HT201318 How do I get a refund for extra iCloud storage I bought but don't need. I can't figure it out

How do I get a refund for extra iCloud storage I just bought? I can't figure it out

I was able to get a refund processed for storage I accidentally purchased by calling the above number ^^.
It did take me three calls because the system is fully automated and it was difficult speaking an answer to any of the automated questions that would actually get me to a live person - the first time I was automatically hung up on for not replying; the second time I couldn't get past the automated system. The third time I was finally transferred to a live person; and after being transferred to a second live person it took about 20 minutes to get the refund processed. I'm hoping it goes through and will be watching my credit card statement closely for the next week. Apple will call me back a week from today to ensure the refund was processed.

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HT201318 How do I get a refund on my iCloud storage?

How do I get a refund on my iCloud storage?

Hi Fayeful,
Here is the list of Apple Support contact numbers:
http://support.apple.com/kb/HE57
Cheers,
GB

Has anyone else spent 4 hours trying to figure out how to get a refund for extra iCloud storage you accidentally purchased?

Has anyone figured out how to actually get a refund for iCloud extra storage? I accidentally purchased too much extra storage. The supports site says "Cancel storage not needed" within 15 days. But there is no instructions on HOW to do that. I have searched for hours for instructions. I did Express Lane Case #s only to have Apple Support "close" these cases with a "resolution" that they told me to visit their support sites. I am in a loop! I have had 3 Case numbers for this with no one giving me the credit refund. I finally was given a phone number. Been on hold so long my cell dropped the call and had to start over...3 times. Of course, all very nice people who took my phone number in case they need to call me back and then never called me when I lost the call. None of them had the security level for refunds so I had to be sent on to the next person and then the next, all with rediculously long hold times. I finally gave up for the night. Tried to "chat" online, but the only option is to "Chat Later" when I feel like trying again. Again, no explanation on why that is the only option showing (too busy, closed for the night?). Is the ploy here for me to realize I already spent more hours of my time than the cost of the error and I'll eventually give up? On this site I did see someone post a refund resolution for MobileMe. Those instructions are not working for iCloud storage canceling. There was no "choice" to click for canceling that I saw.

I did get this resolved the next day. So the solution is to not try to resolve this in the evening, the were understaffed. I called the next day during business hours and had the opposite experience. I got in and was only on hold 5 min. Again the first support person could not give refunds and I was passed on to her supervisor, but again the hold time was reasonable. This person was very easy to work with and she took care of the issue. I explained that it was not completely clear that the cloud is not meant to be backup for all your pc files, thus the reason for so many cancelations once we get it and find out what it cannot store. The online support sites could do a better job telling you that refunds require phone calls (during days hours).

HT201318 How do I get a refund on extra icloud space?

My little brother was on my phone and bought it without asking me!

Welcome to the Apple Support Communities
If your brother purchased it 14 days ago or less, you can ask for a refund. Just contact with iCloud support > http://www.apple.com/support/icloud/contact

HT201318 how do I get a refund for a purchase of icloud storage plan? I purchased it 2 days ago and do not need it.

How can I get a refund for a icloud storage plan I bought 2 days ago. It was not the problem and I do not need it. I want a refund.
Thanks,
Sammiefromtx

Refund:
If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
Keeping current plan, but downgrading when it ends:
Settings>icloud>Storage & Backup>Change Storage Plan. Look at downgrade options. There you can choose the plan you want when the current one ends.

HT201318 How do I get a refund for iCloud storage upgrade

How do I get a refund for iCloud storage upgrade? I just purchased the icloud storage today but do not need it. It says you can get a refund within 15 days but I can't seem to find a number to get refund.

See Roger Wilmut1's post here: https://discussions.apple.com/thread/4491639?tstart=0.

HT201318 How can I get a refund for my iCloud storage

How can I get a refund on my iCloud storage backup

If in the US, follow the link below -
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

How do I get a refund for adding more storage to my iCloud?

How do I contact apple to request a refund for an iCloud storage plan iv paid for but no longer need?

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

HT201318 How do I get a refund for ICloud storage I purchased?

I purchased additional iCloud storage a couple of days ago by mistake. How do I get a refund?

Refund:
If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
Keeping current plan, but downgrading when it ends:
Settings>icloud>Storage & Backup>Change Storage Plan. Look at downgrade options. There you can choose the plan you want when the current one ends.

How do I get the refund for a bumper that I bought from a retail store .

I bought an Iphone 4 bumper from an Apple Retail Store and I would like to know what do I need to do to be able to get a refund. Do I go to the store with a receipt and get the refund for it or are they going to give refunds automatically. And what happens if I don't have a receipt for it, would I be able to print my bank statement and get whatever number they need from there?

bcoday wrote:
I went to the local Apple store yesterday, receipt in hand, but was told by the employee that Apple was going to be handling these online. I had just driven about 30 miles so I asked the guy to just honor the refund. I was there, I had a receipt, he knew they were supposed to honor refund. He wasn't budging but before I could get seriously insistent, I received an important phone call.
I was/am not happy at all.
After all that, and not calling ahead of time, you stopped your "serious insistence" to take a call and then just gave up? Couldn't you have continued your discussion with the apple person and returned your personal phone call?

How do I get a refund for a cloud storage downgrade?

I upgraded iCloud storage, but don't need it. Everything I read says to contact Apple for a refund. How exactly am I supposed to contact Apple? They don't make it easy for me to find an email or whatever to send them the request.... Thanks.

Call the Apple online store for your country (1-800-MY-APPLE in the U.S. and Canada).

How do i get a refund on my iCloud storage plan ad i downgraded

I recently upgraded my storage plan thinking i needed more on my iCloud's but looks at the storage and had not even used half so i downgraded a few minutes later, how do i get a refund on the money i didn't need to spend on a bigger plan?
Thanks
Megan

Hi Fayeful,
Here is the list of Apple Support contact numbers:
http://support.apple.com/kb/HE57
Cheers,
GB

Refund for extra iCloud storage

I bought a 20GB storage upgrade for icloud. I find I don't need it and my receipt says to contact apple for a refund. How, exactly, do I make that contact? I have been all over itunes and the apple store and can't quite figure out how to request a refund.

I am relatively new to Ipad and completely new to icloud. I bought the latest one recently for educational purposes for my special needs daughter. I spent $20 first and then another $40 and none of this stopped the pop up messages about not having enough icloud storage.
Took me some time to realize (yes, THAT long and THAT much$$) that I could just live with the 5GB of free storage. Following Julia22's post (thank you, by the way) I called that number, apple person asked a series of questions for id purposes then asked the reason for my call, after explaining he put me on hold and came back saying it needed to be handle by refund department. He also said that someone was going to give me a call in 48 hours or less. I made the phone call on a Saturday night. Let's see what happens.

HT201318 How do I get a refund for iCloud storage (downgrading) ?

Hi there, saw my annual iCloud storage billed yesterday and went to downgrade and get a refund. Couldn't find any links(s) that spoke clearly and concisely on how to get a refund. My iPhone says to contact support for a full refund within 45 days. Used iTunes and "reported a problem" with the storage purchase but was routed to the wrong customer support team who then suggested I seek support through iCloud. Well there's lots of topics and associated links - none for a simple refund. Any help (preferably a working link that takes me right to the correct form screen to submit my iCloud storage refund request) is greatly appreciated.
Cheers!
A_SilverDiva

Contact AppleCare support at 800-694-7466, and tell them you want to get your icloud storage fee refunded. The Advisors should be able to help with that.

HT4847 How do I get my full refund for the iCloud storage I bought yesterday, but have now switch back to the free 5GBs cause that's all I will ever need in that format

There's got to be a bunch of us who thought we were buying online storage we could use to store App's & movies ,tv shows. Well u can't so its been a day now I got 14 more to get a full refund. But that's the thing can't find out how to do that anywhere

Very bad customer service - I have found that my underaged daughter has apparently ordered extra storage and never used it in her iPad. iPad iCloud settings does not have a downgrading option - BUT LUCKILY we also have an iPhone in the same account. iPhone iCloud settings has the possibility to switch to free 5Gb setting. Really Apple - a rip off way to treat the customer. Shame on you. The only other way apparently is to order a call when it suits Apple (not you). Because of the difficulty I will inform the consumer authorities in my country for this behaviour of the great product but ill service company called Apple.

HT201318 How do I get a refund for extra iCloud storage I bought but don't need. I can't figure it out

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