HT201397 My "remote" can't control my Apple TV, however apple tv still received signal from "remote"

My "remote" can't control my Apple TV, however apple tv still received signal from "remote" . Before that I have to press and hold the menu button, then the "remote" icon appeared on the screen.

Welcome to the Apple Community.
Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

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Hi,
What you need to do is pair each Apple Remote so that it's only recognised by the Mac it's paired with. The following Apple KB Documents will guide you on how to achieve this:
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http://docs.info.apple.com/article.html?artnum=304991
*Pairing your Apple Remote with your computer*
http://docs.info.apple.com/article.html?artnum=302545
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Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
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HT201397 My "remote" can't control my Apple TV, however apple tv still received signal from "remote"

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