HT202159 I downloaded Dragon Express and now it won't open. It says it is INSTALLED but it won't open when clicked. Tried to trash it and start over but won't let me trash because it says it is open. But it isn't! Called mac help and they can't help e

I downloaded Dragon Express and think that it did not completely complete the download. However, it says that it has been installed and my account has been charged 50.00. However, when I click on the icon, it will not open. I have tried everything from restarting, trashing the app, but it continues to tell me that I cna't trash the app because it is open. I called apple support and they worked with me for about 30 minutes until they finally told me that the call had to end regardless of the fact that after all of their efforts, the problem was not resolved. He gave me a link to get a refund and said it was easy to navigate however, it led me nowhere. So now I am stuck with a worthless app, that does not work and a 50.00 bill to pay because I can't get support or link support to get a refund and even if I could get a refund I still have the Dragon express on my computer that does not work!!! HELP! I don't know how the app can be open when even support could not figure it out! When I restart, the finder window opens where it never did before.

Well first of all this is a public forum, so keep that in mind. The users here generally can not look up your case numbers.
If AppleCare didn't work out for you, I believe your next step is
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
Unfortunately, their case indexing is on a different database, and they will not be able to look up your case number either. However, their support is free, and despite it may take a few bounces of emails back and forth, there is a decent chance they may be able to get a solution.
Or... you can still try to shoot the **** with us here, which is Ok as well. But you'll have to keep in mind we can't look up your case numbers.
By the way, the link for a refund, I think is for the same link I just gave you, so on second though, mabye it's best to just go there.

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