HT203180 I have bought several tv seasons from the itunes store. Recently some episodes will not sync with my ipad. The error message is that the file "could not be read or written". Previous episodes of the same series synced successfully.

I have bought several tv seasons from the itunes store. Recently some episodes will not sync with my ipad. The error message is that the file "could not be read or written". Previous episodes of the same series synced successfully. Also while watching the same episode on my laptop (Mac Book Pro) it freezes.

I had this same message appear today when i was putting new music on my ipod touch 4th gen. The only difference is that I wasnt using an external drive. I was using the one on my computer. This is the first time i have had this problem

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When trying to Sync my iPhone i got a message saying that my phone could not be read and that it should be restored, upon doing so i got another message saying the iPhone software update server could not be contacted what do i do?

When trying to Sync my iPhone i got a message saying that my phone could not be read and that it should be restored, upon doing so i got another message saying the iPhone software update server could not be contacted what do i do?
I have now discovered that i cannot update or restore any of my devices

Were those items purchased or downloaded under a different apple ID than what you are logged into on the phone?

I pre-purchased an album and now 2 of the songs will not play. I receive an error message saying that my computer is not authorized to play, but when I authorize it, it says it is already authorized. What do I do?

Please help me. I have already read the tips under the support and nothing has worked.

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

My iTunes parent control keeps giving me the same error message. "Parent control preferences could not be unlocked. You may need to reinstall iTunes. "I have uninstalled ant reinstalled iTunes that 4 time now and I still can't get on. Can anyone help?

My iTunes parent control keeps giving me the same error message. “Parent control preferences could not be unlocked. You may need to reinstall iTunes. “I have uninstalled ant reinstalled iTunes that 4 time now and I still can’t get on. Can anyone help?

Experimental advice ... but, plausibly, the preference files containing the parental control setting may be damaged. If so, removing the iTunes preference files may help.
For the basic technique, see the "Remove iTunes preference files" section from the "User-specific troubleshooting" section of the following document:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
To see those folders, you'll need to first set your PC to view hidden files and folders
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Prior to doing the preference file rebuilds: Best to make a note of any custom preferences you have set up for your iTunes. (Rebuilding pref files returns preferences to their defaults ... so you'll likely have to set some of those custom preferences up again from scratch.) Also make a note of any third-party plugins/add-ons you have installed. You may have to reinstall those after the rebuilds.
Things to watch out for during the rebuilds
Rebuilding the preference files in the \Local\ location causes the iTunes license agreement to run. So you'll need to agree to that again.
Rebuilding the preference files in the \Roaming\ location causes the iTunes Setup Assistant to run. When prompted to do so, do not add files to your iTunes library. (Otherwise you'll end up with a library full of duplicates.)

I bought a Mac Book Pro retina display, Serial Number C02J2****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. t

I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/

Keep getting error message saying ipod detected but could not be identified properly - I have tried all the steps on the support page twice and it still will not work! I am running windows 8 (which it has worked with ok before) - struggling :(

keep getting error message saying ipod detected but could not be identified properly - I have tried all the steps on the support page twice and it still will not work! I am running windows 8 (which it has worked with ok before) - struggling
I recently bought some new albums and can't play them on my ipod

I just encountered the same problem on my 2 month old MBPro. I found a work around by changing USB ports. As for the actual cause or the reason why that worked, I dont know. The USB port I was using works fine with my phone or other USB devices.

Help! My iPod touch won't let me download any apps. A message keeps coming up saying "This Apple ID cannot be used for the iTunes store. Please enter another Apple ID" I changed my ID to see if that would work but the same message still comes up.

Help! My iPod touch won't let me download any apps. A message keeps coming up saying "This Apple ID cannot be used for the iTunes store. Please enter another Apple ID" I changed my ID to see if that would work but the same message still comes up.

Where are you physically located?
What country's Store are you using?
The two have to be the same and the payment method for your account also has to be associated (billing address, where iTunes gift card was purchased) with that country.
Has the ID(s) worked before for purchases for this country's store?

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer. Any ideas?

I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer, although they are in the iTunes library on the computer and will play. It's these songs that won't transfer to the iPod. I have deauthorized and re-authorized the computer but no joy. Any ideas?

Hello there DesertRat71,
I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
All the best,
Sterling

HT3275 Have OS 10.7.5. Computer off three days and now message comes that Time Machine could not complete backup because the "/volumes/PH's timecapsulPro.sparsebundle" is already in use. Whats that about?

Have OS 10.7.5. Computer off three days and now message comes that Time Machine could not complete backup because the "/volumes/PH's timecapsulPro.sparsebundle" is already in use. Whats that about?

Two Solutions for "sparse bundle already in use" Error
Simple solution (from Bob Timmons):
1. Make sure that no other Macs are backing up the Time Capsule at the time
2. Pull the power cord from the back of the Time Capsule
3. Count to ten
4. Plug the power cord back into the back of the Time Capsule
If Simple doesn't work:
The Backup disk image ... sparsebundle ... is already in use.

Hi! I have bought one game before but i was cancel it .now i want to load into my ipad again.so must i pay for it or not?

Hi! I have bought one game before but i was cancel it .now i want to load into my ipad again.so must i pay for it or not?

If you already purchased it once, you can go to App Store > Updates > Purchased and find the game. You will not have to pay twice.

I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

Hi la recruiter,
There are a few types of files that Acrobat can't convert--and PDF files with security applied is one on them. I'm happy to cancel your subscription, if you decide that it's not going to work out for you. Please confirm that you'd like me to proceed with the cancelation, and I'll take care of it right away.
Best,
Sara

Error Message: This type of file is not supported, or the required codec is not installed?

I am trying to get media from my computer, and I only receive this error message :
This type of file is not supported, or the required codec is not installed?
What should I do? I have a window 8 laptop. My video files are from my itouch/ipod. I am using Premiere Elements 7.
I have used this software with success before. HELP would greatly be appreciated!

darlingdarleen
Did both laptop 1 and 2 have QuickTime (latest version or any version) installed on the computers with Premiere Elements 7 when you got this "this type of file......" message?
If you go to the opened Premiere Elements 7 projects involved and look at Share/Personal Computer/QuickTime, do you find that QuickTime Presets are shown and that you find export settings choices under the Advanced Button/Video Tab and Audio Tab?
Look at the file name of the video. Do you see any irregularies in the name of the file, dots and such?
If you record new iPod footage, open a new Premiere Elements project, and import that iPod footage, do you still get the error message? Putting aside, iTouch, what model iPod are these videos coming from?
Thanks.
ATR

I cannot sign in. "This Apple ID has not yet been used with the iTunes Store. Please review your account information." I click "Review", next message "You must turn on cookies to continue.   Cookies must be enabled if you want to create or edit.. etc."

I applied and received an upgrade code to Redeem Mountain Lion for my new MBP.
I get this message when I try to Sign in to the App Store after entering the redemption content code, and also if I just try to "Sign In".   The first part of the error is true - I haven't used the AppleID with the iTunes store.
I received the upgrade code using this same AppleID, so I don't think I can use a different AppleID.
I also tried to re-create this appleID...(it was one suggestion I saw for this issue) It doesn't let me since the ID already exists...
The error is:
"This Apple ID has not yet been used with the iTunes Store. Please review your account information." I click "Review", next message "You must turn on cookies to continue.   Cookies must be enabled if you want to create or edit.. etc."
It's clearly not a cookie issue..   Stuck...

The first part of the error is true - I haven't used the AppleID with the iTunes store.
Try here > Using an existing Apple ID with the iTunes Store and Mac App Store
received the upgrade code using this same AppleID, so I don't think I can use a different AppleID.
Correct.
It's clearly not a cookie issue..
As for cookies. Quit the App Store. Now open the Finder. From the Finder menu bar click Go > Go to Folder.
Type this exactly as you see it here:   ~/Library/Cookies
Click Go the move the   com.apple.appstore.plist   file from the Cookies folder to the Trash.
Relaunch the App Store.

Itunes store won't open. It tries and then stops. no error messages. I've reinstalled and same thing happens. any ideas?

itunes store won't open. It tries and then stops. no error messages. I've reinstalled and same thing happens. any ideas?

Hi Guys:-
If this SAME problems is effecting us all then suspect its not IPS problem as we all get problem at 995.6MB.
I would think that there is some kind of software conflict. If we all having this problem just think of how many users have the same but are not on this discussion board, bet you its 100s and 100s.
Not possible for me to visit store now but will monitor your responce's.
Good luck guys, lets make um give us a fix:- I will call them tomorrow and see what they say:- should point support to this Discussion page and they can answer us !
Cheers and good luck also

Used "Duplicate Cleaner for iPhoto" now my video files in iPhoto have an error message "A necessary data reference could not be resolved."

As the title states, I used the app "Duplicate Cleaner for iPhoto" to get rid of 6 GB of duplicate pictures. However, now when I go to view a video in iPhoto, I get the error message "A necessary data reference could not be resolved." I am able to view the video clips (with sound, etc.) in Finder. However, I want to know if there is a way to restore them in iPhoto?????
Thanks,
Leslie
I see that the suggested solution is to restore from back-up... is there anyway to do that without bringing in ALL of the duplicate photos I just deleted?

Try going back to QuickTime 7.4, we've seen the same problem occur with the 7.5 update. How did you make the .mov file that plays all of the files? For us, the problem shows up with reference movies (such as that .mov) made on a Mac, but works fine if it is created on Windows.

HT203180 I have bought several tv seasons from the itunes store. Recently some episodes will not sync with my ipad. The error message is that the file "could not be read or written". Previous episodes of the same series synced successfully.

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