HT201441 hi i bought a ipad mini second hand and trying to set it up i cant get in contact with the last owner to reset the icloud address

hi i bought a ipad mini second hand and trying to set it up i cant get in contact with the last owner to reset the icloud address

If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.

Similar Messages

  • I bought  an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls

    i bought  an iphone 5 second hand and was told all i had to do was sync it with itunes i did all that but previous owner hasn't removed the device from their account, i am unable to contact them..can anyone tell how i can start using my phone pls

    Fanta Pants wrote:
    i bought  an iphone 5 second hand
    The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    You need to return the Device for a refund, as you will not be able to re-activate it.

  • HT201441 i bought a apple iphone 4s and it came locked from ebay & i cant get into contact with the guy its no possible way ! and im pretty ******

    bought a apple iphone 4s and it came locked from ebay & i cant get into touch with the guy its no possible way annd im getting ****** !

    File a complaint with eBay to get a refund on the useless iPhone.

  • HT201441 so, what if you have purchased an iPad mini second hand, and the past owner is not available to contact about allowing use?

    PLEASE HELP! I can't connect it to iTunes either because the iPad is kind of broken

    If you have encountered activation lock, your iPad will be useless unless you can contact the prior owner.  They have to give you the ID and password, or erase it and remove it from their account as explained in the article you were reading.  No one else can help you with this and there is no way around it.

  • I bought an iPad mini from us and want to use it with LTE in UAE

    I bought an iPad mini from us and want to use it with LTE in UAE, is it possible ?

    http://www.apple.com/ipad/LTE/

  • Just bought an ipad air second hand that is tied to another apple id and password. can't contact previous owner to delete it from their cloud. any way around this?

    just bought an ipad air second hand that is tied to another apple id and password. can't contact previous owner to delete it from their cloud. any way around this?

    You will not be able to activate iPad if you do not have the Apple ID and password of previous owner.
    iCloud: Activation Lock

  • I bought a IPad Mini in January and cable just started going bad 2 days ago.

    I bought a iPad Mini in January and the lightning charging cable is having issues very sensitive and will stop charge if moved to much.theres no sign of damage on the cord and it doesnt get bent. so is this a common thing with these cables? it seems to be loose by the neck of the lightning pin it just started 2 days ago. thought it was my power sources, though now I've confirmed it's the cable that's loose. does anyone else have this issue?  does anyone have a suggestion for a better cable that's durable? I have seen a lightning cable flat wire, which seems to be a better choice. though I'm not sure. it needs to be durable and long it seems to be hard to find the best one. so any suggestions?

    why dont they make other types of offical Apple lighting cords is that so hard? Theres ones out there by other companys  who have made the lightning cord wire thicker and more durable, its like the choices at the moment are keep getting a replacement cord from Apple until (A) you get one that stays working or (B) the year warrenty run out and your forced to buy a new cord..... well I'll be on route to contacting apple for a replacement cord and pray and hope that I get to stick to plan (A) I thank all who have replied. though I have a new question to the community before this topic gets solved or closed. How does the replacement thing work with Apple? I just need a new cord I have the online receipt  for the Ipad mini purchase,  they don't need my iPad mini too right?  its just the cord that gets sent to them, then they send me another? and is there any suggestions on what to do with the new cord coming to make it last a long time? headphone tubing, tape etc. Any suggestions would be helpful. Thank you everyone.

  • HT201363 hi, i just bought an ipad.my problems is the privious owner dont reset the apple id.i just reset the ipad.now i cant active the ipad with my apple id.what can i do?

    hi, i just bought an ipad.my problems is the privious owner dont reset the apple id.i just reset the ipad.now i cant active the ipad with my apple id.what can i do?

    You will have to contact the previous owner and ask him/her to remove the iPad from their account, he/she is the only person that can do it : Find My iPhone Activation Lock: Removing a device from a previous owner’s account - you won't be able to use the iPad until they do so.

  • I have bought a iphone 5 second hand and i restore it and now i need the icloud original user and i don't know it!what can i do?i can not activate my iphone

    I have bought a iphone 5 second hand and i restore it and now i need the icloud original user and i don't know it!what can i do?i can not activate my iphone

    If you're able to contact the previous owner, send them this link and tell them to follow the instructions.
    If not, you can't activate the device but may be able to get it refunded.
    Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
    (112266)

  • I bought an iPad in June 2012 and have it worked fine, but after 2 weeks of purchase, he began to hang up, then the sound disappeared and the screen became black. I updated all through itunes, but the sound is still absent, and still problem with sound an

    I bought an iPad in June 2012 and have it worked fine, but after 2 weeks of purchase, he began to hang up, then the sound disappeared and the screen became black. I updated all through iTunes, but the sound is still absent, and still problem with sound and iPad still doesnt work.

    Take it to an Apple Store for evaluation.
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
     Cheers, Tom

  • I just bought this iPhone 4S second hand and during incoming and outgoing calls I can't hear the other person talk unless it's on speaker or if I have headphones in. I don't know what to do I've turned up my volume and checked my settings!! Need help

    I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???

    Hey Itsanaasaunders,
    Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
    If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
    http://support.apple.com/en-us/HT203800
    Clear the receiver
    The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
    Follow these steps, testing after each:
    - Make sure nothing is blocking the receiver, such as a case or film.
    If you have a new iPhone, remove the plastic film on the front and back of the device.
    - Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
    - While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
    Restart and update
    1. Restart your iPhone and test again.
    2. If there's still no sound or poor sound quality, update to the latest version of iOS.
    Get more help
    If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
    Thanks,
    Matt M.

  • I just bought an ipod touch 32gig second hand and i would like to know how to get it to sync with my i tunes content

    how do i get up and running with a recently purchased 5th generation ipod touch 32 gigs  that i bought second hand?

    What happens when you sync it:
    iTunes: Syncing media content to iOS devices and iPod
    If the iPod has content for the previous owner, you should erase the iPod and setup the iPod with your ID and media
    Go to Settings>General>Reset>Erase all content and settings

  • I just bought a new 2TB time capsule and I am so frustrated that I cant get any help!!!!!

    Yesterday, I bought a new (4th gen) 2TB TC to replace by mid 2007 500gb TC. I did this simple to upgrade the wirelass capability to the very latest as the wifi in our home is intermittent. I also bought a Zepplin recently so that i could use Airplay to stream music but the wifi is also intermittent, it works when it wants to and not usually when when i want it too!! Hence the purchase of a new TC for £249.
    The instructions on the Apple site and in the instruction book all say it is so easy to set up the TC and the wireless network.
    So here I am , 24 hours later and frustrated at having spent hours and hours and gotten no-where. Ive logged calls with Apple Support and even though I am sat by the phone they keep emailing me saying they've tried to reach me and if I still need help then to rearrange a call!! But I'm here!!!
    Here's my problem (apart from the desire to take the TC back and get a refund)...
    - when I open Airport Utility (6.2), I get a picture that shows the world and the word Internet with a line to the time capsule but all the instructions that I have found and read say that I should get a dialogue box that lists the devices on the left hand side. The instructions with the TC say I open AU and follow the instructions and prompts - what instructions and prompts, there arnt any!!!
    - also, the picture does NOT pick up the 2 airport expressess in the house that I used to extend the wirelass network on the previous TC
    - there is no option to extend the wireless network
    - every now and then the TC light goes Yellow and airport utility "looses" the TC
    - TC seems to want to back up the entire MAC (c350gb) but it is doing so at a very slow speed and only did about 2.5gb over night. I dont mind a whole new backup to the new TC but it cant be right that it will take 19 days (the last time I looked!)
    My main frustration is that the so-called simple instructions dont seem to replate at all to my system and I'm frustrated because I dont know where to go to get any help....and if Apple email me one more time to say they cant reach me then I will definately take the TC back!!
    Can anyone help me?
    p.s. sorry for the rant, i though this would be a half hour job to upgrade my wirelass and is turning into a nightmare!

    Unfrotunately, this sounds like a dead TC.
    - also, the picture does NOT pick up the 2 airport expressess in the house that I used to extend the wirelass network on the previous TC
    - there is no option to extend the wireless network
    You need to reconfigure the Expresses to rejoin the TC's network via a factory reset.

  • Just received replacement iPhone and trying to set up.  Can't get photostream photos to show up on new iPhone even though all 1800 pics show up on Mac iPhoto and iPad photostream.  What can I do to view my photos on my phone?

    How can I get my photostream from Mac and iPad to show up on my new iPhone 4 replacement.  Broke my iPhone and received a new one but can't get it set up to see my photostream.  Can anyone help?

    If her data was not backed up or synced to something, it's gone. Sorry.

  • I bought a Macbook Pro second hand and their is a line on the screen, what is the best way to fix this?

    I bought a macbook pro from a cash converters store. It was online and in the description didn't mention anything about this issue. I can't really explain it very well so here is a picture.
    http://i839.photobucket.com/albums/zz318/donnam1993/photo-2.jpg
    Is there any way to fix this, if at all? I don't really know very much about macbooks and since i just got this yesterday i have no idea what caused this. Thank you very much for your help.

    It's difficult to determine if your photograph shows a smudge on the exterior of the display, or if it is a display anomaly. Turn up the brightness. If the image changes it's a display problem.
    You can clean the first one, but if it's the latter it is a hardware defect that will require parts, tools, labor or money to fix.

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