HT203163 itunes shuts down when i click on itunes store
itunes shuts down when i click on itunes store
Hello weedonj,
The article linked below details a number of troubleshooting steps that can help stabilize iTunes on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/en-us/HT203206
Cheers,
Allen
Similar Messages
-
ITunes shuts down when I click on a song
When I click my iTunes library after my iPod backs up it freezes and shuts down. I manually sync my songs by dragging them across to my iPod but tonight it keeps wanting to verify my iPod, then backs it up. And then when I click on a song to drag it over it just freezes and shuts down. What do I do?!
It also shuts down automatically without the iPod connected so it's just an iTunes problem that whenever I click on a song it will freeze and terminate
-
ITunes keeps shutting down when I click on iTunes store button
I am using Windows 7 Pro with the latest version of iTunes, once I call up itunes it opens fine, plays music fine, updates apps fine but when I click on iTunes store it appears to load then the dredded spinning cursor and BAM! the itunes interface disappears just like Keyser Soze. I have read and ran Autoruns however No 3RD party issuses only the apple and Bloody Windows (I know I need to migrate to a real computer) Thanks for any help with this issuse.
If the store starts to open and then dies, the solution in this thread may work.
https://discussions.apple.com/thread/4555900 -
Itunes shuts down when I turn on Itunes Match.
iTunes shuts down a few seconds after I turn on Match. I've tried signing in and then back out with no effect. Help please.
Hi detroit84,
Thanks for participating in the Apple Support Communities.
If iTunes for Windows is quitting unexpectedly when you try to use Match, the troubleshooting tips in this article can help:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Best Regards,
Jeremy -
Sometimes it decides to immediatly shut offafter clicking on music and at other times I can wait a couple minutes for it to load all the album covers and scroll slowly down to the album I want to play. I can play music from playlists still and on the itunes store, but if I scroll fast through the albums in my music, it shuts off. Thanks for the help. Here's my error message details:
Process: iTunes [203]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.6 (10.6)
Build Info: iTunes-10604001~1
Code Type: X86 (Native)
Parent Process: launchd [152]
Date/Time: 2012-03-18 18:48:15.698 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 45261 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 34232 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: 70D96CC2-E82F-45BC-B706-ADFF078E8F82
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000007
Crashed Thread: 24
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.CoreGraphics 0x995c5a6a _CGSSynchronizeWindowBackingStore + 139
3 com.apple.CoreGraphics 0x995bdd9a _CGSLockWindow + 1359
4 com.apple.CoreGraphics 0x995c560a CGSDeviceLock + 493
5 libRIP.A.dylib 0x9a0cd593 ripd_Lock + 62
6 libRIP.A.dylib 0x9a0d87d1 ripl_BltImage + 429
7 libRIP.A.dylib 0x9a0d8397 ripc_RenderImage + 269
8 libRIP.A.dylib 0x9a0f3e72 ripc_DrawWindowContents + 2695
9 com.apple.CoreGraphics 0x9966f4a0 contextCopyWindowContentsToRect + 186
10 com.apple.CoreGraphics 0x9966f3e4 CGContextCopyWindowContentsToRect + 107
11 com.apple.AppKit 0x96d575bd _NSRenderImageFromWindow + 1683
12 com.apple.AppKit 0x96d56f15 _NXScroll + 385
13 com.apple.AppKit 0x972594ad NSCopyBitsFromGraphicsContext + 111
14 com.apple.AppKit 0x97219546 -[NSView scrollRect:by:] + 851
15 com.apple.iTunes 0x006bec5f 0x1000 + 7068767
16 com.apple.iTunes 0x00794fb3 0x1000 + 7946163
17 com.apple.iTunes 0x006b1cb1 0x1000 + 7015601
18 com.apple.iTunes 0x006cbcfb 0x1000 + 7122171
19 com.apple.iTunes 0x006cc1a1 0x1000 + 7123361
20 com.apple.iTunes 0x006cc31b 0x1000 + 7123739
21 com.apple.iTunes 0x006cc384 0x1000 + 7123844
22 com.apple.iTunes 0x00925288 0x1000 + 9585288
23 com.apple.iTunes 0x00925318 0x1000 + 9585432
24 com.apple.iTunes 0x006ad6c3 0x1000 + 6997699
25 com.apple.iTunes 0x006ad7c3 0x1000 + 6997955
26 com.apple.iTunes 0x005ddde6 0x1000 + 6147558
27 com.apple.AppKit 0x96c058b5 forwardMethod + 113
28 com.apple.AppKit 0x96ddd6e5 -[NSView scrollWheel:] + 274
29 com.apple.AppKit 0x96c058b5 forwardMethod + 113
30 com.apple.AppKit 0x96ddd6e5 -[NSView scrollWheel:] + 274
31 com.apple.AppKit 0x96cefb28 -[NSWindow sendEvent:] + 5757
32 com.apple.iTunes 0x0018223f 0x1000 + 1577535
33 com.apple.AppKit 0x96c0860b -[NSApplication sendEvent:] + 6431
34 com.apple.iTunes 0x00572f5f 0x1000 + 5709663
35 com.apple.AppKit 0x96b9c253 -[NSApplication run] + 917
36 com.apple.iTunes 0x0000437a 0x1000 + 13178
37 com.apple.iTunes 0x000041c1 0x1000 + 12737
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9a291382 kevent + 10
1 libSystem.B.dylib 0x9a291a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9a290f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9a290cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9a290781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9a2905c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9a290412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9a2909a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9a2905c6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.CoreFoundation 0x946d32df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x946d23c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x946d8304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x9a298259 _pthread_start + 345
8 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9a298aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a29875e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a29a3f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000ab43 0x1000 + 39747
4 com.apple.iTunes 0x00020fef 0x1000 + 131055
5 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
6 libSystem.B.dylib 0x9a298259 _pthread_start + 345
7 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.CoreFoundation 0x946d32df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x946d23c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x946d8304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0003d9be 0x1000 + 248254
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x9a298259 _pthread_start + 345
8 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x9a290412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9a2909a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9a2905c6 start_wqthread + 30
Thread 7:
0 libSystem.B.dylib 0x9a298aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a29875e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a29a3f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x0000ab43 0x1000 + 39747
4 com.apple.iTunes 0x0000aa5a 0x1000 + 39514
5 com.apple.iTunes 0x0000a8dd 0x1000 + 39133
6 com.apple.iTunes 0x00a33073 0x1000 + 10690675
7 com.apple.iTunes 0x00a330a1 0x1000 + 10690721
8 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
9 libSystem.B.dylib 0x9a298259 _pthread_start + 345
10 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.iTunes 0x001405e9 0x1000 + 1308137
3 libSystem.B.dylib 0x9a298259 _pthread_start + 345
4 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x9a2e331e accept$UNIX2003 + 10
1 com.apple.iTunes 0x0089503f 0x1000 + 8994879
2 com.apple.iTunes 0x0087aa99 0x1000 + 8886937
3 com.apple.iTunes 0x0087ac2f 0x1000 + 8887343
4 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
5 libSystem.B.dylib 0x9a298259 _pthread_start + 345
6 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x9a2e331e accept$UNIX2003 + 10
1 com.apple.iTunes 0x0089503f 0x1000 + 8994879
2 com.apple.iTunes 0x0087aa99 0x1000 + 8886937
3 com.apple.iTunes 0x0087ac2f 0x1000 + 8887343
4 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
5 libSystem.B.dylib 0x9a298259 _pthread_start + 345
6 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 11: com.apple.CFSocket.private
0 libSystem.B.dylib 0x9a289ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x94712c53 __CFSocketManager + 1091
2 libSystem.B.dylib 0x9a298259 _pthread_start + 345
3 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.CoreFoundation 0x946d32df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x946d23c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x946d8304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x9a298259 _pthread_start + 345
8 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x9a26ab5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a2986e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a2c75a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x0005112b 0x1000 + 327979
4 com.apple.iTunes 0x00050fbf 0x1000 + 327615
5 com.apple.iTunes 0x00050f5b 0x1000 + 327515
6 com.apple.iTunes 0x00050dae 0x1000 + 327086
7 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
8 libSystem.B.dylib 0x9a298259 _pthread_start + 345
9 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.CoreFoundation 0x946d32df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x946d23c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x946d8304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x9a298259 _pthread_start + 345
8 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.CoreFoundation 0x946d32df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x946d23c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x946d8304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x9a298259 _pthread_start + 345
8 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.CoreFoundation 0x946d32df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x946d23c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x946d8304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x9a298259 _pthread_start + 345
8 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 17: WebCore: LocalStorage
0 libSystem.B.dylib 0x9a298aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a29875e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a29a3f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x9432cf71 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib 0x9a298259 _pthread_start + 345
5 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.CoreFoundation 0x946d32df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x946d23c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x946d21f1 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x923c3224 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x9238a4c4 -[NSThread main] + 45
7 com.apple.Foundation 0x9238a474 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x9a298259 _pthread_start + 345
9 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 19: JavaScriptCore::Marking
0 libSystem.B.dylib 0x9a298aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a29875e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a29a3f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x94577e4f JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 463
Thread 20: JavaScriptCore::BlockFree
0 libSystem.B.dylib 0x9a298aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a29875e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a2982b1 pthread_cond_timedwait$UNIX2003 + 72
3 com.apple.JavaScriptCore 0x9432cfbc ***::ThreadCondition::timedWait(***::Mutex&, double) + 156
Thread 21: WebCore: LocalStorage
0 libSystem.B.dylib 0x9a298aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9a29875e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9a29a3f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x9432cf71 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib 0x9a298259 _pthread_start + 345
5 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 22:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.CoreFoundation 0x946d32df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x946d23c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x946d8304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000a968 0x1000 + 39272
6 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
7 libSystem.B.dylib 0x9a298259 _pthread_start + 345
8 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 23:
0 libSystem.B.dylib 0x9a26ab5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a2986e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a2c75a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x0005112b 0x1000 + 327979
4 com.apple.iTunes 0x00050fbf 0x1000 + 327615
5 com.apple.iTunes 0x00050f5b 0x1000 + 327515
6 com.apple.iTunes 0x00050dae 0x1000 + 327086
7 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
8 libSystem.B.dylib 0x9a298259 _pthread_start + 345
9 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 24 Crashed:
0 com.apple.CoreGraphics 0x99601f5f CGSImageDataHandleDestroy + 52
1 libRIP.A.dylib 0x9a0fa998 ripc_DestroyEntry + 145
2 libRIP.A.dylib 0x9a0d8001 ripc_AcquireImage + 4670
3 libRIP.A.dylib 0x9a0d53c6 ripc_DrawImage + 1245
4 com.apple.CoreGraphics 0x995dd7c4 CGContextDrawImage + 450
5 com.apple.iTunes 0x003a5014 0x1000 + 3817492
6 com.apple.iTunes 0x003a5bc2 0x1000 + 3820482
7 com.apple.iTunes 0x00129ee6 0x1000 + 1216230
8 com.apple.iTunes 0x00128c72 0x1000 + 1211506
9 com.apple.iTunes 0x0012c855 0x1000 + 1226837
10 com.apple.iTunes 0x005c1a23 0x1000 + 6031907
11 com.apple.iTunes 0x005c8eb8 0x1000 + 6061752
12 com.apple.iTunes 0x005c8fa4 0x1000 + 6061988
13 com.apple.iTunes 0x005c5574 0x1000 + 6047092
14 com.apple.iTunes 0x001c88b1 0x1000 + 1865905
15 com.apple.iTunes 0x001c8703 0x1000 + 1865475
16 com.apple.iTunes 0x001c8599 0x1000 + 1865113
17 com.apple.iTunes 0x00195f38 0x1000 + 1658680
18 com.apple.iTunes 0x00275919 0x1000 + 2574617
19 com.apple.iTunes 0x00275b01 0x1000 + 2575105
20 com.apple.iTunes 0x00279906 0x1000 + 2590982
21 com.apple.iTunes 0x00192af4 0x1000 + 1645300
22 com.apple.iTunes 0x002782a6 0x1000 + 2585254
23 com.apple.iTunes 0x002783fb 0x1000 + 2585595
24 com.apple.iTunes 0x0027aa14 0x1000 + 2595348
25 com.apple.iTunes 0x00050e30 0x1000 + 327216
26 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
27 libSystem.B.dylib 0x9a298259 _pthread_start + 345
28 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 25:
0 libSystem.B.dylib 0x9a26ab5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a2986e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a2c75a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x0005112b 0x1000 + 327979
4 com.apple.iTunes 0x00050fbf 0x1000 + 327615
5 com.apple.iTunes 0x00050f5b 0x1000 + 327515
6 com.apple.iTunes 0x00050dae 0x1000 + 327086
7 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
8 libSystem.B.dylib 0x9a298259 _pthread_start + 345
9 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 26:
0 libSystem.B.dylib 0x9a26ab5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9a2986e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x9a2c75a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x0005112b 0x1000 + 327979
4 com.apple.iTunes 0x00050fbf 0x1000 + 327615
5 com.apple.iTunes 0x00050f5b 0x1000 + 327515
6 com.apple.iTunes 0x00050dae 0x1000 + 327086
7 com.apple.iTunes 0x0091e3ee 0x1000 + 9556974
8 libSystem.B.dylib 0x9a298259 _pthread_start + 345
9 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 27:
0 libSystem.B.dylib 0x9a290412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9a2909a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9a2905c6 start_wqthread + 30
Thread 28:
0 libSystem.B.dylib 0x9a26aafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9a26b267 mach_msg + 68
2 com.apple.iTunes 0x0014fce1 0x1000 + 1371361
3 com.apple.iTunes 0x00053769 0x1000 + 337769
4 com.apple.iTunes 0x0015084e 0x1000 + 1374286
5 com.apple.iTunes 0x008d265e 0x1000 + 9246302
6 com.apple.iTunes 0x00154c17 0x1000 + 1391639
7 com.apple.iTunes 0x00750249 0x1000 + 7664201
8 com.apple.iTunes 0x00756e91 0x1000 + 7691921
9 com.apple.iTunes 0x00759636 0x1000 + 7702070
10 com.apple.iTunes 0x001502f1 0x1000 + 1372913
11 com.apple.iTunes 0x0014fd1c 0x1000 + 1371420
12 com.apple.iTunes 0x0014061d 0x1000 + 1308189
13 libSystem.B.dylib 0x9a298259 _pthread_start + 345
14 libSystem.B.dylib 0x9a2980de thread_start + 34
Thread 24 crashed with X86 Thread State (32-bit):
eax: 0x4349000a ebx: 0x19f476b0 ecx: 0x00000007 edx: 0x022d2ec6
edi: 0x00000000 esi: 0x19f2af50 ebp: 0xb1026298 esp: 0xb1026280
ss: 0x0000001f efl: 0x00010206 eip: 0x99601f5f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000007
Binary Images:
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0x137c000 - 0x13f7fef com.apple.iTunes.iPodUpdater 10.4 (10.4) <055BCDEA-3996-AC1B-EEF1-E158DF8AA5E4> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
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0x94678000 - 0x9468aff7 com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x9468b000 - 0x9468effb com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x9468f000 - 0x94690ff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94691000 - 0x94695ff7 IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x94696000 - 0x94811fe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x94826000 - 0x9486afe7 com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x948bd000 - 0x948faff7 com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x948fb000 - 0x9493eff7 libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9493f000 - 0x94981ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <3F0ED200-741B-4E27-B89F-634B131F5E9E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x94982000 - 0x94982ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <BC501C9F-7C20-961A-B135-0A457667D03C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x94983000 - 0x94991ff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x94b26000 - 0x94c69fef com.apple.QTKit 7.7 (1789) <4D3AA05F-D4D3-0D43-99D7-F26E4640BEE7> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x94c6a000 - 0x94c6aff7 com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x94c6b000 - 0x95126ff7 com.apple.VideoToolbox 0.484.60 (484.60) <B53299EC-E30F-EC04-779D-29B7113CC14A> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x95177000 - 0x951caff7 com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x9530e000 - 0x95319ff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x95338000 - 0x95342ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x95343000 - 0x95445fef com.apple.MeshKitIO 1.1 (49.2) <34322CDD-E67E-318A-F03A-A3DD05201046> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
0x95446000 - 0x954a3ff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x954a4000 - 0x95b1fff7 com.apple.CoreAUC 6.11.03 (6.11.03) <42B31B0F-18F9-29D2-A67C-7B81A47F6D67> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x95b20000 - 0x95b5afe7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <C62A7753-99A2-6782-92E7-6628A6190A90> /usr/lib/libssl.0.9.8.dylib
0x95d9f000 - 0x95ddfff3 com.apple.securityinterface 4.0.1 (40418) <26D84A83-F5B9-93CF-71BB-0712698181EE> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x95fba000 - 0x9603afeb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9607c000 - 0x96082fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x96083000 - 0x960d9ff7 com.apple.MeshKitRuntime 1.1 (49.2) <F1EAE9EC-2DA3-BAFD-0A8C-6A3FFC96D728> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x960da000 - 0x960effff com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x960f0000 - 0x960f3ff7 libCoreVMClient.dylib ??? (???) <37F56237-4ABA-E5B5-968D-70FFE357E8E0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x96172000 - 0x9627efe7 libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x963c6000 - 0x9643fff7 com.apple.PDFKit 2.5.1 (2.5.1) <CEF13510-F08D-3177-7504-7F8853906DE6> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x96440000 - 0x96458ff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x96459000 - 0x96469ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x96813000 - 0x96813ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x96814000 - 0x9685bffb com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x9685c000 - 0x9686cff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x9686d000 - 0x968b2ff7 com.apple.ImageCaptureCore 1.1 (1.1) <F54F284F-0B81-0AFA-CE47-FF797A6E05B0> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x96928000 - 0x96a50fe7 com.apple.WebKit 6534.54 (6534.54.16) <2FA1223C-F6E6-F5FA-7293-ADDDBA0DADCE> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x96a51000 - 0x96aa9fe7 com.apple.datadetectorscore 2.0 (80.7) <A40AA74A-9D13-2A6C-5440-B50905923251> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x96aaa000 - 0x96afaff7 com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x96b6b000 - 0x96b71fe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x96b72000 - 0x96b91ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x96b92000 - 0x97475ff7 com.apple.AppKit 6.6.8 (1038.36) <A353465E-CFC9-CB75-949D-786F6F7732F6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x97476000 - 0x9788cff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9788d000 - 0x97949fff com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x97a1c000 - 0x97a2afe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <3CE8AA79-F077-F1B0-A039-9103A4A02E92> /usr/lib/libz.1.dylib
0x97a71000 - 0x97a72ff7 com.apple.TrustEvaluationAgent 1.1 (1) <6C04C4C5-667E-2EBE-EB96-5B67BD4B2185> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x97a74000 - 0x97a74ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x97a75000 - 0x97a75ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x97a76000 - 0x97b22fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x97b23000 - 0x97e43ff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x97e47000 - 0x9827cff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9827d000 - 0x982baff7 com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x982f4000 - 0x983a2ff3This is from article on device with multiple computers:
iPod shuffle and iPhone are intended for use with a single computer. You cannot load music from multiple computers or iTunes libraries onto iPod shuffle and iPhone like you can with other devices.
http://support.apple.com/kb/HT1202 -
HT204406 itunes shuts down when I start up itunes match
I've had itunes match on my computer for some time and I'm nearly finsihed the process of matching all my songs, with only about 300 left to be uploaded out of a total of 8000+. In the past few weeks, when I start up itunes on my computer I get the message "Please sign in again". When I sign in again and start up itunes match, I get the message "itunes has stopped working" and the program shuts down. itunes itself works fine, but the match function appears to have gone haywire. Help!
Right, well after another evening of playing I have sort of resolved this issue...
In one of the albums I was trying to upload I found a song with an error icon next to it (like the iTunes cloud icon but with an exclamation mark in the middle) hovering over the icon said there was an error in uploading this song or something to that effect.
I deleted that song from iTunes completely (whilst retaining the original file) and tried to match again. It worked and all the other songs and albums were matched correctly.
I haven't yet gone back to try to re-add it, I will in the near future and hopefully it will work then but for now my music collection (aside from that one song) is all present and correct.
Hope that helps.
Best wishes,
Jon -
Itunes shutting down when I try to access store
Temporarily fixed itself the other day and I was able to rent a movie... but hadn't been working properly for a week or so... and even the charge for a film I'd rented previously came through onto my statement only once the program worked again.
Has stopped working again... I keep getting the 'windows will let you know if there is a solution' but I haven't had a solution yet
Please helpAny help would be greatly appreciated
-
Itunes shuts down when clicking anything
My iTunes shuts down when I click anything on the screen other than the music. If I click anything on the sidebar (Store, Playlists, Library, etc.) or the album artwork it shuts down. I have tried pulling all the iTunes preferences out of the library and restarting the computer. This does not fix the problem. This has been going on for a few months, but I have been downloading the newest versions of iTunes and it continues to happen.
Hey chaimoy,
It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
Adobe photoshop elements 8 causes the computer to shut down when I click on it. I can't reinstall the program. Suggestions for troubleshooting? All other programs work fine.
Hi, thanks for your reply. I had installed PSE8 about 2 years ago and it had worked well until today. When ir crashed the computer, I tried uninstalling PSE8 and then reinstalling the program. No luck. T he operating system is Windows 7 Home Premium.
Vance -
Imovie shuts down when I click to Export Movie, share or finish project.
Imovie shuts down when I click to Export Movie, share or finish project.
I have upgraded RAM Memory cards from 4 to 8 GB and cleaned away the soft wear and files I do not need.
The movie is in HD and about 25 min long.
The "Problem Info" says:
Process: iMovie [1190]
Path: /Applications/iMovie.app/Contents/MacOS/iMovie
Identifier: com.apple.iMovieApp
Version: 9.0.2 (1099)
Build Info: iMovieApp-10990000~3
Code Type: X86 (Native)
Parent Process: launchd [102]
What is there to do?
/NiccoHello there, averypamby.
The following Knowledge Base article offers up some great information in regards to sharing/exporting your video in Motion:
Motion 5: Export a QuickTime movie
http://support.apple.com/kb/PH16623
Export your project as a movie file
Choose Share > Export Movie (or press Command-E).
Choose an export format from the Export pop-up menu.
This menu provides a list of codecs.
Choose an option from the “Open with” pop-up menu:
Do Nothing: The movie is not opened after the export is completed.
Open with QuickTime Player: The movie is opened in QuickTime Player.
Open with Compressor: The movie is opened in Compressor (if installed on your system).
Choose an option from the Include pop-up menu: Video and Audio, or Video Only.
If you’ve set In and Out points in the Timeline, use the Duration pop-up menu to choose whether to export the sequence or the portion between the In and Out points.
To specify additional Motion-specific options, click Render.
For more information about options available in the Render pane, see Render settings.
To see details about the file to be output, click Summary.
Click Next.
Enter a name and choose a location for the exported file, then click Save.
Motion renders and saves your movie.
Important: The Export Movie command does not use background rendering, so you must wait until rendering is finished before you can continue to work in Motion.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Itunes shuts down when syncing videos to iphone 3gs
iTunes shuts down when trying to sync videos on my iPhone 3gs. Music syncs fine but when videos try and sync iTunes crashes ant suggestions?
When my new 80GB iPod attempts to sync my Outlook contacts information, Outlook opens, and then I get the "iTunes has encountered a problem and needs to close" screen and iTunes shuts down.
hmmmm. in the "further information" link, is there a particular compenent being identified as causing the crash? if so, what is it called? -
ITunes shuts down when I connect my iPod 30gb
I desperately need help. Recently my computer crashes and I reformated it. So I had to reinstall iTunes. Ever since then iTunes shuts down when I connect my iPod 30gb. A windows error message appears saying iTunes has encountered a problem and needs to shut down. I am unable to update my iPod which drives me crazy. Somebody please help!
I browsed through some threads which have similar problems as I do, but I am unable to reply in any. It says: This topic has been archived - replies are not allowed.
There's this thread here about the problem I am facing but I doesn't seem to understand the solution to it.
http://discussions.apple.com/thread.jspa?messageID=1630589
Can somebody please help me?A windows error message appears saying iTunes has encountered a problem and needs to shut down.
let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing -
Illustrator shuts down when I click drag on an object.
It doesn't matter if I open the file in another version... It doesn't matter if I copy out the content and paste into a new file... Illustrator continues to shut down when I click drag on an object. Is this a keyboard issue? Or a program issue? or a combination?
I have plenty of memory on my computer.After being on Adobe Chat support all morning, we uninstalled and reinstalled the program (outside of the cloud -as re-installing from the cloud produced the same error in the software).
When having this issue, it did not matter what object was selected and moved. It did not matter what file I was in. It did not matter if I created a new file. -
Will only shut down manually? What do I need to do to get it back to where it will shut down when I click the shutdown function?
Boot holding down the command-r keys into the Lion Recovery Disk. Select Disk Utility and run Repair Disk.
-
Itunes shuts down when clicking on "add a file"
When I click on File/ Add file to Library Itunes shuts down (Message: "Itunes has stopped working"). However, adding a folder to the library works. I have the latest version 12.1.1. Any suggestions?
Hey chaimoy,
It seems like you may be experiencing an unexpected quit from iTunes when importing a file into the iTunes library. I have an article for you that addresses this circumstance, and it can be found below:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
Thanks for using the Apple Support Communities. Have a good one!
-Braden
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