HT201441 I restored my phone and now it is asking me to activate it and i am trying but it is saying i cant activate my phone with my own id that i have to use the id that i used to set up my iphone the very first day i got it but that is the id. help ple

I restored my phone and now it is asking me to activate it and i am trying but it is saying i cant activate my phone with my own id that i have to use the id that i used to set up my iphone the very first day i got it but that is the id. help please

You can try calling Apple support at 0800-761-0880 and explaining the situation to them. Perhaps there will be something they can do to help. Try asking to speak with a Customer Relations representative, though I don't know if they have them in Brazil.
Regards.

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