HT201359 What does it mean when a purchase is billed to "store credit"? Is it one of those iTunes gift vouchers? Only reason I ask is because I downloaded Ken Follit's FREE book from the 12 days of Christmas app and seem to have been charged 10.99 for it!

What does it mean when a purchase is billed to "store credit"? Is it one of those iTunes gift vouchers? Only reason I ask is because I downloaded Ken Follit's FREE book from the 12 days of Christmas app and seem to have been charged 10.99 for it!?

Thank you so much for the link. Am persevering thru it, will get there eventually, as I had already tried to press the Report a Problem link on the invoice, but it won' t connect to iTunes store on my iPad, it keeps saying can't connect. Infuriating. But thank you, you found me a link I would have taken ages to find.

Similar Messages

  • TS1702 I have been charged for an app. That I did not purchase.  Bingo blitz was a free app and now I have been charged for it.  How do I get my money back?

    Hello I think I have put too much info in my question.  I do however need help getting my money back.  Thank you for your help.

    There are a few apps with variations on 'Bingo Blitz' as their name, at least one of which is paid for and a couple of others, whilst free to download, then allow in-app purchases to be made within them (you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off').
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    What does it mean when I get “there was an error in the App Store. Please try again later. (4)”?

    Sign out of the Mac App Store via the Store menu
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  • In iBooks,what does it mean when it says: you have already purchased this item. To download it check available downloads in the store menu?

    In iBooks,what does it mean when it says: you have already purchased this item. To download it check available downloads in the store menu?

    Apologies if I seem rude but isn't it obvious?
    you have already purchased this item means you have already purchased this item - you don't need to buy it, you've already bought it.
    To download it check available downloads in the store menu means to download it check available downloads in the store menu. So if you look at your top menu bar (in your iTunes programme) select the Store and from the menu that appears, select Check for available downloads. My guess (and I realise I'm risking my reputation here ) is that when you click on that, you will see a list of the items you've bought which will include anything you haven't yet downloaded to your iTunes. I assume there will be an option with that list to download those items.
    I would like to thank the person who thought of the idea of taking different words and putting them in a certain order, so that those words form a sentence, and that sentence can then be read by other people and those people understand. Genius!

  • What does it mean when my ipad is in Recovery mode? It's connected to my imac for software update and it says I must "restore" the ipad before itunes can be used. Will I lose everything on my ipad?

    What does it mean when my ipad is in Recovery mode? It's connected to my imac for software update and it says I must "restore" the ipad before itunes can be used. Will I lose everything on my ipad?

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  • HT1695 What does it mean when my wi-fi indicator in the status bar is gray instead of blue?

    What does it mean when my wi-fi indicator in the status bar is gray instead of blue..it is blue when using the Fox news and local TV station app..but gray when using the CNN app--all on my home wi-fi.   Thanks.

    What does it mean when my wi-fi indicator in the status bar is gray instead of blue..it is blue when using the Fox news and local TV station app..but gray when using the CNN app--all on my home wi-fi.   Thanks.

  • HT201210 what does it mean when it says the firmware file is not compatiable when trying to update

    what does it mean when it says the firmware file is not compatiable when trying to update

    Exactly what it says. 
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  • What does it mean when a lost phone stops showing up on device list on find iPhone app?

    What does it mean when a lost iPhone stops showing up in device list on find iPhone app?

    That means:
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    The phone has been wiped.
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  • HT4199 What does it mean when I click on my wifi name and the bars come up but the network keeps thinking and the ipad says safari cannot open the page because it is not connected to the internet. ?

    What does it mean when I click on my wifi name and it show I'm on my wifi, but the network keeps thinking and the ipad says, Safari cannot open this page because it is not connected to the internet. ?

    When you click on the WiFi network name, have you also provided the password for accessing the network?  You should get a dialogue box asking you for the security information the first time you connect.
    If you are not able to connect, you might want to go to Settings > General > Reset > Reset network settings.
    Then go back to Settings > WiFi and select your network name again and make sure the security information is now entered correctly.
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  • What does it mean when I turn on my mac there is a file on the screen and it won't turn on?

    What does it mean when I turn on my mac and a picture of a file comes up and it won't turn on? I hold the button and turn it off and try again and sometimes it goes on and other times the file comes back on.... do I have a virus? What should I do?

    No, you don't have a virus, but if that folder has a flashing '?', it means your Mac can't find its' system:
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    http://support.apple.com/kb/TS2570
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  • What does it mean when I see the file with the question mark on my screen?

    What does it mean when I see a file with a question mark on the screen?

    Means no bootable system can be found or required system files are missing or damaged. Reinstall OS X.
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    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
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    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.

  • What does it mean when you get a "The iTunes library file cannot be saved. There is not enought memory available." ? And what can I do to correct it?

    What does it mean when you get a "The iTunes library file cannot be saved. There is not enought memory available." ? And what can I do to correct it?

    Well, I installed the latest iTunes this AM, works perfectly.  Although for some reason it did lock up after playing a song today.
    Horror stories?  That's a bit overly dramatic.
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  • What does it mean when I get the error of iTunes Library .itl file is locked

    What does it mean when I get the error iTunes Library .itl file is locked

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  • What does that mean when your iPod only charges when you battery dies? (meaning: when my battery isn't dead it wont charge but when the battery is dead thats the only time it will charge)

    What does that mean when your iPod only charges when you battery dies? (meaning: when my battery isn't dead it wont charge but when the battery is dead thats the only time it will charge)

    - See:      
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  • What does it mean when I keep getting the following message:  Cannot open Page:  Safari could not open the page because the server stopped responding"  I have it connected to my wifi, have 3 strong bars,but the circle just keeps going around.

    What does it mean when I keep getting the following message on my IPad2:

    Usually it's because you are not making internet connection via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

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