HT203167 I just recently purchased an album on itunes and two of the songs will not play...what could be wrong?

Just purchased "of monsters and men" album and two of the songs do not play and they just skip to the next track.  It shows that all songs for the album successfully downloaded....what could be wrong?!!

two of the songs do not play and they just skip to the next track.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Similar Messages

  • I just downloaded an album from itunes and 2 of the tracks will not play at all, they cut off. I need help with this??

    I just downloaded an album from itunes and 2 of the tracks will not play at all, they cut off. I need help with this??

    Does the track play correctly in Quicktime Player?  If it does then it is an iTunes issue.  If it doesn't then it is possible the file was not completely downloaded, or is corrupt.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. 
    If it can be downloaded again, delete the track from iTunes.
    Select the store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can re-download your available previous purchases.
    If it is corrupt and you cannot download it a second time, contact Apple.  Contact iTunes Store support staff through the report a problem links in your account history or,
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

  • HT203200 I purchased an album on itunes and some of the songs are not complete

    I have purchased many songs on itunes and never had problems. Recently I purchased an album and even though the downloads are complete and nothing unusual or any problems happened while it was downloading, the songs are not complete. The album plays on my itunes, but each song gets cut off after a minute or two. Is there a way I can redownload the album without having to purchase it again?

    Welcome to the Apple Community.
    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • I purchased an album on iTunes on my computer, and one of the songs will not play. Itunes says that I need to authorize my computer to play it, but it is authorized. What do i do?

    I purchased an album on iTunes on my computer, and one of the songs will not play. Itunes says that I need to authorize my computer to play it, but it is authorized. What do i do?

    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • I purchased an album from itunes, and 1 of the songs doesnt play

    I purchased an album from itunes, and 1 of the songs doesnt play

    hi,
    Try deleting track from your computer and move to trash.
    Go into store and download again from purchases.
    Jim

  • I downloaded an album from Itunes but one of the songs will only play first 4 minutes. It is the last song on the album. All other songs will play.

    I downloaded an album from i Tunes but one of the songs will only play first 4 minutes of 26 minutes and then stop. It is the last song on the album. All other songs will play. The Album is U.F.O. 2 One Hour of Space Rock.

    Jim, wanted to let you know it worked.  I deleted the entire album since it was an album only (26 minutes long) song, then I went to the home icon of iTunes store, clicked on purchased and saw previous purchases and bam, I downloaded the album again and it now works!!!  Thanks..
    Angelo

  • Bought an album on itunes and one of the songs won't play...

    what gives? Any ideas?

    Delete the track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the track persist, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • TS1424 I recently purchased two albums on iTunes, and most of the songs just skip over on my iPod. How do I fix that?

    I don't know what else to do... can someone please help me?

    two of the songs do not play and they just skip to the next track.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • I recently bought and downloaded an album and most of the songs will only play half way then stop can i do anything about this?

    i bought the album Attack! Attack! by Attack Attack and most of the songs will only play halfway then they will just go silent i have tried contacting apple about this but have found no real topic on their site to do with this problem and there seems to be no email address for support that i can find can an of you help me?

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    If you don't see them straight away it may help to close and restart iTunes.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • I recently downloaded an album and two of the songs on it play until about half way through and then cut out! What is happening and how do i get them back?

    I recently downloaded an album and two of the songs on it play until about half way through and then cut out! What is happening and how do i get them back?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • TS1362 i have downloaded an album off iTunes and some of the songs stop half way they just go silent! should i buy the album again? or what can i do to fix it?

    i have downloaded an album off iTunes and some of the songs stop half way they just go silent! should i buy the album again? or what can i do to fix it?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • HT203200 I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

    I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

    Other people have been having similar problems with songs over the last few days, I assume that there has been (and possibly still is) a problem with Apple's servers.
    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting them from your iTunes library and redownl them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.

  • Purchased a album on iTunes and all of the album but one song loaded but the one is showing purchased.

    Purchased a album from iTunes. Loaded all the songs using my phone everything downloaded like it was suppose to other than one song is showing purchased everywhere out to the side of it, where all the others are listed as play. And all the other songs titled on this album are in black print the one that isn't working is grey. Please help.

    Welcome to the Apple Community.
    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • I bought a new album off of iTunes the wifi wasn't strong so I left my computer on as it was downloading and went to sleep. This morning I went to listen to the songs and some of the songs will only play the first 50 sec or the first minute? How do i fix?

    I bought a new album off of iTunes the wifi wasn't strong so I left my computer on as it was downloading and went to sleep. This morning I went to listen to the songs and some of the songs will only play the first 50 sec or the first minute? How do i fix it or refresh them so i can listen to them fully?
    How do I get the songs to fully play? Or can i refresh the songs and redownload them?

    See Repair security permissions for iTunes for Windows.
    tt2

  • I bought an album and some of the songs do not play all the way through. How can this be fixed or how can I get my money back?

    I bought an album and some of the songs do not play all the way through. I would like help fixing this issue or my money back.

    How to report an issue with Your iTunes Store purchase

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