HT201328 I purchased an iphone off ebay but because of the ios activation lock it won't alloe me to put in my own apple id it tells me to enter the previous owners apple account is there anything i can do?

I purchased an iPhone off eBay and the phone isn't stolen or anything but it has the activation lock on it where it says "this phone is linked to an apple account (****@****.edu) I tried contacting the seller and they thought restoring the phone would remove that but its hasn't any idea what I can do or am I screwed and I need to get my money back

The iOS activation lock is a new feature that will be introduced in iOS 7, and is currently only something that can be used as part of the iOS 7 beta. The activation lock is exactly what the name suggests, it's a lock to prevent activation. This is done so that if the device is stolen, it can't be used. There is no work around you can do on your end, the only way it can be done is for the original owner to remove this device from his "find my iPhone" settings, which he can only do by giving you his appleID login details.
As activation lock is part of iOS 7 developer preview beta, you might get more information at the developer forums however it's more than likely you got ripped off

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My iPod has died from a dead battery, but when i plug it into a power source, it just keeps giving me the apple logo and a darkly lit screen and sometimes flashes white. Is there anything i can do to fix it or do i have to get it replaced?

My iPod has died and wont load back up. What do i do?!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT4528 I was using my phone, set it on my bed for maybe ten minutes, went to use it again and the screen was black and it was unresponsive. Nothing happens when I plug it in, I tried a soft reset and nothing happened either. Is there anything I can do?

a friend of mine said this happened to her, and apple told her to leave it plugged in for a while. I've already had it plugged in for several hours and nothing has happened. I haven't been able to get to apple yet but I was wondering if there was anything I hadn't tried yet?

Try to connect in recovery mode to your computer, explained in this article:
iOS: Unable to update or restore

I wanted to extend my AppleCare Protection Plan, but had deadline wrong and missed by one day, is there anything I can do?

The subject line basically covers it. I've been planning on extending my coverage on my Apple Care Protection Plus from the 1 year to the 3 year, but missed the deadline by ONE DAY and now no longer see extending coverage as an option when I look up my service and support coverage details. Is there anything I can do. Deadline was July 12, today is July 13. Should I go to an apple store/genius bar and beg? I'm in NYC. Thanks ...

Contact Apple. If you're able to do this, you'll need to contact them anyway.
(109384)

I bought a used iphone and the previous owner forgot to delete their icloud account, so I cant add mine. Is there anything I can do?

I cant seem to get in contact with the previous owner.

You are experiencing Activation Lock. If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
iCloud: Find My iPhone Activation Lock in iOS 7
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to
icloud.com/find
. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

I bought an iphone after restoring but i can't activate it because i don't have the previous owner iCloud account and i don't know where and how to contact him what should i do to have my phone activating

i bought and iphone but i can't activate it because i don't have the previous owner icloud account and don't know either how and where to contact him so what sould i do

Find a way to contact whoever you bought it from. If you can't do that, turn it over to the police. The phone is probably stolen. There is NO WAY past the activation lock without the credentials for the Apple ID that was used to lock it.

I bought second hand iphone 5 and i try to activate but it ask previous owner apple id.

i bought second hand iphone 5 and i try to activate but it ask previous owner apple id.

You are experiencing Activation Lock. If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
Activation Lock: http://support.apple.com/kb/ht1766
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

I purchased a iMAC off eBay. I was wondering how do I take off the previous owner name and replace mines?

Hi,
I purchased a iMAC off eBay. I was wondering how do I take off the previous owner name and replace mines? I reset all passwords to log in,but his name in the mac keeps showing up.
Thanks,
Honey
<Re-Titled By Host>

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

Help please i brought an iphone 4 from my local cash converters but it is locked to the previous owner"s account how do i log in to mine ???

i brought an iphone 4 from my local cash converters but it is locked to the previous owner"s account how do i log in to mine ???

Return it and get your money back. There is no way past the activation lock. There is a very high probability that the device is stolen.
If they won't give you your money back, turn it over to the police.

I don't have the previous owner apple account how can I activate my iPhone without the previous owner?

What can I do to active my new iPhone 5s if I don't have the previous owner apple ID because I don't know him.

So the trick here is at what point are you getting stuck? You'll know whether or not you can use the device after you've restored it in iTunes. If the previous owner had not removed their iCloud account (or turned off Find My iPhone) before you do this, then the phone is forced into Activation Lock (which you'll likely see after restoring the device, upon setting it up). If this is the case, you either HAVE to contact the previous owner and have them help you type in their password or remove the phone from their iCloud account by logging into iCloud.com, or if you can provide valid proof of purchase you may be able to get support through AppleCare or an Apple Store. Otherwise, see if you can return it! Good luck!

Purchased phone but cannot activate it because its asking for the previous owner apple account information

i purchased a iphone 4 which wants the previous owners apple account info.

If you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.
If not, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
(123227)

I have a iPhone but the screen is cracked so I bought a new one off eBay but the past owner iCloud is still active is there anything I can do

I have a iPhone but the screen is cracked so I bought a new one off eBay but the past owner iCloud is still active is there anything I can do

Yes, use it for parts.

HT201269 i am trying to restore my iphone but it is asking me for a password. i have tried my apple ID password and several others but nothing is working. how can i restore my iphone? is there anything i can do?

i am trying to restore my iphone but it is asking me for a password. i have tried my apple ID password and several others but nothing is working. how can i restore my iphone? is there anything i can do?

recovery mode
open itunes on computer
plug cable into computer not phone
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808
if it says turn find my device off can be done at icloud.com or on the device settings - icloud - find my device

HT204053 I purchased an iphone second hand and it was clearly stolen and now I could possibly be out of $300. I've called the owner to see what we could figure out and she has not answered. Is there anything I can do? Or am I out of $300? Please help!

I purchased an iphone second hand and it was clearly stolen and now I could possibly be out of $300. I've called the owner to see what we could figure out and she has not answered. Is there anything I can do? Or am I out of $300? Please help!

If the repair shop was not apple certified repair shop then Apple will not replace/ or touch that device with a ten foot pole sadly. I'd follow Rudegar's advise and try anthoer repair shop as sadly it sounds like you got jipped by the original owner. Always verify your infomation through the company before you hand over the money!

HT5714 I pre-ordered ARTPOP on Saturday and today it says Purchased. I used my iphone to pre-order it. But it still says Purchased. Is there anything I can do, instead of having to go on a computer? Please Help!

I pre-ordered ARTPOP on Saturday and today it says Purchased. I used my iphone to pre-order it. But it still says Purchased. Is there anything I can do, instead of having to go on a computer? Please Help! And is it going to charge me again?

Glad I'm not alone. I preorded it on my computer...

HT201328 I purchased an iphone off ebay but because of the ios activation lock it won't alloe me to put in my own apple id it tells me to enter the previous owners apple account is there anything i can do?

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