HT201412 I have a Ipod touch 4th gen. and the volume button or power off button will not work.

My Ipod touch volume button on the side will not work. Niether will my power off button. I just updated to IOS 6.1.2 and now they will not work. It will not even go to the sleep screen?!!! Help

Try (as best you can):
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:                                 
iOS: How to back up           
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar          

Similar Messages

  • I have an iPod touch 4th gen. and the screen went yellow. The battery wasn't low and it has been like this all day. What can I do to fix it??

    I have an iPod touch 4th gen. and the screen went yellow. The battery wasnt low when it happened. It has been like this all day. What can I do to fix this?? PLEASE HELP!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT4859 we have a iPod touch 4th gen and the screen is locked and it will let us restore it what now

    we have an ipod touch 4th gen and the screen is locked up and it will not back up or restore. I have removed iTunes and reloaded also iCloud the same we are needing help

    A reset may help. Tap and hold the Home button and the On/Off button at the same time for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons and await restart. No content will be affected.

  • I have a ipod touch 4th gen and the screen cracked can i trade it in at the apple store and get a another one?

    i need help

    You can always go to the Apple Store and ask and sometimes people get lucky. Most of the time Apple requires that you pay the repair price listed here: http://www.apple.com/support/ipod/service/prices/
    The least expensive way to repair (although it will void your warranty) is to go to ebay and search ipod touch 4th glass service and there are people who do it for as low as $60.

  • I have 3 ipod touches 4th gen and the screen got smashed on all 3,i'v tryed to replace the screens in all 3. all i ever get is white screen!! there must be a thing that apple makes it so it can never get fixed..

    I'm reddy to go to windows.use there phones and mp3 players.(i have a iphone 3g & iphone 3gs & iphone 4s & ipod touch 5 & ipod touch 3 and 3 ipod touch 4g, with screen replaced , now only white screen on the 3 ipod touch 4g's...IF YOU CAN'T REPLACE OR FIX MY IPOD TOUCH 4G'S. THAN YOU JUST LOST A COSTERMER THAT SPENDS A **** LOT OF MONEY WITH APPLE.....Because if this is how apple treats there costermers, why be a part of this????????
    I'v just bought an ipod nano 6th gen for my other kid, i hop i didnt make a big mistake..............................................
    <Email Edited By Host>

    Apple will exchange your iPod for a refurbished one for this price unless the iPod was previously worked on by other than Apple.. They do not fix yours.
    Apple - iPod Repair price      
    A third-party place like the following maybe less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Replace the screen yourself
    iPod Touch Repair – iFixit
    You are not addressing Apple in this forum. We are all just users like yourself

  • I have an ipod touch 4th gen and an ipad mini  with same apple ID   and I want to sync the songs

    I have an ipod touch 4th gen and an ipad mini  with same apple ID   and I want to sync the songs 

    Just connect to computer and sync.
    iTunes: Syncing media content to iOS devices and iPod       
    Try syncing using the manual method to more easily get different media on each device          
    Managing content manually on iPhone, iPad, and iPod

  • I have an ipod touch 4th gen and would like to install pages on it but i need ios 7 for that. how do i install an older version?

    i have an ipod touch 4th gen and would like to install pages on it but i need ios 7 for that. how do i install an older version?

    Did you follow the instrctions in this link?
    App Store: Downloading Older Versions of Apps on iOS - Apple Club

  • I have an ipod touch (4th gen) and just bought a clock/charger/player.  It says I need ios 4.3.  I keep getting a message saying I can download 6.? but it will wipe out everything on my ipod.  Is there a way to get the ios without wiping out my files?

    I have an ipod touch (4th gen) and just bought a clock/charger/player. It says I need ios 4.3. I keep getting a message saying I can download ios 6.? but that it will wipe everything off my ipod.  Is there any way to get the ios without wiping out my files?

    There is no supported method to "downgrade" iOS on any device.  If you update, you will get the latest iOS for your device, which will be iOS 6.1.3.  You cannot go backwards to iOS 4.3
    If you have never backed up in either iCloud or iTunes, then upgrading to iOS 6.1.3 will involve restoring your device as part of the upgrade.  Without a backup to restore from, you will loose everything that is on it.
    You should first connect to iTunes with your computer, sync your device without upgrading and create an up to date backup of everything.  Then use the upgrade option in iTunes to update your iOS.
    However, if the dock device strictly requires iOS 4.3, it will not work, as you cannot downgrade iOS.  There simply is no mechanism from Apple to do that.

  • HT4623 i have a ipod touch 4th gen and i have the wifi bars but when i try to search something it wont let me conect it says "Lightspeed systems - Wed acces" what could i do help please.! o.o

    i have a ipod touch 4th gen and i have the wifi bars but when i try to search something it wont let me conect it says "Lightspeed systems - Wed acces" what could i do help please.! o.o

    Does the iOS device connect to other networks?
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • CAN ANYONE HELP ME??!!  i i have an ipod touch 4th gen and it has all of a sudden stopped playing music.

    i have an ipod touch 4th gen and it has all of a sudden stopped playing music. i click on the song and it goes onto it then all of a sudden goes onto the song then goes to the music menu without playing the song. please help

    - Reset the iPod. Nothing will be lost:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Restore the iPod from backup
    - Restore the iPod to factory defaults/new iPod.

  • I have an ipod touch 4th gen, installed the latest update to iOS 6 and have lost all my music. Where did it go?

    I have an ipod touch 4th gen, installed the latest update to iOS 6 and have lost all my music, apps etc. It also linked up with an alternate email address???? Help!

    I have a similar issue happenning with my ipod touch 64GB running IOS 6.0.1.  My music content is stored via itunes on my Snow Leopard macbook pro as well (and not in the cloud).  The music on my ipod (which is sync'd to my macbook pro when I connect via usb) has randomly disappeared about 3 or 4 times lately, not during sync'ing and unrelated to battery charge levels. Fortunately I have been able to restore it by restarting my macbook pro then re-syncing the ipod, which it is now doing as I write, but it takes hours (for over 3000 songs).  Having looked at a few other forum discussion pages, it seems this may be a bug related to IOS 6 updates and using music/itunes and podcast playing apps. The same thing has intermittently occurred with some other content such as downloaded podcasts, iplayer content and photos. Once I reconnected the ipod it synced and apparently restored the content, but I can't understand why it lost it in the first place, and its very annoying. Lets hope the reinstalling works on my ipod tonight....up to 248 of 3326 songs syncing as I write....

  • HT1380 i have an ipod touch 4th gen and ipod touch 5th gen is there a univeral adapter/dock that can work for both? i have recently bought a Sony speaker clock radio but only works with ipod 5th gen, i need an adapter for the 4th gen, is there one on the

    I have both the ipod touch 4th and 5th gen, i recently bough a  speaker/dock but it only works for the ipod touch 5th gen? Is there an adapter that I can use to attach the ipod touch 4th gen to the docking system? 

    bobjbkln that only work if the dock has the 30-pin connector
    bobjbkln wrote:
    How about this lightning female to 30 pin male cable? http://www.miniinthebox.com/lightning-female-connector-to-30-pin-male-connector- cable-15cm_p693543.html

  • I have an Ipod Touch 4th gen and Facetime isn't in my settings or as an app. How do I get it back?

    I have an Ipod Touch (4th Generation) and FaceTime isn't in my settings or shows up as an app. I don't have Restricitions. I want FaceTime back so how do I get it? I searched my whole Ipod for FaceTime and there weren't any results. I used Voice Control and it said that I had to enable FaceTime before I can make video calls.

    Are you saying that you do not have the Restriction set that hides FaceTime?
    Did you have FT before on this iPod?
    iPods officially sold in one of the middle Eastern countries that prohibit FT will not have FT and there is no way to get it on the iPod.
    Otherwise:
    - Restore from backup. See:                                               
    iOS: Back up and restore your iOS device with iCloud or iTunes
    - Restore to factory settings/new iOS device.                       

  • HT201412 I have an iPod touch 4th generation and after sending emoji iMessage is not working, it closes every time I try to open it and I have already tried resetting my iPod and restarting it.

    I have an iPod touch 4th generation and after sending emoji it no longer works. Every time I try to open iMessage it closes. I have already tried resetting and restarting my iPod and neither has worked.

    Have you tried getting rid of emoji?

  • I have an IPOD Touch 3rd Gen.  The volume while playing music will drop down and then right back up on some songs, all intemittenly. What causes this?

    I have an iPod Touch 3rd Gen. There is a problem with the volume dropping down and then right back up, intermittenly on various songs. If you rewind past that spot, it will not do it again.  It is not always the same songs.  What can I do to correct this issue?  I have tried a hard reboot on the iPod and the problem is still there.

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             

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