTunes, but says error then asks to retry or done?

I am trying to download a song from my 4s iTunes, but says error then asks to retry or done?

Try downloading the songs from a different device. If you are doing it from your iOS device, try form your computer.

Im trying to download a movie from itunes and it says i dont have enough memory. I can see that I have 13G in icloud but i dont know how to add the movie to that memory

Hi,
Im trying to download a movie from itunes to my ipad 2 but it says i dont have enough memory. I have 13G of space on icloud but cant figure out how to down load it to icloud. Can anyone advise please.

Hi back,
Icloud cannot be used to increase internal memory of ipads, otherwise nobody would buy more expensive 32, 64, 128 gigabyte versions. Hype with "movies in the cloud" is more of itunes store, keeping movies available for you in order to download on any device. That does not go against your storage in the cloud, though.
So if you go to your computer and you purchased movie ( not rented ) you can download and watch.
There is something else to pay attention to, your ipad (if I am not mistaken) is not capable to run HD movies, make sure you do buy Standard Definition, and they will take less space on ipad.

I am trying to buy a song from itunes which i have done many times, but its telling me that its my first purchase and wont except my apple ID. Could someone tell me why????

I'm trying to buy a song from ITunes which i have done many times, but it wont except my apple ID and a page comes up saying that its my first time buying from this computer and i have to answer security questions but it wont except my answers there either, which i know are right. While all this is happening i am actually already signed to itunes so why wont it accept my password when trying to buy???? Please Help.

Wish I could help. My wife is having the same problem. Same computer for 2 years and all of a suddent it thinks this is her first purchase.

Downloading one song from itunes store to ipod

I downloaded one song from itunes store yesterday. I accomplished it accidentally. Does anyone know how to easily download one song directly to ipod.

Thanks for your response. I downloaded a "free" tv show from itunes and it definitely does NOT work on my ipod. Tried it out on two different computers. Also tried another purchased tv show from itunes I had bought. Says it's wrong format. Just tried streamclip software and the m4v is not even a compatible file for the software. Help!
All video content purchased through the iTunes Store
is compatible with the iPod. I would suspect that
it is your video podcasts that are a problem. They
probably need to be converted to an iPod compatible
format before they can be transferred to the iPod.
I would try using software such as MPEG Streamclip to
convert your incompatible video files.
ibook G4 Mac OS X (10.4.2)

My Ipod isnt downloading the songs from itunes?

I have my ipod touch 4th gen. plugged into my laptop. I am trying to get the songs from itunes (on my laptop) to my ipod. I am clicking the song and dragging it to my ipod but thats not working. I also tried syncing my whole library of 197 songs but only 22 are going onto my ipod after the complete sync. PLEASE HELP MEE!?! My block party is in an hour and i am in charge of the music and only have 22 songs....

What happens when you try to redownload them directly to the iPod?
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT201303 Trying to download a song from iTunes. Message claims I need to "update" my billing info because I am "using a new device". I am not using a new device. How do I know this is genuine?

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