HT201412 I have a Ipod touch 4th gen. and the volume button or power off button will not work.

My Ipod touch volume button on the side will not work. Niether will my power off button. I just updated to IOS 6.1.2 and now they will not work. It will not even go to the sleep screen?!!! Help

Try (as best you can):
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:                                 
iOS: How to back up           
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar          

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    Try:
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    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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    Apple Retail Store - Genius Bar       

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    I'm reddy to go to windows.use there phones and mp3 players.(i have a iphone 3g & iphone 3gs & iphone 4s & ipod touch 5 & ipod touch 3 and 3 ipod touch 4g, with screen replaced , now only white screen on the 3 ipod touch 4g's...IF YOU CAN'T REPLACE OR FIX MY IPOD TOUCH 4G'S. THAN YOU JUST LOST A COSTERMER THAT SPENDS A **** LOT OF MONEY WITH APPLE.....Because if this is how apple treats there costermers, why be a part of this????????
    I'v just bought an ipod nano 6th gen for my other kid, i hop i didnt make a big mistake..............................................
    <Email Edited By Host>

    Apple will exchange your iPod for a refurbished one for this price unless the iPod was previously worked on by other than Apple.. They do not fix yours.
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    A third-party place like the following maybe less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Replace the screen yourself
    iPod Touch Repair – iFixit
    You are not addressing Apple in this forum. We are all just users like yourself

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    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

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    Try:
    - Reset the iOS device. Nothing will be lost
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    - Reset all settings      
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    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             

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