HT201328 Hi, Have updated iphone from 4.3 and had to do a restore which has now rendered my phone useless as it say the sim is not valid. I am in Colombia and this is very frustrating as I cannot just pop to the apple store here. Please Help...
Hi, Have updated iphone from 4.3 and had to do a restore which has now rendered my phone useless as it say the sim is not valid. I am in Colombia and this is very frustrating as I cannot just pop to the apple store here. Please Help...
Sounds like you have a phone that was hacked to unlock it. Updating has re-locked it to the original carrier. ONLY the carrier it is locked to can authorize unlocking it. Contact them.
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Hi there - I have an iPhone 4s which I bought from the apple store here in the UK. I am going to South Africa at the end of the year and I want to use a SA sim card - do I need it unlocked?
Hi,
As far as I know, all the iPhones bought online or in the Apple Store ar unlocked.
Only carriers (e.g. T-mobile, Vodafone, O2) are able to lock a phone, Apple won't do that (afaik).
This would mean that you shouldn't need to unlock your iPhone.
Kind regards,
Hugo -
I had to completely reset my phone back to "new" at the Apple Store and the Genius told me that my PhotoStreams would download automatically back to my iPhone after the reset. They have not. Are they lost forever?
Have you logged into iCloud on the phone? If not they won't be there, also just to let you know photo stream doesn't keep your photos forever anyway. It will keep up to 1000 photo's after that it will delete the oldest photo there, it will also delete any photo that is 30 days old.
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Help, I can't sync any music to my iPhone 5s or iPad 2 ! it says it's finished sync but the music is greyed out and not on my devices.. I've tried unchecking the music and doing it manually. Nothing works. I took it to Apple store Robina no help..
So I have found a common denominator to this phenomenon. After having the same problem, I started to recopy my playlist of 500+ songs in groups of 10-20, 30+, 75+, and then over a 100+. Any music I have purchased from iTunes won't copy, but everything else did. Unsure if I made a playlist called "Purchased" at some point or this is an iTunes default, I also noticed it had some of the songs contained in my other playlist and was showing on my iPhone. Regardless of what I did such as dragging music from that playlist to the other and clearing songs from that playlist, I removed it altogether from the iPhone itself vs. doing through iTunes. After that, music copied fine to my playlist.
So, my theory is that iTunes is getting tripped up on purchased tracks already showing on the phone and all songs are showing grayed out/dotted circle because iTunes can't resolve the conflict with purchased tracks.
Hope this makes sense and is helpful. -
when I make a call or recieve a call, the voice of the other person is not heard. but speaker phone works. what could be the trouble. could you please help me in resolving this? iPhone 4, iOS 6.1.3.i had purchased my iphone 4 factory unlocked from usa last month.i am from india so will any apple service centre help me for this issue?
They will help you just make sure that you make a appointment before you go into the store. Also if the iPhone needs to be replaced and you are not within your year of hardware coverage, that is when they will ask you to pay a fee.
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I updated my iPhone ios software but now it says my sim is not valid. Please help!
I updated my iPhone ios software but now it says my sim is not valid. Please help!
I have an iPhone 4 and yesterday I updated my software to iOS 5.1.1
Now it says my sim is not valid, which is weird because I have been using this sim since my dad bought me this phone in 2011 Nov. I live in southern Africa (Botswana) and I use Orange sim..What do I do? Please help? I'm desperate, I really cant afford another phone Oh and its not jail broken,It might have been more helpful if you'd actually mentioned that to begin with.
See this article: http://support.apple.com/kb/TS1567 -
my on off button on my iPhone isn't working and it has been for several months but i went to the apple store today and the warranty was only 16 days over is it possible to get it fixed for free
If the genius at the Apple Store did not offer repair under warranty then NO
12 months is 12months asume you did not have AppleCare -
My Iphone got wet and now when I turn it on it will not go past the apple logo. Please help.
Hi,
My Iphone got wet and now when I turn it on it will not go past the apple logo. Please help.Take it in for service or most likely out of warranty replacement. Water damage voids your warranty so you will need to pay towards the replacement.
Cheers
Pete -
My phone 5 died and now it wont turn back on or seem to charge at all. I've tried several different charger cords and outlets. And all the phone will do is show the empty battery symbol. please help! Any suggestions are apprecaited!?! thanks
Hello Cooper,
Thank you for the details of the issue you are experiencing with your iPhone 5. I would be concerned too if my iPhone was not powering on. I found an article with steps you can take when you encounter an issue like this. I recommend following the steps below:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
You can find the full article here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thank you for using Apple Support Communities.
Best,
Sheila M. -
So my cousin bought me an ipod 5th gen and sent it here in the Philippines. 6 months later, the cable became unusable. It doesn't charge my ipod anymore. I'm wondering, since it wasn't bought at the apple store here in the Philippines, is the warranty still applicable? Can I still exchang my cable for a new one through the apple stores here in the country? Help!
It is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
You can get it here:
http://gimp-print.sourceforge.net/
You can download the latest version from here:
http://sourceforge.net/projects/gimp-print/
Have you downloaded the recent Apple update to Epson drivers?
http://support.apple.com/kb/DL1398 -
My iphone says your sim is not valid. How can I solve it?
I bought a second hand iphone and put a 2degree sim bit it says your sim I not valid. How can I activate it?
The phone is locked to a carrier different from that for which the sim you are trying to use. You need to find out which carrier the phone is locked to and contact that carrier to see whether they will unlock it for you
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I went to upgrade my software on my phone from 5.01 to the lastest version. now all my phone will do is blink the apple logo. it will not turn on or off. What can I do? Even when I plug it into the computer, the computer doesn't see the phone.
Try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore -
I have a 4th gen 20G ipod whose hard drive has died. Are replacement hard drives available through the apple store?
I don't think Apple will do that repair for you, because the iPod is too old. I believe the hard drive type used in 4th gen and older iPods is no longer produced. There may be non-Apple shops who can do the repair, but they may be using a working part salvaged from a used iPod.
If you want to do the repair work yourself, and you are good at such things, this web site has repair guides
http://www.ifixit.com/Device/iPod_Original
(There are probably also YouTube videos on the topic.)
NOTE: There are two hard drive physical sizes. The thick version has two platters, and corresponds to the "thick" iPods (with double storage capacity). A 4th gen 20GB model should be the thin version. The hard drive used in iPods up to 4th gen should work interchangeably, but 5th gen and later iPods use a different type.
I have a 4th gen iPod that started out as a 20GB. The hard drive failed, so I put a compact flash card on an adapter in there. The adapter is like this one (I bought it a few years ago so it's probably not the same seller)
http://www.ebay.com/itm/NEW-Compact-Flash-CF-SSD-To-Toshiba-IPod-1-8-inch-Adapte r-Black-/121174875639
The compact flash card is standard; I bought the cheapest one. I currently have an 8GB card in there, but prices have come down, so I may get a 64GB card soon. It works great with the 8GB card. No more hard drive spin-up delay. Battery lasts longer. It's lighter. And it should be more shock resistant.
The only mod I needed to make on the adapter was to bend over two pins 90º, where you place a jumper to set the drive to "master." The adapter plus CF card is actually smaller and thinner than just original 1.8-inch Toshiba hard drive; I used some thin foam packing material (cut to the right shape) to take up the excess space and ensure the adapter and card did not become disconnected.
The 4th gen iPod has excellent sound, compared to some later iPods. -
Hi, we just bought a Macbook air and we can't find the 'reminders' app in the applications or through the spotlight search. Is there a link to download the app? I can't find it online or through the app store. Please help!
Reminders is automatically installed with 10.8 or above. A new Mac should have 10.9; it's possible that, with a third-party vendor, you have an earlier OS. Check under the Apple menu in the top left and click About This Mac. That will tell you what version of OS X you have.
Matt -
I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57
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