HT201303 verification of rescue email address

I received an email asking me to submit apple id and password to verify a rescue email address that I submitted. How am I to know this is legit or a phishing activity?

You won't be able to add or edit a rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add/change a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Similar Messages

  • I have iphone5 which i bough from india ..i forgot my password of apple id can i get the rescue email address on which i getting the reset verification mail

    i have iphone5 which i bough from india ..i forgot my password of apple id can i get the rescue email address on which i getting the reset verification mail

    You will have to try to recover the password or contact Apple for help.
    https://iforgot.apple.com/
    IF you still cannot recover it, contact Apple according to the instructions here.
    Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

  • How do i add a rescue email address to an already existing apple id? The only option it gives me, under the manage my apple id category, is an alternate email. I am trying to make my alternate email address my rescue email address.

    How do i add a rescue email address to an already existing apple id? The only option it gives me, under the manage my apple id category, is an alternate email. I am trying to make my alternate email address my rescue email address. I am new to this community thing.

    Note that the rescue email address is not on the "Name, ID and Email Address" page -- you need to click on "Password and Security" on the left side. Even after you do that, it may or may not be available. As noted in the following it is only available if you have 3 security questions and are not using 2-step verification: Manage your Apple ID primary, rescue, alternate, and notification email addresses

  • I have released my rescue email address is not a valid address, ie it has been entered incorrectly.  how do i change my rescue email address when i can't remember the answer to my security questions???

    ... realised... sorry

    You won't be able to change your rescue email address until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team :http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312. Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • How to set a rescue email address without answering security questions?

    As it turns out i don't have any rescue email address and forgot my security questions! so how can I know what was my answers to those questions?! or how can I set a rescue email address when I couldn't go to the "password and security" section?

    You won't be able to add a rescue email address until you can answer your questions, you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then add a rescue email address for potential future use : http://support.apple.com/en-us/HT201356
    Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 what about if you have added a rescue email address and verifyed it and the forgot your security question thing still doesnt show because i dont no my security questions ???????????????????????

    what about if you have added a rescue email address and verifyed it and the i forgot my security questions still doesnt show up and i dont no the answers !?!?!?!?!?!?!?! what do i do then because i dont want to phone up !?!?!?! please help !!??!?!?!

    If you have just added an address to your account then it will be an alternate email address - a rescue email address can only be added by answering 2 of your questions. You will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Wrong Rescue Email Address

    Hi,
    I've been trying to reset the security questions for my AppleID, but I can't remember the answers.
    There's a link below the questions the questions that lets me reset them, but the email it is being sent to is either a forgotten email address to, or not my address at all.
    I've tried to create a new rescue email address but I can't find the option to do that. I also want to delete this current rescue email address because I don't think it is mine.
    Please help.
    Thanks!

    You won't be able to change your rescue email address until you can answer your security questions (it's changed by answering the questions on the screen that the reset link shows on), you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • HT5312 How can i change my Rescue Email Address? Someone Used My Account & Changed Everything.

    Someone was using my account and changed my security question's answers and changed my rescue email address. What can i do to change everything back to the way it was?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 ?how to reset your security question? if you've forgotten your rescue email address password

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    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5621 Apple ID and rescue email address disaster. Please help!

    My mother recently set up her first iPhone. From what I can gather, during the setup process she was asked for a rescue email address. She only has one email address *************@btinternet.com. Later on when asked for an email for her Apple ID, she tried the same address but was told they cannot be the same. She then entered *************@btinternet.co.uk thinking this was just a login ID. The email address does not exist so some of you will know what's coming!
    We have just synced the phone to iTunes for the first time to get email contacts onto her phone. I wanted to setup iCloud backups etc for her but the phone will only send verification emails to the @btinternet.co.uk address which doesn't exist! We cannot therefore do anything much with the phone. I am praying there is a simple solution to this. I created an outlook.com address for her and set this up as an Apple ID on the computer thinking I was replacing the @btinternet.co.uk one. Whilst the outlook ID logs her into iTunes, the phone still tries to send emails to the other address.
    Any suggestions most welcome!!

    Oh, bummer. You are going to have to go in and do the following to get the iCloud account in sync with the Apple ID:
    1.     Sign back into Manage your Apple ID and change the Apple ID (temporarily) back to the .co.uk address
    2.     Don't verify this email, just click on Done when you have changed it
    3.     Have your Mum go into her phone to Settings>iCloud and have her scroll down to the bottom and click on Delete to delete the iCloud account under the invalid ID. She will want to type in the current password on her account. She can answer Yes to save her Contacts on the phone, if she wishes. Then complete the Delete process to get the iCloud account off of her phone.
    4.     Go back into Manage your Apple ID and change the ID back to the valid email address
    5.     Have her go back into her phone and under Settings>iCloud sign in with the valid new Apple ID
    Once she has done that, then they will all be in sync.
    I see what you mean about the Rescue email address. I looked on one of my old accounts, and could find no way to even get to it (not sure I have one on that account). But I would suggest that you contact iTunes Support and have them remove the Rescue email address if it is still there. It is possible that it was deleted when you changed the Apple ID to the same email, since they cannot both be the same.....
    Here is the link to contact iTunes Support:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    Let me know how it all works out! Best of luck, and if you have any other questions, just post back!
    Cheers,
    GB

  • HT5312 how do i set a rescue email address if i cant remember the answers to my security questions?

    how do i set a rescue email address if i cant remember the answers to my security questions?

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    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I forgot my Apple ID questions but I don't have a rescue email address and i am not able to buy anything with my iTunes account!

    Does anyone know what to do?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 What if i forgot the rescue email address ? And the security questions ... I only have This sonnet seems to be about the author's attempts to immortalize his wife or the love of his life. Access  to my apple id email . I think someone changed them

    What if i forgot the rescue email address ? And the security questions ... I only have This sonnet seems to be about the author’s attempts to immortalize his wife or the love of his life. Access  to my apple id email . I think someone changed them .

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    The security questions and rescue email address is there for account security. If you don't have a rescue email address then contact iTunes Support using the link on the HT5312 page that you posted from.
    When they've been reset you can then either a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5622 Rescue email address is no longer valid, but I cannot see where to alter this

    Rescue email address is no longer valid, but I cannot see where to alter this

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 Rescue email address not work and I forget my security question answers

    Rescue email address not work and I forget my security question answers

    If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions), or you aren't receiving the email to it, then you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570

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