HT201407 help i am trying to activate my new iPhone but it does not want to activate and att cannot get it to activate and iTunes wants me to pay $19.99 to activate my phone come on people this is ridiculous

Can someone please tell me how to activate my new iPhone. I bought it from the at&t website and they are no help.

I have owned every iteration of iPhone there is, and Apple has NEVER charged for activation. What on earth are you talking about here?  Describe your problem in more detail.

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