HT201441 How do you contact the previous owner with a partial email?
How do you send an email to an unknown previous owner with only a partial email visible on an iCloud locked device? Is there a way to get the entire email address so the old owner can be contacted? There has to be a way to contact the previous owner.
-bsides
No, there is no way to get the complete email address. Turn the device in to the police.
Similar Messages
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I have bought in a flea market an Ipad 3 Wifi only I believe it was stolen. When I bought it the battery was discharged so I couldn't verify it for being locked (stolen). After I charged it and turned it on it's locked in Icloud.
How can I contact the previous owner to buy it from him ?
I don't have anything. The Ipad is Icloud locked. It only shows : s********@googlemail.com
I am willing to buy the Ipad from previous owner.
Thank youI don't know what you want to hear, but no one here can help you. apple will not help you.
What you're dealing with is the activation lock, where it's required for the person that sets up the iPad to 'release' it to be used by someone else.
There's no hack or crack. There's no assistance anyone here can give you beyond the suggestions we already have.
Use your imagination. Or use the ipad as a pretty new paperweight. -
My uncle just recently bought me ask iPhone 4 and I an trying to activate it. It says the previous owners still had it on his appleid account. we are not able to contact him so hoe do I activate the phone with my apple I'd??
You haven't told us exactly what kind of messages you are getting when you try to start the device. If you are asked to log into icloud with an ID and password, then if the previous owner had an icloud account defined and Find My iPhone turned on, then you won't be able to start it until you get the ID and password from the previous owner. There's nothing more you can do other then to return it.
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HT1937 how can i contact the previous owner if it lost/stolen in other country?
i bought iphone 4 with no signal working, i think i can fix it because i was checked the imei is clean. but after i restore the iphone, it blocked by icloud and shows up the owner message "if u find this, i stay at Sinar Bali".
i think the owner is not local people, because i'm in indonesia and the message with english.
how can i contact the owner if the message just '..i stay at Sinar Bali' and there are so many hostels in bali?
i don't know when this iphone reported lost, and i don't know if the owner still stay in bali so.
sorry for my english.Unless whoever sold the phone to you has information, you cannot contact them.
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I found an iphone 4, and I would like to return its owner. With activation lock, there is no way i could reach him/her???? *any suggestion, maybe should I contact apple or icloud ??? Thanks
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How can i contact the previous owner of my iphone and get him/her to remove the find my iphone lock?
I bought a phone from a person on ebay. the phone was working fine until i locked myself out (forgot my passcode), upon restoring the iphone through itunes, it asks for an apple id for the person who activated the iphone. I the seller doesnt know the information and neither do i. Is there any way I can get the owners email that activated it? [email protected]. thats all it says and I would love to contact him and guide him through removing the device from his list.
kyle37055 wrote:
that sounds like a massive flaw in apple's programming. something needs to be done to allow an automated email to be sent to the person who locked it to allow them to remove it or something.
well this is definately the last apple product i buy, thanks you guys for your information
Unbelievable. -
My iphone 4 is locked with icloud, but i can not contact the previous owner
My iphone 4 is locked with Icloud, but I can not contact the previous owner. help
gerardofromtijuana wrote:
how u can contact the previous owner?
thx
The same way you would contact anyone. Call them, e-mail them, speak to them in person, write a letter. There are many ways to communicate with a fellow human.
No one here would have the contact information for a random seller of an iPhone. -
Hi i bought a phone off of Craigslist and the phone was never deactivated by the previous owner. I cant contact the previous owner. How do I unlock it?
Not sure. It may also have never been reported to AT&T as stolen.
It won't really matter. The hardware ID of the phone is associated with the Apple ID and password of the person who originally activated it. That is association is stored on Apple's activation servers and only the original owner can remove the association as discussed in the article you were reading. Until that happens, the activation server will not reactivate the phone without the proper Apple ID and password being entered. -
What happend if i can't contact the previous owner??? How I can remove it from previous owner's account???
cmoorcroft wrote:
What happens if the previous owner refuses to to give me his password for me to delete it/ do the instructions?
The previous owner doesn't need to give you their credentials. They can release the device via Find My iPhone on iCloud.com as per the instructions in the link I posted in my initial response: Find My iPhone Activation Lock: Removing a device from a previous owner
If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed.
Click the Erase button to erase all content and settings from the device. When prompted, don't enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device is erased and removed from the account, you can proceed with the device setup process.
If the person you bought it from refuses to do this, I would assume the device is stolen and I would demand a refund and/or contact the authorities. -
Guys can you help me?
No. You have reached Activation Lock, a security feature that can only be signed out from by the original owner. Not even Apple can help you out with this.
Sorry but the device is useless. Seeing you cannot contact the previous owner then a refund also seems impossible which would have been your only other option.
Pete -
i buy a mac mini from amazon, and it is registered on another Apple ID, and i need to change it to mine, how can i do that, note that i can't contact the previous owner of this mac, what shall i do to set it under my Apple ID.
ThanksAs I said you need to:
You need to wipe the hard disk and reinstall the OS by booting into the recovery partition and reinstall the original OS via the internet. It will ask you to enter your ID
OS X: About OS X Recovery
Also see:
OS X Mountain Lion: Erase and reinstall OS X -
Hey guys, I've just recently bought a second hand iPhone 5s off of ebay for christmas. It's cost me £260.00 plus £8.00 delivery costs I have full proof of purchase including receipts and have also already rung apple's support team as well as taking the phone to local phone repair stores it's clear to me that I have no other options than to get in contact with the phone's previous owner but, I currently cannot view the whole email address even after making an appointment with apple in Westfield yesterday they were quite adamant about me contacting the previous owner but not sure how i'm going to do that when I can't see an email address displayed clearly on the activation screen.
If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you nor find the previous owner.
You should if possible return it to eBay or the seller and ask for a refund as in this event the device is completely useless: the vendor has sold you a brick - I don't know whether eBay have a complaints procedure which might help you. -
HT201441 What if I can not contact the previous owner?
I have purchased an ipad mini and tryied to reset it and I don't have the users info. How can I reset it?
If the Device has iOS 7 installed and you cannot contact the previous owner to remove the iCloud lock for find my iPhone you have a Device you cannot use.
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hello every body i have reguler i phone 4 and i accidentily reset every to factory restore i can not contact the previous owner and as of now i make the phone do any thing please help i need to some how turn off the find my i phone app or erease his account thank you
The Apple ID and Password that was Originally used to Activate the iDevice is required.
Removing a device from a previous owner’s account -
if i cant contact the previous owner what cand i do with my iphone 4 locked icloud?
Welcome to the Apple community Axel.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
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