HT203167 My iTunes Match does not work, it stops after the first step and won't do anything else!!!

Hello, I purchased iTunes Match for my new iPhone five and it is intended to move the music from my computer to my other computer, but it stopped working on my MacBook Pro, it stopped after the first step. So, my question is, can iTunes Match work if the iTunes in question has other accounts attached to it, of not, can I get a refund on a service that does not work?

I am having a similar issue with iTunes Match. It keeps hanging up on the same number of files (11035 of 15455) during STEP 2. I've tried signing out, re-opening iTunes, re-booting, etc. Still comesup stuck for hours. What I also don't understand is why the "iCloud Status" option in "View/View Options" disappears intermittently. It was there when I first booted up this morning and I reviewed all my music files to see if there were any "errors" and there werne't any. But after Match gets stuck on the same file niumber (11035) I 've signed out and re-booted and now the "iCloud Status" check box is missing from "View Options" (only the "iCloud Download" option remains present all the time. Please help. (I've also checked to make sure all the music files are within the suggested bit rate parameters and file type - This is also a brand new iMac out of the box). Running out of troubleshooting ideas and beginning to think this service just doesn't work well.

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