HT201304 Game of Thrones Ascent Game - Gold purchased but unable to download it!

#32529 Gold has been purchased but unable to download
I purchased gold but have not yet received it!
I keep getting the error message attached.
I have updated my OS, updated the game & even reloaded it! The developer website recommended I contact Apple instead!
Please help me!!!!
Thanks

0839566002 wrote:
I purchased gold but have not yet received it! I keep getting the error message attached.
I have updated my OS, updated the game & even reloaded it! The developer website recommended I contact Apple instead!
To Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact

Similar Messages

  • I have already purchased 230 gem in game Catsle Clash, but when i download it to this game, it's failed

    I have already purchased 230 gem in game Catsle Clash, but when i download it to this game, it's failed

    Do you mean that you haven't received the item ? If you do then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    Or do you mean something else ?

  • I have iPad Air. I want to download games from safari but safari cannot download the file.so what should I do??

    I have iPad Air. I want to download games from safari but safari cannot download the file so what should I do??

    Hamzy 15 wrote:
    And what about the music?
    Music comes from the iTunes Store or by Syncing with your computer.
    >  http://support.apple.com/kb/HT1386

  • I am getting Already Purchased but yet not downloaded , in Consumable Product "In App Purchase"

    I am trying on Purchase a Consumable Product , the First time is succeeds , but 2nd time I get "Already Purchased , but yet not downloaded" . I mean it is behaving like Non - Consumable . Please Help me out ASAP

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I am trying to download UCbrowser which is fine on my iPhone 5C but unable to download on my iPad2, It shows on cloud but I couldn't download, I tried to change date but still no go, It says "you've already purchased this so this will be downloaded now"

    I am trying to download UCbrowser which is fine on my iPhone 5C but unable to download on my iPad2, It shows on cloud but I couldn't download, I tried to change date but still no go, It says "you've already purchased this so this will be downloaded now" but never downloads

    Close the App Store app, reset your iPad and then try again.
    To close the App Store, drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • Purchased but can't download Photoshop

    Purchased but can't download Photoshop

    What exactly means "can't"?  What version are you trying to download?
    See also https://helpx.adobe.com/download-install.html

  • I pre-ordered an album and it says its purchased but I cannot download it

    I pre-ordered an album last november, and now it's finally avalible. On my Ipod, it says purchased, but there is no option for me to download the album. I also tried on my PC, and it still says purchased, but I cannot download the songs! Please help

    Hello atthetop
    Typically with pre-orders you should have received an email to download your tracks. If you have not received it, then report the issue to the iTunes Store.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • I purchased but can't download Acrobat XI to a windows vista machine

    I purchased but can't download Acrobat XI to a windows vista machine

    Did you ever get a resolution to your problem?
    Superficially, I am experiencing something similar.

  • HT201272 There is a TV series season that itunes  identifies as PURCHASED but will not download as it says it has already been downloaded but I have no idea where the initial download is. Anyone know how to fix this?

    There is a TV series season that itunes  identifies as PURCHASED but will not download as it says it has already been downloaded but I have no idea where the initial download is. Anyone know how to fix this?

    Cancel your storage upgrade
    If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
    Note:  Partial refunds are available where required by law.
    From here  >  http://help.apple.com/icloud/?lang=en#mma3518f8580
    HelpKimIsAlreadyTaken wrote:
    Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
    If you make more room on your Device perhaps you can View/ use the purchases...
    However if you would prefer a Refund... you can always ask... be sure to explain your situation...
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    It is stated that all sales are final

  • A song is marked Purchased but I cannot download it nor can I buy it again

    Before I write anything else, I want it to be known that I did contact Apple Support and they were not helpful in solving my problem - all they did was issue me iTunes credit for two songs, of which I still do not have.  I keep looking for the credit and it's not there.  Even if I did have the credit, it wouldn't do any good because I cannot purchase the song in question because it is marked as "Purchased"
    So the issue.  Earlier this year, I bought the single "Hunting for Pearls" by iamamiwhoami.  Few months later, the pre-order for their album BLUE was available and I went ahead and pre-ordered it.  The song "Tap Your Glass" became available, if that's any help.  A few more tracks became available as they were released as singles.  November 10 was the album's release date.  The rest of the album became available, including the first single "Fountain" of which I had also bought as a single when it was released early this year.
    The only track that did not download on any of my devices was "Hunting for Pearls".  I was not charged for this track, by the way.  As of today, I am unable to download this track.  It is marked as "Purchased" so I can't buy it again.  I cannot download it either because iTunes thinks that the single version is the album track.
    I am going to delete the single from iTunes and see if that works. I deleted the single from iTunes, logged off, rebooted, and same thing.  I went ahead and redownloaded the stupid single.
    Yeah, I know that I can just change the album artwork and the album name and whatnot, but those changes aren't saved in iCloud, so if I needed to download the album onto another device, I'd have the same problem.  I pre-ordered the WHOLE album, and I should have gotten the whole album and I should have been charged for the whole album.  At this point, I'd happily pay the extra $1.29 because I am clearly super anal, but it won't let me!

    Hey locket64,
    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:
    Downloading a pre-ordered item
    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Thanks,
    Matt M.

  • U2 album showing purchased but can't download on my iPhone

    When I go on iTunes the album shows purchased but I can't find it ANYWHERE on my phone.  I'm aware of the fixes from my desktop but I haven't seen any to download it on my phone (I'm not near my desktop).
    Thanks

    You should be able to download it by turning on Settings > iTunes & App Store > Music (under 'show all') 'on' - it should then show in the Music app with a cloud icon against it so that you can download it.
    Or go to the Purchased tab in the iTunes store app, select Music, Not On This iPhone and it will probably show under 'Various', not U2 - it should correctly show as U2 in the Music when it's downloaded

  • ITunes Store Available for Purchases, but "Unavailable" when Downloading?

    Is anyone else having troubles with purchases from the iTunes Store? I've browsed, sampled music, accessed my account all without any problem. It even processed my purchase and charged me for it, complete with receipt. However, the purchase stays in my "Downloads Available" iTunes Store folder.
    It shows I have 12 downloads, but won't list the names of tracks to process. Whenever I click the arrow at the bottom to begin downloads, I get a message that says "Unable to check for available downloads. The iTunes Store is temporarily unavailable. Please try again later."
    It obviously IS available since I can shop and be billed just fine. The problem is in product delivery! I've even tried downloading the tracks to other machines with authorization on my account, planning on transferring them through shared libraries later. It makes no difference. They won't download on any of my machines regardless of the operating system Windows XP, Vista, or 7. I still get the same message.
    I just purchased other music 4 days ago without difficulty. I can't find anything online about the status of the iTunes Store functionality. I've yet to receive a response from Apple support.
    Anyone else having similar problems? Anyone with a solution? I've checked all my firewall settings, even though nothing has changed since my last purchase and it obviously isn't machine specific since it is affecting all laptops and desk tops that I own.

    I have had a similar problem, and I have done an internet search to see if anyone else had the problem. It seems that Apple Discussions has the most up-to-date information.
    I found that this link also was somewhat helpful for people with a bit more computer experience: http://mhenders.posterous.com/fixed-itunes-9-error-unable-to-check-for-avai (but you need to do the search for the "itunes 9 error" because it's been awhile on that blog).
    I had about 58 purchases stuck in my download queue, including TV series, pre-purchased content, and iPhone/iTouch applications that just wouldn't download even if I deleted them from my Mobile Applications folder (but I could download them on my iTouch - weird). The download weirdness started with one download being stuck in iTunes 8, and I hoped that it would get better once iTunes 9 came out. But it only got worse. I was becoming desperate.
    I had a lot of things happen in my life, so I didn't take action until last week. I was armed with my references to the Apple Discussions, the copy of the above-mentioned blog, and my previous e-mails from the iTunes Store. I went to the iTunes Support site and asked to chat with Support.
    I chatted with a really nice fellow, Tito T., who took a look at my situation and was really helpful. He was able to clear up the problem. It was interesting because the technicians ran into the "Unable to check for available downloads...." dialog box themselves, so they had to investigate further. I told Tito T. that you guys and others in Apple Discussions were having similar problems, and that I wasn't and isolated incident. I suggested that iTunes needed to look into the problem because it was fairly widespread. He said that iTunes would look into it because they were concerned about problems with the software.
    So, I'm hoping that this helps you guys out.

  • Purchased Whatsapp from itunes store but unable to download into my ipad

    Unable to download Application Whatsapp after purchasing it.

    You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
    and then the 'Report a Problem' link on its line :
    and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).

  • My iTunes music purchases are Unable to Download

    I have purchased an album in the ITunes Store and all the songs are unable to download. I have signed in and out of my apple Id and have turned my IPad on and off. I have no other apps or songs that are downloading. I am stumped at what to do now.

    Why don't you try downloading a free app and see what happens. Are you sure that you don't have a stalled book or podcast download that could be hanging up the download?
    You can try quitting the iTunes app and restart the iPad and see if the download will resume.
    Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Then check the download in iTunes.

  • HT204370 I have purchased movie hunger games but unable to download on my iPad 2. All of sudden it show error sigh and says not enough place?

    2 days back I purchased movie hunger games on my iPad 2 32g  and I paid and got the reciept ,when I tried to tap to download it shows error sign and says 'delete pictures and videos ... To start I barely have much stored still I took my pictures and deleted some serials which I had purchased . Still it doesn't work .
    iTunes shud pay and refund money o me or fix the problem . Last year it happened with movie ' Jane ayre which I purchased could never download .

    How much free space do you have on your iPad : Settings > General > About > Available ? If you've bought the HD version then (if I'm looking at the correct version of the film) it appears to be 5.2 gig that you will need, if it's SD then you will need 2.13 gig.

Maybe you are looking for