HT201363 I've changed my security questions, but when I try to make a purchase it still asks for my OLD questions ?

ive changed my security questions but when I try to make a purchase it still asks me to enter my old questions.. Why is that ?

The new questions show on your account on http://appleid.apple.com ? If they do then try logging out and back into your account on your phone (assuming that is where you are trying to purchase from) and see if the new questions then show on it.

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I changed my Apple ID but when I try to download an app it still asks for my old Id passwor. How do I reset the ID to my new one one my iPad so it will recognize it?How

How do I reset my IPad 2 so it will recognize my new Apple ID? It won't let me download apps because it's still associated with my old email and ID.

Tap on your id in Settings > iTunes & App Store and log out of the account, and then log back in with the updated version of your account so as to 'refresh' the account on it (you updated your existing account with a new email address, you didn't create a new account ?).

HT1414 My wife gave me her older ipad. I have reset and removed all data. My Apple ID (Ipod touch) is not an email adress, but when I try to stu up the ipad it asks for my Apple ID, then tells me that for security reasons the Apple ID must be in email for

My wife gave me her older ipad. I have reset and removed all data. My Apple ID (Ipod touch) is not an email adress, but when I try to stu up the ipad it asks for my Apple ID, then tells me that for security reasons the Apple ID must be in email format?

Change it to an email address.
-> https://appleid.apple.com/

Having lost my password, et al., I obtained a new one successfully, but now when I tried to make a purchase, I was asked for my Security Code. How do I obtain a new one since I have lost all my iPad documentation?

Having lost my password, et al., I obtained a new one successfully, but now when I tried to make a purchase, I was asked for my Security Code. How do I obtain a new Security Code since I have lost all my iPad documentation? Thank you, Dzurek123

That refers to the 3 digit security code on the back of your credt card, not a security code for the iPad.

I have an iTunes credit but when I try to make a purchase it uses my debit card instead. How do I change that?

I have an iTunes credit but when I try to make a purchase it uses my debit card instead. How do I change that?

Hi Mrshfall,
If your iTunes credit doesn't appear to be applying correctly, you may find the following article helpful:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Regards,
- Brenden

I have never set up a passcode but when I try to reset my phone it is asking for a passcode. Is there a generic code? Or how do I retrieve an existing/forgotten passcode?

I have never set up a passcode on my iphone 4S but when I try to reset my phone it is asking for a 4 digit passcode. Is there a generic code? Or how do I retrieve an existing/forgotten passcode?

You will need to put your phone in recovery mode and then restore using iTunes.
See here:
http://support.apple.com/kb/HT1808
Note: All user content will be erased.

TS3297 I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!

I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?

toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT3209 I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

I have already verified my account on iTunes, but when I try to make a purchase from the App Store it says to contact iTunes Support to verify transaction. What do I do?

You do exactly that. Contact iTunes Support. it could be as easy as the wrong address on the billing account. But call them/

HT5035 i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT5035 I have a 75 dollar balance in my account but when I try to make a purchase it does not let me purchase against my account.

I have $75.00 in my account but when I try to purchase a song it does not deduct from my account and the purchase cannot be completed.

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

I am able to connect to itunes but when i try to make a purchase it does not download. any idea why?

When I make a purchase on itunes it does not download but it does not give a message why either. Any ideas??

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT5622 I have changed my Apple ID, but when I try to login to iTunes it still shows my old Apple ID thus not allowing me to log in. How do I change this in the system?

How do I change my Apple ID when I go into iTunes. It seems when I log into apple web site it recognizes my new Apple ID, but iTunes does not. How do I change my iTunes Apple ID?

Have you change your apple id on your iphone?
settings - store - apple id - sign out - then log back in with desired id.

HT1311 im borrowing a friends ipod touch and want to add apps to it. i signed into my apple account but when i go to the app store it still asks for my friends password even though my apple ID account is signed in. any help?

I'm borrowing a friend's iPod touch until I get another phone and I want to add some apps. I deleted all the apps that weren't needed and then I tried to add some of the apps that I need. I switched the Apple ID account on the iPod and the iCloud account to my own along with all the other apps (Facebook, Google+, Twitter, Instagram, Skype, mail, YouTube, etc.) When i go to the Apple app store and try and update or download a new app it still asks for the old password. How do I get it so when I try and download new stuff it asks for MY password?

It is showing updates because your machine is tied to the original purchase and will remain so until you wipe the drive.
As you purchased it used and the seller obviously did not do what he was supposed to do and that is erase the hard drive and reinstall the original system, you will run in to far more difficult problems when you need to reinstall for whatever reason. The new licensing requirements are that any mac is sold with the original OS - any OS or app obtained at the app store is NOT transferable and the buyer needs to purchase their own license. That means you will not be able to reinstall the OS.
At some point, you will need to try to get either the original install disks (from the seller or Apple) and wipe your drive and reinstall. Then you can download your own licensed copy of Mavericks and any apps you want.

When I try to connect to wi-fi, it asks for the password, but I got this question. If you don't know the password, check with the Wi-Fi network administrator, but I don't know how.

Hi All,
When I try to connect to wi-fi, it asks for a password. Then I got this question. If you don't know the password, check with the Wi-Fi network administrator, but how do I find the network administrator.

Whomever provides the wi-fi.
To what wi-fi network are trying to connect?

HT4623 When I bought my iPhone 4s, a friend activated it for me using his email. Later I changed it to my own email on iPhone website (iCloud A/C). But when I try to update, I found it still shown my friend's email and I don't have his password. What can

When I bought my iPhone 4s, a friend activated it for me using his email. Later I changed it to my own email on iPhone website (iCloud A/C). But when I try to update, I found it still shown my friend's email and I don't have his password. What can I do?

In addition to what FelipeV is telling you, I advise you to contact your friend and have him remove the iPhone from his apple id through icloud.com. Otherwise, if in the future you want to update the iOS or restore the iPhone for troubleshooting a problem, you may find that you cannot activate it again due to the feature Activiation Lock in iOS 7.
Once your friend has done this, you should deactivate Find my iPhone on your iPhone iCloud settings and then activate it back with your own Apple ID.

HT201363 I've changed my security questions, but when I try to make a purchase it still asks for my OLD questions ?

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