HT201413 I have been trying to restore my iphone 4s for 5 hours, please help! The update wouldn't work and now when I connect the iphone it says I have to resore in order to start using itunes but I am getting an error msg. HELP!
I am trying to update a 4s. The update did not work for some reason. Now I need to restore the iPhone. When I connect the usb to the computer and phone it says I need to restore. So, I click to restore. It starts extracting the software. But I am continually getting the same error message that it cannot complete for unknown error. I have been working on this for 5 and a half hours. I'm tired, mu husband needs his phone and apple support is a joke and of course I can't find any answers anywhere. Please help!
Hi MB2751,
As an iPhone user myself, I know it must be very much a problem to have the phone out of service because of an error such as you are seeing. Let's see if we can get you back up and running.
I would suggest that you troubleshoot using the steps in this article -
If you can't update or restore your iPhone, iPad, or iPod touch
Thanks for using Apple Support Communities.
Best,
Brett L
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I have been trying to restore my ipod touch for several weeks. The ipod is on the usb-itunes screen but the computer will not recognize it. I have tried three different laptops and am now very frustrated. I have also tried several different usb connectors.
Try putting the iPod in DFU Mode vs. Recovery Mode.
Basic troubleshooting steps
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Did you try to set it up again as new device?
How to back up your data and set up as a new device -
Upgraded to itunes 11.4 and now when i connect my iphone 4s..itunes crash!!!!
upgraded to itunes 11.4 and now when i connect my iphone 4s..itunes crash!!!!when the iPhone is disconnected iTunes is working properly....
please help me!!!Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
I have an external hardrive for MAC, I needed to save something from my work computer so I can pass it on to my MAC, it requiered me to re-format my external HD and now when I connected to my MAC I only have "read only rights". How do I fix it? I run my Itnues from this external and now my library is gone. Luckily I have it saved somewhere else, which is not a problem, but I won't be able to write to this HD for right now. I can't see an option to give those permission back.
cptjuanjvarona wrote:
I have an external hardrive for MAC, I needed to save something from my work computer so I can pass it on to my MAC, it requiered me to re-format my external HD and now when I connected to my MAC I only have "read only rights". How do I fix it?...
Unless what you have to transfer is enormous, skip the external HD altogether and use a USB flash drive; you can get them with capacities to 128GB. Format the flash drive as FAT32 or ExFAT as LowLuster suggests so it can be read and written to on both PC's and your Mac. -
Hi I have a new ipad and had facetime working and now when I try to facetime it says unavailable. Wifi is working fine, any suggestions? thanks
Please read Chapter 2.
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
I have been trying to buy 850,000 credits for $49.99 (on sale for now) for one of my Ipad games (Pharoah slots). I can get so far with my log-in information and then the screen indicates there is a problem and that I need to contact Itunes/ww. Then another prompt indicates "Unknown error". Any ideas as to what is causing this?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have installed my Airport Extreme and have conencted it directly to a modem. WIFI works fine. However I do not see my LAN network (printer. NAS,..).
Analysis:
Scen#1: When I connect the LAN port of the Airport Extreme to a switch (as input) and connect the other LAN devices also to the switch, those LAN devices do not have access to the internet. Also connecting the iPAD with WIFI to the Airport Extreme I cannot find my LAN printer and other devices.
Scen#2: When I connect the LAN port of the Airport Extreme to a router X (as input) and connect the router X to the same switch, and the LAN devices to the switch, those LAN devices do have access to the internet. Also connecting the iPAD with WIFI to the router X I can find my LAN printer and other devices in the LAN network.
Question what has impacted the behaviour of the Airport Extreme, not to detect the devices in the LAN network. Why is the use of a switch directly behind the Airport Extreme not working (no internet access for the other devices and Airport Extreme is not the basis station for the LAN network)?Your scenario #1 is a correct configuration and should work. It seems as though your Extreme is not acting as a router as I believe you intend.
Most likely, you need to reset your modem. Power it down and let it rest for a few moments. Some need longer than others. Then, I recommend you "hard reset" your Extreme (see below) and configure it again, after the modem has been reset. From then on do not change what is connected to your modem without powering it down first.
Once configured, confirm your Extreme's wireless network works as expected and that your iPad and every other wireless device can load web pages. Then, connect the printer directly to one of the Extreme's LAN ports and confirm that it works as well. After that it should work equally well with a switch between it and the Extreme, as should every other wired device connected to the switch. This assumes your switch is an unmanaged device requiring no specific configuration.
Scenario #2: Having a router connected downstream of another is not a normal configuration, so don't pursue that as a solution. It will only distract you from determining the problem. If you want to repurpose Router X as another device do so only after everything else is working to your satisfaction.
To "hard reset" an AirPort Base Station: make sure it's powered up, then press and hold its tiny reset button and keep it depressed for five to ten seconds, long enough for its LED to flash amber rapidly. Release the reset button. Then, the LED will glow amber steadily for about a minute. Then, it will flash amber, slowly, about once every second or two, waiting for you to configure it with AirPort Utility. -
Hi I have a year old Macbook pro. I was using a miniport to connect it to the TV via HDM cable. It was working fine but I have used it for a couple of months kept it in a drawer and now it doesnt work. When connected to the TV the screen on the mac goes blue as though there is some signal then back to original screen but the TV doesnt show what's on the laptop. Please any suggestions, thanks??
Hello nothingissecret
Check out the article below for troubleshooting steps to resolve the issue. One would be to try a different cable or adapter to test with the television.
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Im still having problems een with the latest update 10.5.2 64 bit for windows 7 this is the message below. This is the same error messagege I get when trying to update from 10.5.1 I have uninstalled several times and nothing seems to cure it. Im really getting fed up with it as I have to use an older laptop with XP on it to transfer Itunes info
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
So i have a serious problem regarding the iOS update on my iPad 4 and i don't know whether i should restore it because i'm scared it will loose all the data.
You are saying that you DID backup your iPad so there should be no worries at all. After you restore the iOS, you can restore from the backup - and sync with iTunes, if you are using iTunes - and you should be fine. If you see the iTunes logo and the USB cable on the screen, you are in recovery mode.
Read this for more information.
If you can't update or restore your iOS device - Apple
If you didn't backup your iPad, there is nothing that you can do about it now. You will lose everything when you restore. You can add you purchased content back to the device using the purchased tabs in all of the iStores or you can sync your content back to the iPad if you use iTunes.
No matter what, you have to restore if you want to be able to use your iPad again. -
I uninstalled the twitter app an when reinstalling it kept saying installing so I turned off my phone then it took it a minute to turn back on and so when it came in I exed out the installing app and so then when I went to reinstall it said it was installed and in the App Store it says open but I can't open it so it won't let me reinstall and it says its installed when its not please help
I had the same issue whilst trying to reinstall Facebook. Facebook hung on installing so I did a hard reset of the phone and got the Apple symbol which wouldn't go away. I did another hard reset which resolved the problem.
To do a hard reset hold down both the on/off and home buttons simultaneously. When the Apple logo appears release both buttons. Phone should eventually restart. -
My iPhone 4S had the iOS 6 update and I have been trying to download all day but it won't work and now when I go to software update of says iOS 5.1.1 is up to date. And I cant restore my iPhone becuase when I go onto iTunes it says that it can't find my iPhone. I have tryed to download the most resent iTunes because I went to apple website and just hit download iTunes so I guess it's the most resent version and I don't know what to do. Should I go to an apple store?
If your are using IOS 4, see below.
http://support.apple.com/kb/HT4972 -
HI THERE,
CAN SOMEONE PLEASE HELP ME? I HAVE BEEN TRYING TO RESTORE MY IPHONE4 FROM IOS 4.3.3 TO 5.1.1 FOR THE LAST 6 HOURS AND EVERYTHING GOES THROUGH OK UNTIL IT GETS TO THE RESTORING IPHONE SOFTWARE, IT LOADS 1/2 THEN FREEZES. IVE LEFT IT LIKE THAT FOR AT 30MINS AND NOTHING HAPPENS. IVE TAKEN THE CORD OUT AND HAD TO TURN PHONE OFF AND RESTART, THEN LOAD IT BACK UP TO ITUNES ALL OVER AGAIN. MANY TIMES!!!!! IVE CHANGED CORD AND USB STILL NOTHING? IVE GOTTEN TO THE POINT WHERE I MAY HAVE RUINED IT ALTOGETHER AND NEED TO BUY A NEW PHONE? PLEASE I HOPE SOMEONE OUT THERE CAN HELP?:
MANY THANKSYou may not get a response as you are shouting at everyone.
All caps indicates shouting, is considered rude, and is difficult to read.
Many will not read such posts.
Try turning off you caps lock and asking again. -
HT201263 I have been trying to restore ipad mini, it is disabled. I have not updated it.
I have been trying to restore my ipad mini, my daughter disabled it and she hasn't updated it, so I understand that it has to go in recovery mode and I will loose everything, but I have been trying and have tried on two different computers, it starts and then half way through it says there was a error restoring. How can I get this fixed, my daughter has gone without it for about three weeks, very frustrating!!!! HELP!!!!
What does the error message say?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom
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