HT201441 i have an ipad and the original owner is not present and i have no way to contact them how can i reset the ipad back to factory settings?

i have an ipad and the original owner is not present and i have no way to contact the owner how can i reset the ipad to factory settings?

Tammy,
Unfortunately your iPhone is just a paper weight. Return it to the pawn shop for a refund.
iCloud: Find My iPhone Activation Lock in iOS 7 explains the "Buyer Beware" facts:
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in toicloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

Similar Messages

  • HT201441 if the employee has been terminated and I need to reuse the phone and have no ability to contact them, how can I erase the phone?

    if the employee has been terminated and I need to reuse the phone and have no ability to contact them, how can I erase the phone?

    Welcome to the Apple community.
    Contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    I'm not exactly sure what procedures are in place for such events but Apple can assist in such cases, but it may take a while and you may need to provide proof of purchase and other corporate documents.
    For future reference your best tactic might be to use Apple Configurator to set up all your companies devices. You can set the password for 'Find my Phone' to be identical for all your devices, whilst allowing the user to use their own password for the remainder of the iCloud services.

  • HT201441 I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud

    I bought iPhone 4s device from the owner and the previous owner is not present and the device has already been erased, how can I use this device using my Apple ID and iCloud

    Hello adilx
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    Find My iPhone Activation Lock: Removing a device from a previous owner’s account
    http://support.apple.com/kb/TS4515
    If the previous owner is not present
    Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps to remove the device from their account:
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    When the erase is complete, click "Remove from Account" to remove the device from the account.
    After the device is erased and removed from the account, you can proceed with the device setup process.
    Regards,
    -Norm G.

  • I a owner and administrator. I can't change any file permissions. Help tells me to 'get info' on a file, them click on the lock icon to enter password. The lock icon is not present on any files I 'get info' on. How can I change permissions

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    How can I tell? The 'get info' window has no lock and under sharing and permissions, on says 'you can only read'. I did a get info on the Macintosh HD and it had a lock on it but said I could only read, for what that it worth.

  • How can I reset my MacBook Air to factory settings that will delete all 3rd party apps and wont delete my data and iLife apps?, How can I reset my MacBook Air to factory settings that will delete all 3rd party apps and wont delete my data and iLife apps?

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  • How can I reset my IPad?  It won't take my code and it is the only one I know I have.

    How can I reset my IPad?  I've tried twice and had the passcode that I use to unlock my IPad rejected.  Should I be using my apple.com password?  I'm afraid to try again as it might lock the IPad.  I don't remember any other code.  My Wifi and 3G won't work.

    Your password for your Apple ID is not the same as the passcode for the screen lock on your iPad unless you set it that way deliberately, enabling the extra-long passcodes (the standard is a four-digit number). If you have a passcode to the screen lock that you've forgotten, restore the iPod from the computer to which the iPod is synced. For information and instructions, see:
    http://support.apple.com/kb/ht1212
    If that will not work, you'll need to put the iPod into Recovery Mode and then try the Restore again:
    http://support.apple.com/kb/ht1808
    Regards.

  • How can i reset an ipad if if dont have the apple id

    i just wanna find out how can i reset this ipad i just bought it from a guy and it ask for a password and he doesnt knoe it and i am not able to do it

    With iOS 7, Find My iPhone includes a new feature called Activation Lock, which makes it difficult for anyone to use or sell stolen iPad.
    With Activation Lock, the Apple ID and password of original owner will be required to:
    1. Turn off Find My iPhone on your device
    2. Erase your device
    3. Reactivate and use your device
    http://support.apple.com/kb/ht5818

  • HT4623 I have tried resetting an iPhone 3 and I am unable to activate and sync it. How can I reset the device without using a computer?

    I have tried resetting an iPhone 3 and I am unable to activate and sync it. How can I reset the device without using a computer?

    Hello anacc,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Connect your USB cable to your computer but not to the iPhone, iPad, or iPod touch until step 3.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button down, connect the USB cable to the iPhone, iPad, or iPod touch. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:
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    iTunes should automatically open and display the following message:
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    Use iTunes to restore the device.
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  • How can i reset my ipad when i have lost the code

    how can i reset my ipad when i have lost the 4 didgit/number pass code

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • I have tried to connect and purchase on my iTunes Store, but forgot security questions. Not even Customer service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me?

    I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
    Thank you very much.

    qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
    Thanks,
                A2Q

  • I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software

  • I have a situation where the administrator password is rejected when attempting a software update. I think this happened because of syncing a iPad to the iMac.  How can I reset the Software Update back to the administrator password?

    I have a situation where the administrator password is rejected when attempting a software update. I think this happened because of syncing an iPad to the iMac.  How can I reset the Software Update back to the administrator password?

    You can reset the password with the install disk.

  • HT201363 Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions?

    Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
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    (105243)

  • Hi i Bought a secondhand I Phone 4 And i cant access my i cloud it says i have to many accounts how can i reset the i cloud?

    Hi i Bought a secondhand I Phone 4 And i cant access my i cloud it says i have to many accounts how can i reset the i cloud?

    Call Apple sales support. Something apparently went wrong in your transaction. In the USA the number is 1-800-676-2775.
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