HT201407 This is an imei number for a product that has been replaced.

when i restore my phone.. i am the original woner of the iphone. how come when i back from oversea, and update the firmware.. the iphone suddenly become not working.

I never JB or hacked, just updated the firmware and download the latest itunes.
having said that, i search my IMEI on some website which shows my iphone IMEI has been replaced..
This is my main concern.

Similar Messages

  • HT4061 What does it mean This is an imei number for a product  that has been replaced!

    What does it mean
    This is an imei number for a product
    that has been replaced?

    What carrier did you buy it from? Are they on this list? http://support.apple.com/kb/HT1937?viewlocale=en_US&locale=en_US
    If they are on that list and you have the original receipt from them showing the serial number, they may be able to correct the error in the Apple database.
    If they're not on that list, you were sold a black market phone.

  • When entering my phone serial number it shows "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

    Hi,
    I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
    The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
    Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
    Does anybody have any idea what the reason behind this could be.
    - First time with iPhone and frustrated.
    Briju

    If you purchased the iPhone from Apple or an authorized Apple reseller,
    contact them for assistance. If you purchased elsewhere, go back
    to that retailer and get them to give you a new iPhone or your money
    back.
    If you have checked the serial number carefully and re-entered it
    and that gave you the same error message, contact Apple if purchased
    from Apple or authorized retailer; otherwise you have been scammed
    and need to pursue the matter with the business you obtained the
    iPhone from.

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. iPhone 4s.

    Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    And if i try to enter IMEI here i see
    Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
    Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
    Thank you.
    <Edited By Host>

    Not from Apple reseller( Im apologize, that you right) Seconв question: how can i contact apple via email to get an official answer?

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

    i am going to buy iphone 5 32 gb from some before i bought i check the serial number of that iphone on apple web site to cross check but massage is appering that ......'
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us....
    can any one tell me what is that mean..... replace what ?

    In most cases, what you said is true...however, this is not always the case.  Take myself for example...
    1: I posted my phone online to sell
    2: Someone saw my serial number and called AppleCare to get a replacement phone
    3: An inferior AppleCare representative bypassed a component validation (check serial number to the device on hand) and approved the replacement under my AppleCare plan.
    4:  After noticing this (about 4 days after it happened) and  a trip to Apple and a call to AppleCare, all was resolved.  My phone is back to being covered under AppleCare+
    5:  I learned my lesson.
    So, as you can see, there is a chance that it can be something else.  Although, if the person selling the phone notices, it shouldn't take long to resolve it. Chances are that it is what you said.
    Hope this helps

  • We're sorry, but this is a serial number for a product that has been replaced

    Today i bought one iphone 5 but when i check the serial number in self support not exist my serial no is DNPJGFSDDTTR message showing is
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    Finding your serial number is easy. See how.
    pls help us... to resolve the issue.

    You are not speaking to Apple. This is a user forum.
    If it's possible, return the phone and get your money back.
    You bought a gray market phone that was reported lost or stolen or was already replaced by Apple and was re-sold illegally.
    It has no warranty.

  • I am getting a message. What does it means "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "

    I have tried getting service support information from Apple Support Service. When entered my serial no. got this
    I am getting a message."We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "
    What does it means???

    ashishtgb wrote:
    I dont have any idea . I brought out it new from the market.!
    Well, when you purchase from a non-official source you run the risk of getting who knows what from wherever. It appears this phone was replaced under warranty at some point, but not returned to Apple for refurbishment. Thus, the SN is no longer valid for warranty & service. If you can return it and get your money back, I'd suggest you do so.

  • Serial number for a product that has been replaced

    What happen with my phone, i check my serial number and i see "serial number for a product that has been replaced"
    can you help me & give me advice..

    yes my phone is still working for me.
    so, meaning to "serial number for a product that has been replaced with" I don't have a warranty from apple?

  • Can I get the serial number for a printer that has been stolen?

    I know that when I got the printer, I did an online registration.  Is any of that information available?
    I purchased it from Staples and I am looking for the receipt but no luck yet.

    If you registered the product you should be able to find the information through HP's registration information page here.  I just checked mine and it had devices going back about 10 years with the product types and serial numbers.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • I want to search Time Machine for an appointment that has been deleted from my current view of iCal.  Can I "restore" a previous version of iCal without losing all the entries I've made to the calendar since that prior date?

    I want to search Time Machine for an appointment that has been deleted from my current view of iCal.  Can I "restore" a previous version of iCal without losing all the entries I've made to the calendar since that prior date?

    No. I tried it on my Time Machine (I had just made one change today, so I knew I would not be left in the lurch if I failed) and when I clicked on restore I got this message:
    It seems you have several options.  I chose 'Keep Both'.  I suggest that you proceed with your search.
    Ciao.

  • HT2534 How does one get reimbursed for an app that has been immediately deleted after download and open?

    I downloaded an app that cost $7.99 and immediately realized that it was not functional the way I understood it to be. I deleted the app and now I wqould like to be reimbursed.
    How does one go about getting that accomplished?
    Thanks - George

    Dear telwow,
    Apple did not do anything to solve this problem, they said I shoud apply to ITunes which I did. However, ITunes in Belgium does not even have a customer friendly call center, and they reply with standard info if you apply by e-mail which have no relevance to my problem. As I do not have hours to spend on the phone, I tasked my secretary to call Itunes many times. In the end, she found someone to look into the matter which took months.
    Simultaneously, I applied to VISA through my bank for fraud investigation. I had to cancel my credit card. In the end, VISA paid my money back and they said they will deal with ITunes. I received a new credit crad from VISA with a new number. I tried to use this new card in the ITunes but ITunes did not accept my card because in their system my name has been registered as if I have commited the fraud! This was again outrageus! I have complained about this to both Belgium and the USA Apple/ITunes, but no satisfactory answer was given. I am now using my wife's credit card to buy smth I want in ITunes. But because of my very unpleasant experience I am not buying much on ITunes store. I am also considering to quit Apple all together. This is unfortunate because I have been an apple fan until I had this experience.
    Many thanks for sharing your problem.
    Mustafa

  • PAID FOR AN APP THAT HAS BEEN WITHDRAWN BY APPLE

    I recently downloaded TV Premium from the App Store under the impression that this was a bona fide app that had been scrutinised by Apple. Of course now it turns out to be a scam and any trace of it has been removed by Apple. I have been billed for this and want my money refunded.  The item I purchased has been mirepresented and subsequently withdrawn. Even my app store record of purchase has been deleted.. Does anybody know how I go about getting my money back? The Apple IPad contact options are unfathomable!
    I am not bothered particularly about the money (69p) but more about the principle of this and the Apple cover up!

    Click the Support tab above and then the link in the Contact Us area. Just follow the links and directions.
    Regards.

  • Whenever I do a 'search' for a message that has been sent to me the only mails shown are the ones that I have sent to that person, not ones I have received?

    It is important to me to be able to find messages that I have sent TO a person as well as messages I have RECEIVED from that person. I used to be able to do that but now, for some unknown reason, whenever I do a search on an email address the only messages that are displayed are the ones I have SENT to an email address. What can I do make sure it does what it used to do i.e. display ALL messages to and from an email address ?

    Deleting the file with Thunderbird closed just causes it to be recreated and a fresh index of your mail to be created when Thunderbird starts. You may find it is a huge file, mine is over a gigabyte and occasionally they just get out of sync with reality. Also I just though of this, right click your sent folder/s and check the "include this folder in global search results" is ticked.
    Just FYI... Many people coming here call quick filter search, and for your future confusion on why there is more than one search. Ctrl + Shift + F opens a bona fide search and is the way to create saved search's that appear as folder on the left tree. Something the global search can not do.

  • Iphoto 6.0.5 - keeps searching for .mov file that has been deleted

    OK, this is my problem...
    I am running the most recent version of iphoto. i keep all of my photos in the iphoto library, which i run off of an external drive. recently, my drive filled up so i got a new 120gb firelite drive and transferred my photos AND the iphoto library to the new drive. then i started iphoto and was given the choice to create a new library or locate the library. i chose 'locate' and pointed it in the right direction. iphoto opened, and all my photos everything appeared to be ok in the program. this is when my problems began...
    problem 1: if i try to do anything with any of the photos, i am told that the file cannot be located. i tried to re-import the library but the program began complaining about not being able to locate several movie files (that are in the library and on the external drive). then iphoto stopped responding.
    problem 2: i then did a force quit, and now EVERY time i try to do ANYTHING (with other programs) while iphoto is open, it begins to look for the same movie file each time. then iphoto stops responding. i've since deleted the movie from my drive and from the iphoto library, but iphoto keeps looking for it each time.
    please help!!!! my sanity rests on your ability to help me out....
    pb g5 17"   Mac OS X (10.4.8)  

    rozubko
    1. Try rebuilding the Library: Restart the iPhoto while holding down the Apple and Option keys. The resulting dialogue will give you the options.
    2. Apart from moving the Libary, have you changed anything within the iPhoto Library Folder?
    Regards
    TD

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    I am repeatedly asked for the password for a mail account that I have deleted. How can I stop this?

    Delete the smtp server entry.

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