HT203200 I have a song that I purchased from Itunes on my Iphone and there was an error downloading. Every time i try to download it times out and says to try again. I have tried several times and still get same message. Help?
I have a song that I purchased from Itunes on my Iphone and there was an error downloading. Every time i try to download it times out and says to try again. I have tried several times and still get same message. Help? I have been charged for this song but have not been able to download.
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Similar Messages
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I have a few songs that I purchased from iTunes store that now only play the first 2 or 3 words of the song. How do I get the whole song back?
Hello hmcc44,
You may need to delete the items from your iTunes Library, then redownload them.
Deleting files from the iTunes library and your computer
http://support.apple.com/kb/HT3842
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If the issue persists beyond that point, I would recommend reporting an issue with the tracks to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
My iPod is not playing the songs that I purchased from iTunes.
My iPod is not playing the songs that I purchased from iTunes.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
tt2 -
I've created playlists with songs I've purchased from iTunes and also added songs I've purchased from iTunes to existing playlists. Everytime I go to sync the playlist to my iPhone I find some of the new songs missing from the playlist. I've deleted the playlist from the phone and reinstalled it. I don't know what I"m doing wrong. Anyone have any idea what could be the problem?
Wondering if you haven't been bitten by the new "feature" of iOS 5, as was my son. turingtest2 explained it very well in reply to my own query about "missing" songs in playlists.
Here's that thread...
https://discussions.apple.com/message/16903613#16903613 -
I used to be able to sync songs that I imported from CDs into my library onto my iPad and iPad touch. Now I can only sync the purchased from iTunes songs. What has changed? Do I have to subscribe to iCloud to do this now?
Hi Cricketdaw,
Welcome to Apple Support Communities.
iTunes should sync your entire library, and not just songs purchased from the iTunes Store, as mentioned in this article:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
By default, iTunes automatically syncs your entire iTunes library whenever you connect your device to your computer. On each subsequent sync, iTunes will automatically add any new music or videos to the device and remove any items that are no longer in your iTunes Library.
You may also find this articles helpful for syncing your iTunes Library:
iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Best,
Jeremy -
How do you get your purchased music from iTunes on to your iPhone if your desktop has crashed?
1. Open iTunes app on phone.
2. Tap "Purchased" at bottom of screen.
3. Tap "Music" category.
4. Tap "Not On This iPhone" at top right.
5. Tap on the music you want to download.
6. Tap iCloud icon to download to phone.
Hope this helps! -
I cleaned cache like I have done before. Then when I tried to use firefox, I got the firefox is running but not responding. tried following directions to do the profile fix, but when I tried to click on the firefox tab, I got the running but not responding message. Soooooo could not even try to uninstall because of getting the same error message. Get error message if I tried the safe mode start. Tried restarting, shut down and start. still same message.
Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you. -
I am trying to download songs that i purchased from Itune, but it will no let me download ones
need help
In iTunes do you have the download option available in the right hand pane? If yes, are there any downloads showing - possibly with an (error) message?
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I have a new Macbook pro. I downloaded all previous Itunes purchases and then sync my IPhone. The New songs that I purchased today appear on the IPhone however it will not play. How do I fix the issue with my IPhone?
Hey Etti101,
I'd start off your troubleshooting process by deleting and redownloading the songs:
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
Delete the purchased song that is exhibiting the problem from your iTunes library.
Click on the Purchased link in the iTunes Store to view your previously purchased music.
Download your previously purchased song from this list.
via: Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Regards,
Delgadoh -
i am trying to download video that i purchased from itunes, but everytime i want to resume the process after pausing it, it automatically start the whole downloading process again, how can i eliminate this problem?
They don't normally appear in the download screen ... until I attempt to download another movie. Then they just start appearing. If you click edit - a normal movie download has a circle that appears on the left hand side that allows you to select and delete ... these movies don't have that option so you need to find the movie in you list (under movies) and select the download cloud symbol again to stop it downloading ...you may need to do this a number of times before it stops for a while ... or until you try to download a movie then it starts all over again.
i have logged out of my itunes account. restarted the iPad, removed all movies, restarted the iPad, logged back into my iTunes account and restarted my iPad .... but as soon as I tried to download a single movies ... the other movies started appearing in the downloads again. -
i have missing songs that i purchased on my old iphone. they are not in my purchased folder. but in itunes store when i look the song up, it has the purchased logo next to it.... but no way to download it
If the songs are still on your ipod, make sure autosync is disabled in iTunes on your computer, connect and right click on it in the device list, then choose "transfer purchases" to copy all bought media and apps from your ipod to your computer.
If the songs are not on your computer and got deleted from your ipod as well, you can't get them back, unless you have a backup of your iTunes library as part of your computer backup. -
When I switched computers my songs now cut off and don't play out. How can I get my songs back to play fully that I purchased from ITunes over the past years?
Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link. -
How do you delete songs that you purchased through iTunes but don't show up when you connect the iphone to iTunes? They don't show up in the music section when you click on "On this phone". Side Note: I have my phone setup to manually manage music. Please help.
Hi, Mrs.Frankie57.
Thank you for visiting Apple Support Communities.
If you want to delete a song from your iOS device on iOS 7, tap Songs, swipe the song from right to left, then tap Delete. The song is deleted from iPhone, but not from your iTunes library on your Mac or PC, or from iCloud.
iPhone User Guide
Cheers,
Jason H. -
I have some music from CDs and recent purchases from iTunes on my iPhone 4 that I would like to sync with my iTunes account on my computer. The CDs were on my original laptap also, but it was stolen and I set up the iTunes on my new computer.
When I try to sync I get a message indicating that the iPhone iTunes will be replaced with the computer iTunes.
How can I sync and retain both iTunes?Music is designed to sync in one way only, and that is from iTunes to the phone. There is the expectation that you would backup the computer to save this data. There are 3rd party solutions to try and recover music from the phone to put back into a blank iTunes library.
See this user generated tip for help https://discussions.apple.com/docs/DOC-3141 -
I recently purchased a new Macbook Air and used migration to transfer old files from my old PC to the Mac, and now there are songs that I purchased through Itunes on my phone that are not on my Mac, how do I transfer these songs from the phone to the Mac?
dnunn wrote:
... how do I transfer these songs from the phone to the Mac?
Transfer Purchases > http://support.apple.com/kb/HT1848
Download Past Purchases > http://support.apple.com/kb/HT2519
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